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Housing Navigator, II - Prevention (JR 1379)

Los Angeles, California · Volunteering/Non-Profit
JOB ID: 1379
Full Time
Wage: DOE


The Family Solutions Center Program serves families with children who are literally homeless or at imminent risk of homelessness. The program is designed to provide a centralized point of access for families in need of crisis services/shelter placement, rapid re-housing/permanent housing placement, and linkages with schools, employment and physical and mental health care; along with other supportive services.  The Housing Navigator – Prevention will conduct assessments, determine eligibility, develop individualized case plans, link families with community-based housing and service resources, and manage financial assistance funds (security deposit, rental assistance) along with case management services in conjunction with community partners.


The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Supportive Services

  • Provides shelter based case management services in the areas of, but not limited to: independent living skills, housing stabilization, money management, community integration, employment linkage, benefits establishment, linkage to community providers for substance abuse, primary and mental health care, and all other services needed to assist clients in reaching their treatment plan goals
  • Provide strengths based case management and service coordination services designed to assist clients in obtaining and maintaining stable housing
  • Develop individualized treatment plan in collaboration with client addressing short term and long term goals
  • Accompany families to housing appointments, assists families in their housing search, assist with housing documentation
  • Review the housing intake and assessment for each family accessing services to evaluate housing needs, history and service/support needs. Develop and implement an individual housing plan for each client.
  • Facilitate access to services required to foster housing readiness (credit repair, legal aid, housekeeping, money management, tenant rights and responsibilities, etc.) as needed.
  • Provide information and instruction to clients regarding how to complete a housing application, housing search, tenant rights and responsibilities, including: observation of rental agreement rules, and being a good neighbor, especially when needing to relocate from current housing.
  • Provide on-going case management support to assess progress and ensure treatment plan outcomes are met or changed as needed
  • Conduct crisis and risk assessments in consultation with supervisor/ team or LCSW.
  • Provide crisis intervention services focused on enhancing the clients’ ability to independently problem solve, utilize effective coping skills, and manage and self -coordinate own care.
  • Utilize evidence based practices in service delivery such as intensive case management, Motivational Interviewing, Harm Reduction, Critical Time Intervention and Housing First practices.



  • Maintain documentation standards as set forth by the program contract and PATH policies
  • Complete progress notes on every face to face/ telephone contact with client or collateral contact by the next business day at 5pm
  • Conduct comprehensive assessments of potential participants
  • Develop Individualized Housing and Service Plans (IHSP) for each participant based on elements from the comprehensive assessment
  • Collect all necessary documentation needed to support assistance provided
  • Find temporary housing opportunities for eligible participants and identify permanent housing options for program participants
  • Determine and recommend to supervisor the level and duration of financial assistance for eligible participants
  • Prepare requests for financial assistance and submit all required documentation to supervisor for approval
  • Manage and track financial assistance funds by using updated technological and tracking tools.
  • Collaboratively work with Housing Locators to find permanent housing options for program participants
  • Interface with landlords whenever necessary to mitigate issues or advocate for participants
  • Provide case management services which include, but are not limited to, the following:
  • Providing appropriate resources, tools, and counseling to assist participants in achieving their case plan goals; making referrals for services and following up to ensure that the referrals were completed; and tracking and documenting participant progress.
  • Work closely with other agency programs or departments to maximize participant outcomes, program goals and agency mission; ie, work collaboratively with PATH Employment and Training Department to assist participants in accessing employment and training opportunities
  • Recertify participants receiving financial assistance every month to assess participant’s progress and need
  • Maintain close collaboration and communication with formal partner agencies for the program (WorkSource Centers, DPSS, family shelters, etc.)
  • Document and maintain up-to-date information on services provided to participants in the Homeless Management Information System (HMIS) within 24 hours of participant interaction or case development
  • Maintain electronic and hard copy case records
  • Prepare and submit weekly program update and financial assistance tracking reports
  • Other duties as assigned.
  • Maintain and execute confidential information according to HIPAA standards
  • Homeless services, case management, mental health, substance abuse certification and permanent supportive housing experience
  • Flexible work schedule to include some evenings and/or weekends as needed
  • Ability to provide PATH after hours telephone coverage on a rotating basis as needed
  • Possesses a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
  • Ability to work independently and within a team environment and exercise mature judgment
  • Strong written and verbal communication skills
  • Highly motivated self- starter with the ability to coordinate multiple projects/ tasks simultaneously in a high pressure environment
  • Bachelor's degree (B.A.) or higher in social work or related field preferred

Required Qualifications

  • Employment Eligibility Verification
  • Reliable transportation
  • Updated tuberculosis test
  • Successful completion of background screening
  • CPR/First Aid training
  • Minimum of 4 years of professional experience in the human services field, preferably with minimum 2 years of experience serving homeless families
  • Strong ability to effectively resolve and cope with immediate crisis situations
  • Working knowledge of Microsoft Excel
  • Effective time management and communication skills, including speaking, listening, and writing in a clear, thorough and timely manner using appropriate and effective communication tools and techniques
  • Proficient use of computers, Microsoft Office and any other database software(s) used to track service delivery
  • Knowledge of HMIS in particular is preferable
  • Knowledge of community resources available in various neighborhoods, particularly those in SPA 4/Metro Los Angeles
  • Detail-oriented with strong organizational skills
  • Proven ability to work independently, effectively as an individual and as part of a team
  • Strong ability to represent the interests of the agency, interact effectively with a diverse group, and be comfortable building successful collaborative relationships with program participants, staff, and community partners
  •  Driving is an essential function of this position
    • Must have Valid CA Driver's License
    • Must provide proof of insurance coverage
    • Must be able to qualify for PATH insurance coverage
Work Environment
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How to apply:
Please visit the Path Career Site to apply online. Search for Job #1379 to submit your application. A resume is required.

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