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Case Manager, V (JR 1350) Families Department

Los Angeles, California · Volunteering/Non-Profit
JOB ID: 1350
Full Time
Wage: DOE

What is a Case Manager? The Case Manager position is the heart of our work at PATH. This position requires an experienced social services worker to provide outreach, linkage, and retention services to individuals experiencing homelessness. This position is responsible for providing field based, direct client services alongside a team of case managers, housing locators, and community providers. Case management services include, but are not limited to, outreach/ engagement, case management assessment and service planning, benefits applications, PHA subsidy and other county subsidy application, housing location, coordinating needed health services, and addressing all psychosocial service needs to stabilize clients in housing, reduce functional, health and mental health barriers, and promote recovery and community integration. As a Case Manager V, this position may be required to serve as the point of contact for specified funders, provide support/training to new case management staff, facilitate trainings on behalf of PATH, coordinate and train volunteers/interns, and/or oversee specific administrative functions of the PATH Program.
PATH is a $50M+ non-profit provider of shelter and supportive services for the homeless with locations throughout Southern California, Santa Barbara, and San Jose, primarily serving veterans, families, and the chronically homeless. Funding comes from government agencies, foundations, and individuals, and we currently have over 100 grants from over 30 funders. PATH Ventures (PV) is a non-profit developer of permanent supportive housing with projects located throughout Southern California. PV possesses an ownership interest via limited partnerships in over a dozen residential communities plus several projects in active predevelopment.
Make a Difference through Action The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
  • Provides field based/ mobile case management services in the areas of, but not limited to: Independent living skills, housing stabilization, money management, community integration, employment linkage, benefits establishment, and linkage to community providers for substance abuse, primary and mental health care, and all other services needed to assist clients in reaching their treatment plan goals.
  • Provide strengths-based case management and service coordination services designed to assist clients in obtaining and maintaining stable housing.
  • Develop individualized treatment plan in collaboration with client addressing short-term and long-term goals.

Make a Difference through Action (continued)

  • Provide on-going case management support to assess progress and ensure treatment plan outcomes are met or changed as needed.
  • Conduct crisis and risk assessments in consultation with supervisor/ team or LCSW.
  • Provide crisis intervention services focused on enhancing the clients’ ability to independently problem solve, utilize effective coping skills, and manage and self-coordinate own care.
  • Utilize evidence-based practices in service delivery such as intensive case management, Motivational Interviewing, Harm Reduction, Critical Time Intervention and Housing First practices
  • Support program managers by providing ongoing case note reviews and correcting/approving HSPs (Team Lead Only)
  • Support program managers in overseeing that corrections are made to files after internal monitoring (Team Lead Only)
  • Contribute to monthly internal monitoring reviews to supplement reviews done by department leadership (Team Lead Only)
  • Serve as go-to for case managers needing support with ad hoc case conferencing (Team Lead Only)
  • Maintain 75% of standard case load (Team Lead Only)
  • Maintain documentation standards as set forth by the program contract and PATH policies, including maintaining compliance with HIPAA policies and practices
  • Complete progress notes on every face to face/ telephone contact with client or collateral contact by the next business day at 5pm
  • Complete intake, assessment, service plans in coordination with client and within the documentation standards set forth by the program contract and PATH
What You Bring
  • Maintain and execute confidential information according to HIPAA standards
  • Demonstrated knowledge and or experience with case management techniques, including critical time intervention, harm reduction strategies, crisis intervention techniques and motivational interviewing
  • Flexible work schedule to include some evenings and/or weekends as needed
  • HMIS experience preferred
  • Possesses a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
  • Ability to work independently and within a team environment and exercise mature judgment
  • Ability to provide community and in-home based services on a regular basis
  • Strong written and verbal communication skills
  • Highly motivated self- starter with the ability to coordinate multiple projects/ tasks simultaneously in a high-pressure environment

Mandatory Requirements

  • Employment eligibility verification
  • Valid driver’s license and auto insurance
  • Reliable transportation
  • Tuberculosis test
  • Successful completion of background screening & drug test
  • Ability to work flexible hours which may include evenings or weekends
  • Preferred 8 or more years of experience in homeless services or related field
  • Driving is an essential function of this position
    • Must have Valid CA Driver's License
    • Must provide proof of insurance coverage
    • Must be able to qualify for PATH insurance coverage

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. In the course of performing the job, this position typically spends time sitting, standing, climbing stairs, walking, carrying (20lbs), and lifting (20lbs). Coordinate multiple tasks simultaneously. Perform some repetitive motion activities. Operate a computer keyboard, adding machine, firm/strong grasping. Make and receive telephone calls. Daily use of general office equipment copier, fax machine, 100% office setting.
Work Environment You may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the guest’s use of alcohol and drugs, and the lack of personal care. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. You will also be in contact with a variety of animals as guests are permitted to reside with their pets during their stay.


PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How to apply:
Please visit the Path Career Site to apply online. Search for Job #1350 to submit your application. A resume is required.
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