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Outreach Case Manager - DHS ICMS (JR 2127)

Los Angeles, California · Volunteering/Non-Profit
JR 2127
Outreach Case Manager – DHS ICMS Street Services
Los Angeles, CA 90004
Salary: Starting at $21.64/hr
Full Time

PATH (People Assisting The Homeless) is seeking candidates who share our passion for ending homelessness to join our DHS ICMS Street Services Program as an Outreach Case Manager. This role is part of the day team with a schedule of 7:00 am – 3:30 pm five days a week.

This position works throughout LA County in the Metro Transit System providing outreach and immediate case management and supportive services to members of our community experiencing homelessness. Due to the nature of the work, this position is open to individuals from a variety of backgrounds with experience with and knowledge of issues related to homelessness. 

We welcome and encourage those with lived experience to apply!

In addition to a rewarding work environment, we offer our employees a competitive benefits package that includes medical, dental and vision coverage, vacation and sick time, paid holidays, and a retirement plan.

Since its foundation in 1984, PATH has pioneered bold and effective approaches to assist people experiencing homelessness. PATH operates services throughout California, connecting our clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement assistance, individualized case management, supportive services, interim housing, and permanent supportive housing. 

Operating throughout LA’s Metro Transit system, the DHS ICMS Outreach Program provides immediate case management support and intervention services to our community members experiencing homelessness. The program is facilitated by a 100% field-based, multidisciplinary team who implement a “whatever it takes” approach to ensure the individuals served gain immediate access to needed services and supports and are connected to long-term services.

As part of the DHS ICMS Street Services team, the Outreach Case Manager plays a key role in our work as one of the first points of contact for people experiencing homelessness. Utilizing PATH’s street outreach integrated approach, they provide both outreach and engagement and case management services to quickly assess client needs, provide immediate interventions, and connect clients to appropriate services. Responsibilities of the Outreach Case Manager include:
  • Conducting daily street outreach in the Metro Transit system to develop relationships and build rapport with people experiencing homelessness
  • Being present daily for early morning off-boarding activities to offer services and assistance to individuals removed from public transit at the end of line or service, including working closely with law enforcement and transit police
  • Responding to requests to outreach services
  • Conducting assessments for clients in the field to identify and connect them to proper interventions and services
  • Providing street-based case management services to clients in the community with the goal of linking them to long-term supportive services. This includes:
    • Assistance with benefits establishment
    • Assistance with obtaining personal identification documents
    • Providing employment linkages and assistance
    • Housing referrals
    • Healthcare related assistance
    • Other referrals as necessary to ensure all client needs are met
  • Providing transportation and accompanying clients and their children when necessary to access to medical care, obtain shelter, and attend appointments to provide support, advocacy, and assistance
  • Collaborating with law enforcement, interim service providers, and other community providers to ensure a smooth transition from street living to housing and access to all necessary services 

We’re looking for candidates that:
  • Demonstrate the adaptability and flexibility to excel in a fast-paced and dynamic environment while working 100% in the field
  • Demonstrate strong skills in engagement and rapport building with hard-to-reach clients
  • Are comfortable working with and building successful collaborative relationships within the community including with law enforcement, service providers, members of the community, and other stakeholders
  • Demonstrate knowledge of and/or experience with evidence-based case management techniques including harm reduction strategies, crisis intervention techniques and motivational interviewing
  • Are proficient with technology and computers, particularly Microsoft Office Suite
  • Possess a high level of tolerance and understanding for individuals with urgent and multiple case management and health needs
  • Work just as well independently as they do on a team
  • Are highly motivated, self-starting, and proactive
  • Are excellent at communicating, whether in writing or verbally
  • Have a strong sense of prioritization and can coordinate multiple demands in a high-pressure environment
  • Project a professional demeanor and exercise mature and professional judgment
  • Demonstrate strong problem-solving skills and ability to resolve and cope with immediate crisis situations

For this role the Outreach Case Manager must:
  • Hold a Bachelor’s Degree in a human services related field OR have experience related to homeless services, substance abuse, or case management
  • Be able and willing to work flexible hours which may include evenings or weekends
  • Have employment eligibility verification
  • Have or be able and willing to obtain CPR/First Aid training
  • Provide proof of full COVID-19 vaccination
  • Have reliable transportation and:
    • A valid driver’s license
    • Proof of insurance and ownership for personal vehicles used during work duties
    • The ability to qualify for PATH insurance coverage
  • Successfully complete the following as a condition of hire:
    • Tuberculosis Test
    • Background Screening
    • Drug Test

Effective 11/01/2021 PATH will require all employees to be fully vaccinated for COVID-19. All prospective hires will be expected to provide proof of full vaccination as part of the pre-employment credentialing process.

If this sounds like you, please visit our PATH Careers Site at and search for JR# 2127 to submit your application. A resume is required.

PATH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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