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Outreach Case Manager, II (JR 1469) West LA

Los Angeles, California · Volunteering/Non-Profit
JOB ID: 1469
Full Time
Wage: DOE

What is a Case Manager? The Case Manager position is the heart of our work at PATH. The Case Manager will work in collaboration with team members to provide outreach, linkage, and retention services to individuals experiencing homelessness. This position is responsible for providing direct Guest services alongside a team of case managers, housing locators, and community providers. Case management services include, but are not limited to, outreach/ engagement, mainstream entitlement application, PHA subsidy and other county subsidy application, housing location, coordinating needed health services, reduce functional, health and mental health barriers, and promote recovery and community integration.
PATH is a $50M+ non-profit provider of shelter and supportive services for the homeless with locations throughout Southern California, Santa Barbara, and San Jose, primarily serving veterans, families, and the chronically homeless. Funding comes from government agencies, foundations, and individuals, and we currently have over 100 grants from over 30 funders. PATH Ventures (PV) is a non-profit developer of permanent supportive housing with projects located throughout Southern California. PV possesses an ownership interest via limited partnerships in over a dozen residential communities plus several projects in active predevelopment.
Make a Difference through Action The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
  • Process and accept referrals from funders
  • Conduct intake and individualized needs assessment for all guests and assist team by collaborating with guests to develop Individualized Service Plans (ISP) that address barriers to obtaining services, housing, and appropriate health care needs
  • Conduct a full VI-SPDAT (Vulnerability Index- Service Prioritization Decisions Assistance Tool) at admission for all new guests to aid in the Individual Service Plan (ISP) development
  • Conduct and complete all new guest intakes and enter information into HMIS in a timely fashion
  • Provide ongoing case management support with benefits establishment (GR, SSI, TANF, Veterans pension, etc.), obtaining ID, birth certificate, social security cards, provide employment linkages and assistance, housing referrals and health related assistance as identified on the ISP
  • Provide referrals and linkages to primary and behavioral health services and other supportive services
  •  Facilitate psychosocial rehabilitation groups for guests as required
  • Collaborate with referring organizations to coordinate Guests’ care and ensure Guests receive the services and support they need to achieve and maintain health, mental health, and housing stability
  • Assist with housing applications, complete supportive and subsidized housing paperwork, survey rental market for affordable housing
  • Assist and educate guests as needed about care and safety regarding their animals
  • Advocate with prospective landlords, and identify appropriate permanent housing options for guests
  • Provide ongoing information, referrals, linkages, and advocacy for all other identified needs.
  • Provide linkage, referrals, and case management support to interim guests
  • Use and develop community resources to broker and link guests to services
  • Provide all guests with a home-like environment for the duration of their stay in PATH Interim Housing
  • Collaborate with the case management and operations teams to ensure that the facility is clean and safe
  • Ensure that guests meals are served at the established times and support kitchen staff as required
  • Assist all volunteers by providing all necessary supports to ensure that they have a valuable experience
  • Promote and follow interim housing established values, guidelines and rules
  • Participate in staff meetings and assigned trainings
  • Maintain documentation standards as set forth by the program contract and PATH policies, including maintaining compliance with HIPAA policies and practices
  • Complete progress notes on every face to face/ telephone contact with Guest or collateral contact by the next business day at 5pm
  • Complete intake in coordination with Guest and within the documentation standards set forth by the program contract and PATH
What You Bring
  • Maintain and execute confidential information according to HIPAA standards
  • Demonstrated knowledge and or experience with case management techniques, including critical time intervention, harm reduction strategies, crisis intervention techniques and motivational interviewing
  • Flexible work schedule to include some evenings and/or weekends as needed
  • HMIS experience preferred
  • Possesses a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
  • Ability to work independently and within a team environment and exercise mature judgment
  • Ability to provide community and in-home based services on a regular basis
  • Strong written and verbal communication skills
  • Highly motivated self- starter with the ability to coordinate multiple projects/ tasks simultaneously in a high-pressure environment
Mandatory Requirements
  • Employment eligibility verification
  • Valid driver’s license and auto insurance
  • Reliable transportation
  • Tuberculosis test
  • Successful completion of background screening & drug test
  • Ability to work flexible hours which may include evenings or weekends
  • Driving is an essential function of this position
    • Must have Valid CA Driver's License
    • Must provide proof of insurance coverage
    • Must be able to qualify for PATH insurance coverage
Work Environment
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How to apply:
Please visit the Path Career Site to apply online. Search for Job #1469 to submit your application. A resume is required.
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