Housing Manager, III ( JR 888)

Location: Los Angeles, California, United States
Date Posted: 06-07-2018
JOB ID: 888
Full Time
Salary: $55,000 - $60,000 ( DOE)

 

Program Description
PATH Housing Partnerships Program provides landlord outreach and engagement services to develop a full range of permanent housing opportunities for homeless families, homeless individuals, and veterans.  The Department operates within a business model of excellence for our agency and community partners. Targeted housing acquisition includes, but is not limited to, Housing Choice Vouchers, Shelter Plus Care, VASH, Rapid Rehousing, ICMS, Supportive Services for Veteran Families, and unsubsidized qualified individuals. This program will be working with Los Angeles Homeless Authority and partners to exponentially increase Los Angeles County’s affordable housing stock and build a model of services Countywide.
 
Position Summary:
The Housing Manager will report directly to the Associate Director of Housing Partnership Programs (HPP) and play a key role as a member of PATH. The Housing Manager will operate as part of a larger HPP team, and assist with monitoring assigned staff in their efforts of engaging, managing and retaining landlord and property management company relationships for the agency.  In this capacity, the Housing Manager will provide a team of regionalized Housing Specialists with supervisory support in landlord outreach and engagement services to develop permanent housing opportunities for homeless families, individuals, and veterans. Understanding of homeless programs and housing opportunities is necessary for the role. The Housing Manager will also be responsible for ongoing community engagement efforts within assigned region, and will be responsible in building and fostering those relationships.
 
Responsibilities:
  • Provides direction regarding staffing/employee issues, conducts performance evaluation for direct reports, consults with Associate Director of HPP.
  • Facilitates data collection, file audits, and periodic reports
  • Provide supervision to regionalized team of Housing Specialists, ensuring that all aspects of work and documentation are captured as stipulated in program contracts and Policies and Procedures
  • Using Salesforce CRM, create performance reports as a part of the Housing Partnership Program
  • Provide strong customer service response support to landlords, as needed, for any concerns that may arise.
  • Assist with coordinating and executing landlord mobilization and appreciation events in various regions.     
  • Coordinate and provide landlord engagement and retention trainings to Housing Programs, to ensure a consistent agency approach to housing stability within the community.
  • Provide mediation support to help resolve tenant & landlord disputes working with case management teams, tenants, and property.
  • Represent PATH and the program with other agencies, coalitions, and local community meetings.
  • Other duties as assigned.
 
Qualifications:
  • Bachelor’s Degree in a related field or relevant work experience
  • Two- four years cumulative experience working with social services, populations in crisis including the homeless population and people with disabilities, and education. Preferred experience with property management and/or real estate functions, or sales.
  • 2 years of experience in supervisory or leadership position
  • Knowledge of Fair Housing Laws
  • Maintain and execute confidential information according to HIPAA standards.
  • Demonstrates ability to use computers and proficiency in Microsoft Office software particularly Excel and PowerPoint. Experience with Salesforce CRM database a plus.
  • Ability to work independently and within a team environment and exercise mature judgment. 
  • Strong written and verbal communication skills.
  • Creative and positive problem solver
  • Highly motivated self- starter with the ability to take initiative, and coordinate multiple projects/ tasks simultaneously in a high-pressure environment.
  • Travel and field based work required

Qualifications:
  • Bachelor’s Degree in a related field.
  • Two- four years cumulative experience working with social services, populations in crisis including the homeless population and people with disabilities, and education. Preferred experience with property management and/or real estate functions, or sales.
  • 2 years of experience in supervisory or leadership position
  • Knowledge of California Fair Housing and Reasonable Accommodation.
  • Maintain and execute confidential information according to HIPAA standards.
  • Demonstrates ability to use computers and proficiency in Microsoft Office software particularly Excel and PowerPoint. Experience with CRM databases a plus.
  • Ability to work independently and within a team environment and exercise mature judgment.
  • Strong written and verbal communication skills.
  • Creative and positive problem solver
  • Highly motivated self- starter with the ability to take initiative, and coordinate multiple projects/ tasks simultaneously in a high-pressure environment.
  • Travel and field based work required
 

Required Qualifications

  • Employment Eligibility Verification.
  • Reliable transportation.
  • Updated tuberculosis test.
  • Successful completion of background screening.
  • CPR/First Aid training
  • Flexible work schedule to include some evenings and/or weekends as needed.
  • Driving is an essential function of this position
  • Must have Valid CA Driver's License
  • Must provide proof of insurance coverage
  • Must be able to qualify for PATH insurance coverage
 
 
Work Environment
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
 
 
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
 
 
EEO
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How to apply Please visit the Path Career Site to apply online. Search for Job #888 to submit your application. A resume is required
 
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