JOB ID: 1440
Salary: $60,000 - $70,000 (DOE)
PATH is a non-profit organization that provides services to people experiencing homelessness. Our mission is to end homelessness for individuals, families and communities. We believe our mission can be achieved by providing permanent housing and highly individualized supportive services. We are committed to improving the quality of services by creating a diverse and inclusive work environment for the community at large. We seek the input from clients, employees, and stakeholders to ensure service delivery and accessibility is equitable to all persons served.
The Program Manager directs the Service Integration Team (SIT) in San Diego with the guidance of the Program Director. The Program Manager will provides leadership and support to the case managers and housing specialist to ensure services are assisting the homeless by securing income, saving money, providing housing searches, supportive services to help retain permanent housing, and providing landlord mediation as tenant problems arise. The Program Manager is also responsible for providing training and education to all program staff in the areas of mental health, crisis assessment and de-escalation, strengths-based case management planning, motivation interviewing, housing first, and other evidence based practices effective with vulnerable populations.
In collaboration with the Program Director, the Program Manager provides administrative and performance oversight of the SIT to ensure successful implementation, coordination of participant services, achievement of program performance measures, and evaluation of services provided. The Program Manager ensures successful implementation and compliance with contracts and PATH integrated service approach.
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
- Program Management & Oversight- Provide oversight in collaboration with the program director ensure successful implementation, coordination of participant services, achievement of program performance measures, and evaluation of services provided. Ensure that programs and projects are in compliance with contracts, partnership agreements, and all other funding requirements, program goals, and stakeholder expectations. Operate as the primary contact person for all program matters. This includes program monitoring by funders, responding to specific program inquires from outside partners, and working with the Finance department to monitor program budgets.
- Staff Support/Development- Provide direct supervision to all staff and monitoring workload assignments and adjust work to be accomplished by staff; adjust program and project priorities in consultation with Innovations Department leadership; and prepare schedules for work completion. Conduct weekly supervision meetings with staff; provide regular and appropriate feedback including training, opportunities for professional growth, verbal and written improvement plans when needed, and regular evaluations.
- Program Outreach – Educate, network and represent PATH programs to local agencies, participants, and other organizations. Seek opportunities for collaboration with other homeless service providers, non-homeless service providers, and the continuum of care.
- Reports/ Contracts and Compliance - Review and authorize all temporary financial assistance, subsidy program and contract reports prior to submittal. Evaluate line staff monthly reports to assemble full department reports. Review and explain contract scope and services to staff. Submit regular monthly report. Perform periodic internal audits. Attend all monitoring site visits.
- Performance – Develop strategies to ensure all program outcomes and goals are achieved.
- 5 years experience working in homeless services or with other vulnerable populations
- Supervisory experience in homeless services or related social services field with strong skills in staff supervision, program development and implementation and development of policies and procedures.
- Extensive experience working with program funders.
- Experience analyzing program procedures and practices to identify barriers and impediments to achieving goals and making recommendations for course-correction.
- Knowledge of program management, experience preparing and monitoring program budgets.
- Effective time management and communication skills. Includes speaking, listening, and writing in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
- Strong ability to effectively resolve and cope with immediate crisis situations.
- Strong organizational, detail orientated, and time management skills.
- Proven ability to work independently, effectively as an individual and part of a team.
- Strong ability to represent the interests of the agency, interact effectively with a diverse group, and be comfortable building successful collaborative relationships with program participants, staff, and other stake holders.
- Bachelors in Social/Human Services, a Masters in Social/Human Services is preferred
- Employment Eligibility Verification.
- Updated tuberculosis test.
- Successful completion of background screening.
- Ability to work flexible hours which may include evenings or weekends
- Driving is an essential function of this position
- Must have Valid CA Driver's License
- Must provide proof of insurance coverage
- Must be able to qualify for PATH insurance coverage
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
How to apply Please visit the Path Career Site
to apply online. Search for Job #1440
to submit your application. A resume is required