Jobs at PATH (People Assisting The Homeless)

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RPSS Program Manager (JR 2036)

Los Angeles, California
JR 2034
RPSS Program Manager
Los Angeles, CA 90004
Salary: Starting at $58,240 annually
Full Time
PATH (People Assisting The Homeless) is seeking candidates with supervisory experience in homeless services or working with vulnerable populations to join our Housing Partnerships Department as the RPSS Program Manager.
In addition to a rewarding work environment, we offer our employees a competitive benefits package that includes medical, dental and vision coverage, vacation and sick time, paid holidays, and a retirement plan.
Since its foundation in 1984, PATH has pioneered bold and effective approaches to assist people experiencing homelessness. PATH operates services throughout California, connecting our clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement assistance, individualized case management, supportive services, interim housing, and permanent supportive housing. 
PATH’s Housing Partnerships Program (HPP) provides landlord outreach and engagement services to develop a full range of permanent housing opportunities for individuals and families experiencing homelessness. The Residential Property Support Services (RPSS) Program within the department provides affordable housing and service coordination alongside community-based case management teams to ensure clients have access to all the resources necessary to achieve long-term housing stabilization.
As part of the HPP team, the RPSS Program Manager oversees the day-to-day operations of the program to ensure client success within the program and compliance with all contractual obligations. Responsibilities of the RPSS Program Manager include:
  • Program Management & Oversight
    • Collaborating with the Associate Director of RPSS to provide administrative oversight of all contracts to ensure successful implementation, coordination of services, achievement of performance measures, and service evaluation
    • Ensuring the program is in compliance with all contractual obligations, partnership agreements, funding requirements, and stakeholder expectations
    • Operating as triage for Protocol phone calls on weekends and evenings as needed
  • Staff Support & Development
    • Provide direct supervision to all staff in the program
    • Plan and schedule on-going workload assignments and make adjustments as necessary
    • Ensure the utilization of evidence-based practices within the program including, but not limited to, motivational interviewing, critical time intervention, harm reduction, housing first, and non-violent crisis intervention
    • Providing regular and appropriate feedback on staff performance including opportunities for professional growth, training, regular evaluations, and employee improvement plans as needed
  • Program Outreach
    • Educating, networking, and representing the program to local agencies, community stakeholders, local governments, and other organizations
    • Coordinating with community partners and the RPSS team to ensure standards of care for the program are met
  • Reports, Contracts, & Compliance
    • Supporting staff in documentation procedures to ensure report fidelity
    • Reviewing and explaining contract scope and services to staff
    • Submitting regular reports and performing internal audits
  • Program Development & Evaluation
    • Collaborating with the Quality Assurance team to ensure that program level data is used to effectively assess and manage the program
We’re looking for candidates that:
  • Demonstrate knowledge of and experience with evidence-based case management techniques including critical time intervention, harm reduction strategies, non-violent crisis intervention, and motivational interviewing
  • Demonstrate strong skills in staff supervision, program development, and the development of policies and procedures
  • Demonstrate experience with program management including working with funders, analyzing programs and procedures to identify barriers and implement improvements, and preparing and monitoring budgets
  • Have a strong command of technology and computers as a work tool including excellent working knowledge of Microsoft Office Suite and CRM database software
  • Demonstrate strong communication and interpersonal skills including the ability to represent the interests of the agency and build strong working relationships with a diverse range of individuals at all organizational levels
  • Possess a high level of tolerance and understanding for individuals with urgent and multiple case management and health needs
  • Work just as well independently as they do on a team
  • Exercise mature judgement, effectively manage and cope with immediate crisis situations, and are highly motivated, self-starting and proactive
  • Have a strong sense of prioritization, time management, and organization and can coordinate multiple demands in a high-pressure environment
For this role the RPSS Program Manager must:
  • Have a minimum of 2 years of supervisory experience in homeless services or working with vulnerable populations
  • Be able and willing to work flexible hours which may include evenings or weekends
  • Have employment eligibility verification
  • Have or be able and willing to obtain CPR/First Aid training
  • Have reliable transportation and:
    • A valid driver’s license
    • Proof of insurance and ownership for personal vehicles used during work duties
    • The ability to qualify for PATH insurance coverage
  • Successfully complete the following as a condition of hire:
    • Tuberculosis Test
    • Background Screening
    • Drug Test
If this sounds like you, please visit our PATH Careers Site at and search for JR# 2036 to submit your application. A resume is required.
PATH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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