Program Manager, Navigator, III (Job 743)

Location: Long Beach, California, United States
Date Posted: 01-15-2018
JOB ID: 743
Full Time
Salary: $50,000 - $55,000 (DOE)


The Program Manager will help manage the Rapid Rehousing (RRH) Team. Under the supervision of the Associate Director of Rapid Rehousing, this position is directly responsible for program administration including but not limited to ensuring compliance with chart documentation, providing oversight and supervision of case management staff and services, and assisting with administrative functions of the RRH team. Utilizing PATH’s integrated care service approach, focused on building connections with hard to engage individuals while reducing functional, health/ mental health and substance use barriers to accessing services and housing through case management intervention, this position is responsible for outreach personnel and ensuring a consistent and effective provision of service in the South County region.


The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Staff Support & Development

  • Provide structured one-on-one guidance/ supervision to staff on a regular basis. Conduct quarterly staff evaluations utilizing PATH’s employee evaluation tool.
  • Conduct team meetings weekly to review cases, provide training and education, and discuss any administrative issues.
  • Provide regular one-on-one training to staff and work along side staff in the course of their work.
  • Provide on-going constructive feedback to staff. 
  • Monitor and verify services provided to each client on a monthly basis through review of staff documentation, conversations with clients, client surveys, and observing staff interaction with clients to determine quality and effectiveness of services provided.
  • Carry a small client caseload or work in conjunction with staff on more challenging and complex cases as necessary.   Complete all client related documentation as required.
  • Assist with outreach and case management interventions including but not limited to; housing and benefits entitlement applications, survey rental market for affordable housing, advocate with prospective landlords, identify appropriate permanent housing options for clients, and link clients to longer term mental health, heath, and case management services as necessary.
  • Build relationships and collaborate with community substance abuse, mental health, primary care, law enforcement, fire department, city staff, and other providers to ensure seamless referral and services from street outreach to longer-term services.
  • Provide on-going information, referrals, linkages, and advocacy for all other identified needs.
  • Creatively use and develop community resources to broker and link clients to services.
  • Provide a high quality customer service environment for all clients, community stakeholders, city staff, and other collaborators.
  • Participate in staff meetings and training as assigned by your supervisor.

Program Management & Oversight

  • Maintain documentation standards as set forth by the program contract and PATH policies.
  • Provide oversight of program contracts to ensure successful implementation, coordination of participant services, achievement of program performance measures, and evaluation of services provided.
  • Collaborate with the Quality Assurance Department to ensure that programs and projects are in compliance with contracts, partnership agreements, and all other funding requirements, program goals, and stakeholder expectations.
  • Provide administrative oversight of team, including but not limited to, documentation quality assurance, weekly, monthly, annual and ad hoc program reporting. Assist with completing, submitting, and logging check requests.
  • Ensure that all program data is accurate and entered into the required program documentation system as contractually required.
  • In collaboration with supervisor, conduct employee performance management including corrective action planning of direct report staff.
  • Maintain and execute confidential information according to HIPAA standards.
Program Outreach
  • Educate, network, and represent RRH programs to local agencies, coalitions, community stakeholders, chambers of commerce, business improvement districts, neighborhood councils, law enforcement, City and County government, residents, etc.

Data Management

  • Ensure data in HMIS and CHAMP is up to date and accurate
  • Report out monthly on program outcomes
  • Use data to inform programmatic direction, success, and areas of growth


  • Supervisory experience with strong skills in providing and/or supervising rapid rehousing and case management services in a low barrier, housing first model.
  • Strong computer skills including command of Word, Excel, HMIS, and any other database software(s) used to track work outputs.
  • Expertise in field-based case management interventions, Housing First, Critical Time Intervention, Harm Reduction, and Motivational Interviewing strategies.
  • Excellent verbal and written communication skills.
  • Strong organizational, planning, and time management skills.
  • Excellent interpersonal skills, ability to work in a variety of settings with culturally-diverse persons and communities with the ability to be culturally sensitive and appropriate.
  • Strong ability to effectively resolve and cope with immediate conflict and/or crisis situations.
  • Excellent leadership skills with a hands-on, lead-by-example work style.
  • Knowledge of community resources.
  • Must possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs.
  • Strong public speaking and presentation skills.
  • Ability to work independently and within a team environment and exercise mature judgment.
  • Highly motivated self-starter with the ability to coordinate multiple projects/ tasks simultaneously in a high-pressure environment.
  • Maintains regular, consistent attendance.

Required Qualifications

  • Employment Eligibility Verification
  • Updated tuberculosis test
  • Successful completion of background screening
  • CPR/First Aid training
  • Driving is an essential function of this position
    • Must have Valid CA Driver's License
    • Must provide proof of insurance coverage
    • Must be able to qualify for PATH insurance coverage

‚ÄčWork Environment
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How to apply Please visit the Path Career Site to apply online. Search for Job #743 to submit your application. A resume and cover letter are required.
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