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Case Manager/Residential Service Coordinator, II (JR 1223)

Los Angeles, California · Volunteering/Non-Profit
JOB ID: 1223
Full Time
Wage: $21.64/hr 


The Resident Service Coordinator offers recovery oriented services in a permanent supportive housing setting for individuals, integrating evidenced based practice effective with tenants who have experienced homelessness and have a history of chronic health, mental health, and/or co-occurring conditions. Such services include conducting initial assessments, developing individual goal plans, providing intensive service coordination services, linkages to the community, crisis intervention, and community integration, and community development within the apartment community. The Service Coordinator will implement evidence-based practices such as: Housing First, Harm Reduction, Motivational Interviewing, Recovery Oriented Mental Health Services, Critical Time Intervention and Trauma-Informed Care. This Service Coordinator will work collaboratively with a range of community service providers to coordinate and ensure tenants living at the Vermont Villas are stabilizing in housing, improving the quality of their lives, and integrating into the community. These services will be delivered in the PATH Villas at Del Rey and Eucalyptus apartments, tenants’ homes, staff offices, and in the community.

In addition to on-going service coordination, the service coordinator will play an active role in promoting housing retention and stability. Working collaboratively with the tenant and property manager, the Service Coordinator will identify barriers to maintaining housing and create housing retention plans to promote housing stability.


The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Supportive Services 

  • Meet tenants at minimum twice/month to provide strengths-based service coordination services designed to assist clients in maintaining stable housing and integrating into the PATH Villas at Del Rey community.
  • Perform initial comprehensive biopsychosocial assessment with annual updates.
  • In collaboration with the tenant, create a client-driven, person-centered Individual Service Plan (ISP) addressing short term and long-term goals to be reviewed and completed every 90 days.
  • Provides field based/ mobile service coordination services in the areas of, but not limited to: independent living skills, housing stabilization, money management, community integration, employment, benefits establishment, linkage to community providers for problematic substance use, primary and mental health care, and all other services needed to assist clients in reaching their treatment plan goals.
  • Conduct crisis and risk assessments in consultation with supervisor/ team. Provide crisis intervention services focused on enhancing the clients’ ability to independently problem solve, utilize effective coping skills, and manage and self -coordinate own care.
  • Use evidence based practices in service delivery such as Motivational Interviewing, Harm Reduction, Critical Time Intervention and Housing First practices.
  • Provide onsite supportive services in the areas of independent living skills, community integration events, employment, benefits establishment, and other services as needed to assist tenants in reaching case plan and treatment plan goals
  • Mediate and advocate on behalf of the tenant to help him/her obtain and keep housing, health care benefits, entitlements, transportation, etc.
  • In conjunction with teammates and community partners, regularly facilitate onsite groups related to topics that enhance life skills, health and wellness, housing stability (e.g. health and nutrition classes, walking groups, budgeting workshops).
  • Maintain documentation standards as set forth by the program contract and PATH Ventures policies.
  • Complete progress notes on every face to face/ telephone contact with client or collateral contact within 48 hours.
  • Create a monthly calendar of activities including programing at least 2x/week including at least 1 community integration outing, 1 guest speaker, and 1 skill building class (healthy living, recovery, social enterprise, etc.)
  • Ensure tenant files are up to date with all file paperwork including consents, ISP’s, homeless/disability verifications, and overall general documentation.
  • Submit all reports on/before due dates (healthcare reports, PHP reports, housing retention reports) and others as needed.
  • Develop a housing retention plan with 3 concrete interventions to support housing maintenance as evidenced by written housing support plan.


  • Spanish speaking highly desired.
  • Either Bachelor’s Degree in Social Work, Human Services, or related field OR comparable professional experience with the target population and in a similar field
  • Preferred 2 years work/lived experience in homeless services, case management, mental health, substance abuse certification and permanent supportive housing experience.
  • Flexible work schedule to include some evenings and/or weekends as needed.
  • Ability to provide PATH Ventures after hours and weekend coverage on a rotating basis as needed. .
  • Possesses a high level of tolerance and understanding for individuals who present with active symptoms with urgent and complex case management and health needs.
  • Ability to work independently and within a team environment and exercise mature judgment.
  • Ability to provide community and in-home based services on a regular basis.
  • Strong written and verbal communication skills.
  • Highly motivated self- starter with the ability to coordinate multiple projects/ tasks simultaneously in a fast-paced environment.
  • Maintain and execute confidential information according to HIPAA standards. 

Required Qualifications 

  • Employment Eligibility Verification.
  • Reliable transportation.
  • Updated tuberculosis test.
  • Successful completion of background screening.
  • CPR/First Aid training
  • Driving is an essential function of this position
    • Must have Valid CA Driver's License
    • Must provide proof of insurance coverage
    • Must be able to qualify for PATH insurance coverage
Work Environment
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How to apply Please visit the Path Career Site to apply online. Search for Job #1223 to submit your application. A resume is required
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