JOB ID: 1471
The Program Manager will work collaboratively with the Associate Director and Director of West Los Angeles to oversee the PATH West Los Angeles Interim Housing program. The program focuses on veterans using the Harm Reduction model. Case management is recovery-oriented and integrates evidenced-based practices to assist individuals with long-term housing sustainability. The Program Manager works as part of a team with residents on benefit enrollment and employment opportunities to increase income and linkages to community resources to decrease social isolation while addressing behavioral health and substance abuse needs throughout the process. This position is responsible for overseeing all staff in the Interim Housing program and working collaboratively to develop an Individualized Care Plan (ICP) with veterans upon intake to identify needed services, goals, and direct care coordination while the veteran resides in the program. The Program Manger follows established low barrier guidelines to create a safe and stable environment for veterans entering the program. The Program Manager makes referrals as needed to other programs, transports veterans to appointments as requested in agency van and ensures veterans have access to supportive services as identified in the ICP (individual and group counseling, social skills training, family counseling, etc.). This position may also be responsible for assisting with navigator duties that include meal preparation, answering phones and assisting with general facility needs as they arise.
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
- Perform initial comprehensive bio psychosocial assessment
- Develop individualized care plan in collaboration with client addressing short term and long term goals, including necessary interventions with regard to housing, substance treatment, mental health services, and any other necessary assistance
- Provide ongoing case management support to assess progress and ensure treatment plan outcomes are met or adjusted
- Meet weekly or more with veterans to provide therapeutic supportive case management services addressing mental health, functional, and substance use barriers to help clients obtain and maintain housing.
- Conduct crisis and suicide risk assessment, provide appropriate interventions and consult with LCSW supervisor, complete critical incident reporting with 24 hours as required per contract and PATH policies.
- Provide crisis intervention services focused on enhancing the clients’ ability to independently problem solve, use effective coping skills, and manage own care
- Provide intentional case management supports that move the client from a high intensity level of service to a more independent, recovery-focused level of service as appropriate.
- Use evidence-based practices in service delivery such as intensive case management, Motivational Interviewing and Harm Reduction.
- Conduct random urine analysis; provide the Safe Room as an option for observation following established guidelines.
- Support veterans who have difficulty with sobriety in making safer choices (ex. needle exchange).
- Identify permanent supportive housing units and work closely with individuals to move from street to home as quickly as possible using a Housing First approach.
- Transport passengers and their personal possessions to destination in a safe and courteous manner
- Operate the company van in accordance with all laws, regulations and company policies to ensure a safe and pleasant environment.
- Maintain documentation standards as set forth by the program contract and PATH policies, ensuring confidentiality of information per HIPAA standards.
- Complete progress notes on every face to face/ telephone contact with client or collateral contact by the next business day at 5pm.
- Master of Social Work (MSW) or Master of Marriage and Family Therapy (MMFT) is required, with at least two years of experience providing case management
- Homeless services, case management, mental health and permanent supportive housing experience preferred.
- Flexible work schedule to include some evenings and/or weekends
- Must possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs.
- Ability to provide community and in-home based services on a regular basis.
- Current Basic Life Support (BLS) certification.
- Strong communication skills.
- Highly motivated self- starter with the ability to coordinate multiple projects simultaneously in a high pressure environment.
- Employment eligibility verification
- Valid driver’s license and auto insurance
- Reliable transportation
- Tuberculosis test
- Successful completion of background screening & drug test
- Ability to work flexible hours which may include evenings or weekends
- MSW or ACSW preferred
- Driving is an essential function of this position
- Must have Valid CA Driver's License
- Must provide proof of insurance coverage
- Must be able to qualify for PATH insurance coverage
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
How to apply:
Please visit the Path Career Site
to apply online. Search for Job #1471
to submit your application. A resume is required.