Quality Assurance and Compliance Specialist
Salary: Starting at $26.44-$28.84/Hourly
PATH is a $50M+ non-profit provider of shelter and supportive services for the homeless with locations throughout Southern California, Santa Barbara, and San Jose, primarily serving veterans, families, and the chronically homeless. Funding comes from government agencies, foundations, and individuals, and we currently have over 100 grants from over 30 funders. PATH Ventures (PV) is a non-profit developer of permanent supportive housing with projects located throughout Southern California. PV possesses an ownership interest via limited partnerships in over a dozen residential communities plus several projects in active predevelopment.
Quality Assurance Department Scope:
Essential activities under the Quality Assurance and Compliance (QAC) umbrella include: Risk Assessment and Management, Program Implementation, Internal Auditing and External Audit Coordination, Reporting, Performance Evaluation and Document & Data System Management.
Quality Assurance and Compliance Specialist Summary:
Under the direction of the Associate Director, this position is responsible for managing a portfolio of programs within PATH providing the following activities.
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Support the ramp-up and implementation of new programs
Draft and distribute contract summary sheets for all new contracts
Ensure existing documents are shared or otherwise created for program use
Train staff when needed on new processes and systems
Support program directors with project management activities to ensure implementation tasks are completed
Maintain expert knowledge of new and existing contracts and provide guidance to program staff to ensure contract compliance
Conduct assessments, site visits and desk monitoring reviews of internal programs to verify accuracy of records documenting outcomes, compliance with standards, laws, and regulations, and implementation of policies and procedures
Compile monitoring findings, finalize and communicate results and recommendations for improvements to systems, procedures and quality care
Complete internal audits for PATH programs to ensure services are being rendered in accordance with agency and contract standards
Provide guidance to program leadership and staff on best practices related to quality care and clinical documentation
Develop internal monitoring reports
Internal and External Auditing
Facilitate and coordinate internal and external QA audits of PATH programs
In collaboration with program leadership develop external audit response and corrective action plans
Assist in the assessment of PATH programs and subrecipients to ensure risk of liability for PATH is mitigated.
Assist in the identification of any contractual risks to PATH and work with the team to mitigate any risk or liabilities
Reporting and Performance Evaluation
Monitor and analyze data on programmatic goals and outcomes
Collect and summarize program outcomes goal achievement
Report on program evaluation elements by collecting information and reporting to department leadership
Conduct program evaluations by utilizing qualitative and quantitative data analysis
Produce quarterly performance reports for all program departments
Assist with the development and implementation of data collection instruments for surveys and focus groups
Support program staff in interpreting and using analysis for program improvement
Manage a system of collecting, revising, and implementing policies and standard operating procedures for programs
Provide support to program leaders when drafting program manuals/handbooks and clinical guidelines
Provide training when necessary on universal program policies or procedures and documentation
Maintain up-to-date policies, procedures, forms and templates concerning the functional areas stated above
Assist with the creation of universal program forms, templates and miscellaneous documents
Represent PATH at meetings, workshops and conferences in the community as requested
Assist the organization and administrative departments as requested
Master’s degree in related field preferred, with a minimum of 3 years of related job function or industry experience in quality assurance, compliance or program development
Experience with reviewing and monitoring homeless service contracts and programs preferred
Experience with monitoring local, state and federally funded contracts and grants required
Must be able to analyze problems and perform needs assessments
Must demonstrate the ability to use judgement in adapting broad guidelines to achieve desired results
Must exercise independent judgement within accepted practices and make appropriate recommendations as needed
Must be able to manage multiple tasks and priorities simultaneously
Proficiency with Microsoft Office Suite and Mastery of Microsoft Word and Excel and database systems
Administrative, reporting, troubleshooting experience with homeless services and health records management databased required (i.e. HMIS, EHR, etc.)
Project management experience required
Must have time management skills, be highly organized and detail- oriented
A confident self-starter who can develop effective business relationships, both internally and externally while brokering buy-in from all stakeholders.
Must have strong written and verbal communication skills as well as interpersonal skills
Must be proficient in data collection, analysis, evaluation and reporting
Effective 11/01/2021 PATH will require all employees to be fully vaccinated for COVID-19. All prospective hires will be expected to provide proof of vaccination as part of the pre-employment credentialing process.
READY TO MAKE A DIFFERENCE THROUGH ACTION?
If this sounds like you, please visit our PATH Careers Site at www.epath.org/careers and search for JR# 2149 to submit your application. A resume is required!
PATH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.