Residential Service Coordinator - Connections
$19.23/hr. - $21.63/hr.
PATH is a non-profit organization that provides services to people experiencing homelessness. Our mission is to end homelessness for individuals, families, and communities. We believe our mission can be achieved by providing permanent housing and highly individualized supportive services. We are committed to improving the quality of services by creating a diverse and inclusive work environment for the community at large. We seek the input from clients, employees, and stakeholders to ensure service delivery and accessibility is equitable to all persons served.
WHAT IS A RESIDENTIAL SERVICE COORDINATOR?
The Residential Service Coordinator (RSC) will assist clients in breaking the cycle of homelessness by transitioning clients from street to housing, and accessing and maintaining necessary services among health care and social services through a coordinated system at Connections Housing Downtown San Diego, where this position will be stationed. RSC will provide individualized client support throughout this entire journey by helping each client develop a plan to address barriers, support health needs, increase income, and maintain and sustain housing. As part of the plan, the RSC will identify each area in which clients will need assistance to accomplish the outlined goals and objectives (i.e. scheduling appointments, applying for public benefits, etc.) and the RSC will focus on housing and health as necessary outcomes for success.
MAKE A DIFFERENCE THROUGH ACTION
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
WHAT YOU BRING
- Conduct intake and individualized needs assessment for all clients and collaborate with clients to develop Individualized Service Plan (ISP) that address a minimum of 3 goals, maintaining stable housing, maintaining/increasing income and a personal goal identified by the client.
- Contact clients to meet on a monthly basis to review, evaluate and support completion of ISP goals/plans.
- Provide ongoing case management support as needed with benefits establishment (GR, SSI, Veterans pension, etc..), assistance obtaining ID, birth certificate, social security cards, provide employment linkages and assistance, housing referrals as needed and any health related referrals as identified on the ISP.
- Provide a high-quality customer service environment for all clients.
- Participate in staff meetings and training as assigned by your supervisor.
- Identify and secure community resources.
- Develop solid relationships with clients and systems/partners that enhance efforts to engage and retain individuals in permeant housing.
- Provide information, referrals, linkages, and advocacy to assist clients in accessing services and resources to tenants in the Permeant Supportive Housing units.
- Provide resource support to the case management team.
- Maintain and enhance resource binder-digital and hard copy.
- Schedule and conduct new tenant orientations which can include: Assist clients with housing applications, complete supportive and subsidized housing paperwork, survey rental market for affordable housing, and advocate for clients with prospective landlords; Identify appropriate permanent housing options clients.
- Systematically, review HMIS and case files for compliance. This includes but is not limited to assisting management staff with reporting and data quality internal auditing.
- Coordinate on-site events that are supportive of long-term housing stability.
- Gain expert knowledge of homeless populations, common barriers to housing, and over all knowledge of community resources.
- Maintain client related data tracking systems, including case notes and complete Service Point-HMIS entries.
- Prepare case-related reports including but not limited to outcomes, successes and challenges
- Generate client data for reporting and understand the overall importance of data collection
- Maintain complete and accurate documentation of service objectives and outcomes as well as other services in accordance with Federal, State, County and PATH guidelines.
- Complete follow-up and retention services, as necessary, and provide back-up documentation in client file.
- Other related duties and tasks as assigned.
We’re looking for candidates with:
- Demonstrated experience with program management and/or start up preferred.
- Knowledge of chronic medical conditions, mental illness, substance use, and homelessness, as well as a basic understanding of public benefits and entitlements.
- Good working knowledge of local social and health services resources and necessary skill to promptly acquire and effectively use such knowledge and information.
- Experience analyzing program procedures and practices to identify barriers and impediments to achieving goals and making recommendations for course correction.
- Effective time management and communication skills. Includes speaking, listening and writing in a clear, thorough and timely manner using collaborative and professional communication tools and techniques.
- Strong ability to effectively resolve and cope with immediate crisis situations.
- Experience working with program funders.
- Ability to provide community and in-home based services on a regular basis.
- Flexible work schedule may include some evenings and/or weekends as needed.
- Ability to provide after-hours telephone coverage on a rotating basis as needed.
- Ability to work independently and within a team environment and exercise mature judgment.
- Highly motivated self-starter with the ability to coordinate multiple projects/tasks simultaneously in a high pressure environment.
- Strong ability to represent the interests of the agency.
- Interact effectively with a diverse group and be comfortable building successful collaborative relationships with program participants, staff and other stakeholders.
For this role the ROLE a successful candidate must:
- Possess a minimum of an Associate Degree, Bachelor’s Degree preferred or equivalent experience in related field.
- Have at least two years in case management experience.
- Demonstrated ability to utilize computers and proficiency in Microsoft Office.
- Service Point (HMIS) training and experience preferred, but not required.
- Projects a professional demeanor and interpersonal skills.
- Able to work independently and as part of a team.
- Strong written and verbal communication skills.
- Must maintain and execute confidential information.
- A highly motivated self-starter and ability to coordinate multiple projects/tasks simultaneously in a highpressure environment.
- Ability to work with diverse communities, good problem solving and conflict resolution skills.
- Training in Motivational Interviewing, Trauma Informed Care, and other related trainings are preferred, but not required.
- Be able and willing to work flexible hours which may include evenings or weekends.
- Have employment eligibility verification.
- Have or be able and willing to obtain CPR/First Aid training
- Provide proof of full COVID-19 vaccination
- Have reliable transportation and:
- A valid driver’s license.
- Proof of insurance and ownership for personal vehicles used during work duties.
- The ability to qualify for PATH insurance coverage.
- Successfully complete the following as a condition of hire:
- Tuberculosis Test
- Background Screening
- Drug Test
PATH will require all employees to be fully vaccinated
for COVID-19. All prospective hires will be expected to provide proof of vaccination as part of the pre-employment credentialing process.
READY TO MAKE A DIFFERENCE THROUGH ACTION?
If this sounds like you, please visit our PATH Careers Site
and search for JR# 2084
to submit your application. A resume is required!
PATH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.