Intake Coordinator - (HRC)
$40,000.00 - $47,000.00 Annually
WHAT WE DO
Since its foundation in 1984, PATH has pioneered bold and effective approaches to assist people experiencing homelessness. PATH operates services throughout California, connecting our clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement assistance, individualized case management, supportive services, interim housing, and permanent supportive housing.
WHAT IS A HOMELESSNESS RESPONSE CENTER (HRC) INTAKE COORDINATOR?
The Intake Coordinator
will staff the front desk at the Homelessness Response Center (HRC) site and fulfill job duties including but not limited to: greeting walk-in clients and directing them to the appropriate services based on their expressed needs, conducting intake and assessment of new HRC participants and entering data in HMIS and coordinating with partner service providers to coordinate arrivals of clients for appointments, workshops and other activities facilitated by partners.
The Intake Coordinator
will assist with community integration and improving quality of life for program participants. Providing support to the System Navigators with delivering a housing-focused system navigation services for program participants including, but not limited to: facilitating a low-barrier intake and assessment process for new participants, assessing client for potential diversion opportunities, collaborating with coordinated outreach efforts to refer unsheltered clients to the Homelessness Response Center.
The Intake Coordinator
offers services that support participants connection to system navigators and ensuring adequate services are offered. The Intake Coordinator
will work closely with the HRC Program Manager in assigning new clients to system navigators in order to begin receiving intensive system navigation services. The Intake Coordinator
will contribute towards the development of a data-informed and systems-level perspective on the City’s homeless crisis response system by reporting on system outcomes across all stages of service delivery.
MAKE A DIFFERENCE THROUGH ACTION
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
WHAT YOU BRING
- Respond to concerns about persons who are homeless and provide intensive, person-centered system navigation services. Provide street-based case management services in line with client’s needs.
- Work closely with clients to address and illuminate housing barriers.
- Conduct crisis and suicide risk assessment provide appropriate interventions as needed.
- Appropriately and professional advocate for client’s needs. This includes mediating disputes between homeless persons and community members/neighborhood stakeholders.
- Collaborate with healthcare, behavioral healthcare, and other social service providers.
- Participate in weekly (or as needed) case conferencing meetings regarding HRC clients.
- Work closely with the San Diego Housing Commission’s team and Regional Taskforce on the Homelessness’s team. Coordinate client care and frequent updates within the team.
- Provide supportive services in a non-judgmental manner.
- Drive direct and indirect transportation services to clients in order to link them to appropriate services.
- Complete case notes and data entry into the Homeless Management Information System.
- Become knowledgeable of all pertinent services in the community that meet the needs of the individuals served. Provide information, referrals, linkages, and advocacy to assist clients in accessing services and resources.
- Collaborate and communicate with internal departments and external partnering agencies.
- Identify appropriate permanent housing options for clients such as subsidized housing, Section 8, Shelter Plus Care, and VASH, as well permanent supportive housing, affordable and market rate housing, and other housing opportunities.
- Assist clients with housing applications, complete supportive and subsidized housing paperwork, survey rental market for affordable housing, and advocate for clients with prospective landlords.
- Outreach and Relationship Management -Outreach to community, business owners, realtors, landlords, housing developers and other service providers to identify new and existing opportunities and build strong relationships to better assist clients in accessing resources, employment, supportive services, and housing opportunities.
- Other duties as assigned.
We’re looking for candidates that:
- Computer skills with proficiency in Microsoft Office. Experience using a data entry system, and/or customer relations management (CRM) system, and/or electronic health record (EHR).
- Maintain professional demeanor.
- Able to work independently and as part the team.
- Exercises mature judgment and decision making.
- Strong written and verbal communication skills.
- Timeliness and regular attendance to work and meetings.
- Highly motivated self-starter and ability to coordinate multiple projects simultaneously in a high-pressure environment.
- Knowledge of maintaining and executing confidential information using HIPAA standards.
- Demonstrated ability to work with diverse communities.
- Good problem solving and conflict resolution skill.
- Flexible, adaptable and have the capability to work in a fast paced, professional environment.
- Associates’ Degree, Bachelor’s Degree and/or Masters preferred or equivalent experience in a related field.
For this role the ROLE a successful candidate must:
READY TO MAKE A DIFFERENCE THROUGH ACTION?
- Be able and willing to work flexible hours which may include evenings or weekends.
- Have employment eligibility verification.
- Have or be able and willing to obtain CPR/First Aid training
- Have reliable transportation and:
- A valid driver’s license.
- Proof of insurance and ownership for personal vehicles used during work duties
- The ability to qualify for PATH insurance coverage
- Successfully complete the following as a condition of hire:
- Tuberculosis Test
- Background Screening
- Drug Test
If this sounds like you, please visit our PATH Careers Site
and search for JR# 1998
to submit your application. A resume is required!
PATH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.