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Team Supervisor (JR 1520) Veteran Services SSVF

Los Angeles, California · Volunteering/Non-Profit
JOB ID: 1520
Full Time
Wage: DOE

What is a Team Supervisor? The Team Supervisor supports a team of staff who offer recovery oriented services and outreach while integrating evidenced based practices which support people who have experienced homelessness and have a history of chronic health, mental health, and/or co-occurring conditions. The Team Supervisor is responsible for the direct supervision of a team of staff within a program. The Team Supervisor is responsible for ensuring that timesheets are completed and approved in a timely manner, staff complete documentation/trainings in an accurate and timely manner, and ensure that participants are receiving a high level of supportive services. The Team Supervisor may also work directly with a small number of participants.
PATH is a $50M+ non-profit provider of shelter and supportive services for the homeless with locations throughout Southern California, Santa Barbara, and San Jose, primarily serving veterans, families, and the chronically homeless. Funding comes from government agencies, foundations, and individuals, and we currently have over 100 grants from over 30 funders. PATH Ventures (PV) is a non-profit developer of permanent supportive housing with projects located throughout Southern California. PV possesses an ownership interest via limited partnerships in over a dozen residential communities plus several projects in active predevelopment.

Make a Difference through Action: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Staff Oversight

  • Guidance and direction of direct-service staff
  • Oversight of all phases of participant services as applicable to the program, including (but not limited to) the screening, intake/enrollment, case management, and exit/follow-up processes.
  • Direct supervision of all program staff, and the assignment of tasks and adjustment of ongoing assignments relative to programmatic needs.
  • Facilitation of staff meetings and case conferences.
  • Oversight of the disbursement of TFA (Temporary Financial Assistance) as needed to program participants (when applicable to program).
  • Participation and/or presentation in local meetings with community partners.
  • Facilitation of case conferences and the development of action plans to resolve case-specific issues impeding client progress.
  • May provide direct service to a small group of participants
  • Presentation of regularly monitored data and program outcomes to the Program Manager.
  • Ensure that all program data is accurate and entered into the required program documentation system as contractually required.
  • In collaboration with supervisor, conduct employee performance management including correction action planning of direct report staff.
  • Supervision in engaging new participants, the development of individual housing plans, in collaboration with case managers and clients, to help clients achieve their goals.
  • Approve timecards and leave requests
  • Maintain documentation standards as set forth by the program contract and PATH policies, including maintaining compliance with HIPAA policies and practices
  • Complete progress notes on every face to face/ telephone contact with client or collateral contact by the next business day at 5pm
  • Complete intake, assessment, service plans in coordination with client and within the documentation standards set forth by the program contract and PATH (as applicable to program)
What You Bring
  • Maintain and execute confidential information according to HIPAA standards
  • Demonstrated knowledge and or experience with case management techniques, including critical time intervention, harm reduction strategies, crisis intervention techniques and motivational interviewing
  • Flexible work schedule to include some evenings and/or weekends as needed
  • HMIS experience preferred
  • Possesses a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
  • Ability to work independently and within a team environment and exercise mature judgment
  • Ability to provide community and in-home based services on a regular basis
  • Strong written and verbal communication skills
  • Highly motivated self- starter with the ability to coordinate multiple projects/ tasks simultaneously in a high-pressure environment

Excellent written and verbal communication skills

  • Flexibility, adaptability, and the capability to work in a fast paced, professional environment
  • Strong organizational, planning and time management skills.
  • Excellent interpersonal skills, ability to work in a variety of settings with culturally diverse persons and communities with the ability to be culturally sensitive and appropriate.
  • Strong ability to effectively cope with and resolve immediate conflict and/or crisis situations.
  • Basic computer skills, proficiency with standard office software or other database software(s) used to track data.
  • Excellent leadership skills with a hands-on, lead-by-example work style.
  • Knowledge of community resources.
  • Ability to maintain regular, consistent attendance.

Mandatory Requirements 
  • Employment eligibility verification
  • Reliable transportation
  • Tuberculosis test
  • Successful completion of background screening & drug test
  • Ability to work flexible hours which may include evenings or weekends
  • Driving is an essential function of this position
    • Must have Valid CA Driver's License
    • Must provide proof of insurance coverage
    • Must be able to qualify for PATH insurance coverage
Work Environment
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How to apply:
Please visit the Path Career Site to apply online. Search for Job #1520 to submit your application. A resume is required.
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