Systems Navigator - Homelessness Response Center (HRC)
$40,000.00 - $45,000.00 Annually
PATH (People Assisting The Homeless) is seeking an experienced social services leader with a proven success in serving vulnerable populations to join our team in San Diego as the Director of Housing Initiatives. This an excellent opportunity to help lead a rapidly growing organization of passionate people working to make a difference in our community!
In addition to a rewarding work environment, we offer our employees a competitive benefits package that includes medical, dental and vision coverage, vacation and sick time, paid holidays, and a retirement plan.
WHAT WE DO
Since its foundation in 1984, PATH has pioneered bold and effective approaches to assist people experiencing homelessness. PATH operates services throughout California, connecting our clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement assistance, individualized case management, supportive services, interim housing, and permanent supportive housing.
WHAT IS A Homelessness Response Center SYSTEM NAVIGATOR?
The Systems Navigator will provide intensive, housing-focused system navigation services for program participants including, but not limited to: facilitating a low-barrier intake and assessment process for new participants, assessing client for potential diversion opportunities, collaborating with coordinated outreach efforts to refer unsheltered clients to the Homelessness Response Center (HRC) services, referring unsheltered HRC clients to shelter services, providing crisis management services, providing assistance with accessing mainstream benefits, referring participants to government and nonprofit programs for linkages to services that address issues that impact housing stability.
The System Navigator will ensure completion of and reviewing of housing stability plan for HRC participants, coordinating assistance locating safe and affordable permanent or other longer-term housing for participants, coordinating with key partners in housing search and placement. Coordinating with matched housing provider for participants referred to housing in order to ensure housing application and paperwork is completed.
MAKE A DIFFERENCE THROUGH ACTION
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
- Respond to concerns about persons who are homeless and provide intensive, person-centered system navigation services.
- Provide street-based case management services in line with client’s needs.
- Work closely with clients to address and illuminate housing barriers.
- Perform persistent and frequent outreach services, contacting homeless persons in all places where they congregate in the geographic areas covered under our contracts.
- Appropriately and professional advocate for client’s needs. This includes mediating disputes between homeless persons and community members/neighborhood stakeholders.
- Collaborate with healthcare, behavioral healthcare, and other social service providers.
- Participate in weekly (or as needed) case conferencing meetings regarding HRC clients.
- Work closely with the San Diego Housing Commission’s team and Regional Taskforce on the Homelessness’s team. Coordinate client care and frequent updates within the team.
- Drive direct and indirect transportation services to clients in order to link them to appropriate services.
- Provide crisis intervention in the field.
- Complete case notes and data entry into the Homeless Management Information System.
- Become knowledgeable of all pertinent services in the community that meet the needs of the individuals served. Provide information, referrals, linkages, and advocacy to assist clients in accessing services and resources.
- Attend community meetings. Collaborate and communicate with internal departments and external partnering agencies.
- Assist clients with procuring necessary documents and services such as identification card, birth certificate, social security income, disability income. This includes attending appointments and other related meeting with clients.
- Identify appropriate permanent housing options for clients such as subsidized housing, Section 8, Shelter Plus Care, and VASH, as well permanent supportive housing, affordable and market rate housing, and other housing opportunities.
- Assist clients with housing applications, complete supportive and subsidized housing paperwork, survey rental market for affordable housing, and advocate for clients with prospective landlords.
- Outreach and Relationship Management - Outreach to community, business owners, realtors, landlords, housing developers and other service providers to identify new and existing opportunities and build strong relationships to better assist clients in accessing resources, employment, supportive services, and housing opportunities.
- Other duties as assigned.
WHAT YOU BRING
We’re looking for candidates with:
- Computer skills with proficiency in Microsoft Office. Experience using a data entry system, and/or customer relations management (CRM) system, and/or electronic health record (EHR).
- Able to work independently and as part the team.
- Exercises mature judgment and decision making.
- Strong written and verbal communication skills.
- Highly motivated self-starter and ability to coordinate multiple projects simultaneously in a high-pressure environment.
- Knowledge of maintaining and executing confidential information using HIPAA standards.
- Good problem solving and conflict resolution skills.
- Flexible, adaptable and have the capability to work in a fast paced, professional environment.
- Associates’ Degree, Bachelors’ Degree and/or Masters preferred or equivalent experience in a related field.
For this role the ROLE a successful candidate must:
READY TO MAKE A DIFFERENCE THROUGH ACTION?
- Be able and willing to work flexible hours which may include evenings or weekends.
- Have employment eligibility verification.
- Have or be able and willing to obtain CPR/First Aid training
- Have reliable transportation and:
- A valid driver’s license.
- Proof of insurance and ownership for personal vehicles used during work duties.
- The ability to qualify for PATH insurance coverage.
- Successfully complete the following as a condition of hire:
- Tuberculosis Test
- Background Screening
- Drug Test
If this sounds like you, please visit our PATH Careers Site
and search for JR# 1891
to submit your application. A resume is required!
PATH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.