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Program Manager, (JR 1345) Permanent Supportive Housing

Los Angeles, California · Volunteering/Non-Profit
JOB ID: 1345
Full Time
Wage: DOE


The Program Manager ensures the delivery of person-centered, culturally-competent supportive services to the tenants at PATH permanent supportive housing developments. This role provides supportive services to a small caseload of individuals and/or families who have experienced homelessness and have complex biopsychosocial needs, including mental health conditions and histories of domestic violence. Under the guidance of the Director of Permanent Housing, this position also provides leadership and direct supervision to the onsite service team as they implement a range of service options designed to reduce functional, mental health, health and substance use barriers to living successfully and independently in the community. Such services may include conducting initial assessments, developing individual goal plans, providing intensive case management and crisis intervention services, increasing access to benefits/healthcare/mental healthcare and enhancing the tenant’s connection to the community at large.  The position will assist services staff with implementing and utilizing Evidence Based Practices and PSH industry best practices such as Housing First, Motivational Interviewing, Harm reduction, Critical Time Intervention, and Non-violent Crisis Intervention services.

This position will ensure operational compliance through regular internal auditing of charts, case notes, Individual Service plans, and other documentation. The position will represent PATH as liaison to multiple vested parties, including property management companies, property owners, funders, and community agencies within the communities of La Kretz Villas and Marmion Way. This position reports to the Director of Permanent Housing and will work collaboratively with the Quality Assurance Department, PATH Ventures Real Estate Development Team, and PATH Management.


The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Supportive Services
  • Carry a small caseload and provide mobile case management services to more challenging and complex tenants. Case management services include, but not limited to: housing stabilization, independent living skills, money management, community integration, employment linkage, benefits establishment, linkage to community providers for substance abuse, primary and mental health care, and all other services needed to assist tenants in reaching their service plan goals.
  • Provide strengths-based case management and service coordination services designed to assist tenants in obtaining and maintaining stable housing.
  • Develop individualized service plan in collaboration with tenant addressing short term and long-term goals, incorporating tenant’s personal strengths and barriers.
  • Provide crisis intervention services focused on enhancing the tenants’ ability to independently problem solve, utilize effective coping skills, and coordinate own care.
  • Mediate and advocate on behalf of the tenant to help him/her obtain and keep housing, health care benefits, entitlements, transportation, etc.

Service Supervision

  • Oversee day-to-day tenant-level operations, providing direct supervision to onsite team of case managers by facilitating case consultation, guiding comprehensive service delivery, and supporting team mates with complex or challenging tenant issues.
  • Provide structured one on one supervision to onsite case managers on a regular basis.
  • Conduct team meetings weekly to review cases, provide training and education and discuss any administrative issues.
  • Provide on-going constructive feedback to staff as well as annual performance appraisals.
  • Monitor and verify services provided to each tenant on a monthly basis through review of staff documentation, conversations with tenants, and observing staff interaction with tenants to determine quality and effectiveness of services provided.
  • Incorporate evidence-based practices in service delivery such as intensive case management, Motivational Interviewing, Harm Reduction, Critical Time Intervention and Housing First practices into daily services, coaching team on implementation.
  • Conduct crisis and suicide risk assessments, providing appropriate interventions and consulting with supervisor, as needed; submit critical incident reporting as required per contract and PATH Ventures policies.
  • Act as primary on-site point of contact to address tenant-level and structural problems as they arise, coordinating with supervisor as more support is needed.
  • Develop and utilize a team-based approach to case management services recognizing individual and team strengths, areas of professional growth, and identifying relevant team wide professional opportunities. Communicate these items with supervisor to shape annual performance evaluations and identify relevant professional development opportunities.

Program Development and Implementation

  • In collaboration with Director, enact comprehensive, culturally-relevant, and easily-accessible supportive services
  • In collaboration with supervisor and Quality Assurance team, implement policies and procedures, and document as required by contractual obligations and agency practices
  • Stay abreast of industry trends, making recommendations of current trends and EBPs to enhance PV’s provision of quality, best practice services.
  • Coordinate services with partner agencies and landlords, including creating and obtaining MOUs/ agreements that appropriately reflect all current partnerships
  • Communicate regularly and efficiently between team members and management to convey relevant information, needs, trends, and successes.

Program Administration and Compliance

  • Maintain documentation standards as set forth by the program contract and PATH Ventures policies. Including review of Housing Authority documentation prior to submission to HA.
  • Documentation:
    1. Ensure that all program documentation is accurately entered into the required program documentation system (CHAMP/Clarity) in a timely manner as contractually required (PV policy is within 48 hours).
    2. Ensure all tenants have a minimum of weekly contact for high acuity tenants, and 2x/month for lower acuity tenants.
    3. Monitor data quality assurance and documentation of progress notes system monthly with feedback on documentation quality and areas of improvement.
  • Conduct monthly internal file audits (a minimum of 5 files monthly per PATH policy) to ensure high data integrity. Ensures charting and paperwork meet PV quality assurance and funding sources requirements through review of tenant charts, progress/ encounters notes and caseloads.
  • Review ISPs and ensure plans address long-term goals, short term goals, with clear steps to be taken by both tenant and onsite support staff, acknowledging and incorporating tenants’ strengths, weaknesses, experiences, and challenges as well as goals reflected in case notes.
  • Educate and coach staff in collaboration with Quality Assurance Team on proper documentation of Goals, Interventions, Responses, and Plans for progress notes, reviewing for proper adherence
  • Assess program outcomes and inform management of any trends or needs that may impact housing stability and service delivery.
  • Provide routinely scheduled team meetings and consultation to staff adhering to agency mission and core values, ethical/legal HIPAA standards of practice.
  • Responsible for generating monthly, quarterly, annual and ad-hoc reports for submission to management and funders in a timely manner.
  • Operate as the primary contact person for all on-site program matters, keep supervisor informed of requests. This includes program supportive service delivery partnerships, responding to specific program inquires from management and other stakeholders.
  • In collaboration with supervisor, conduct employee performance management including correction action planning of direct report staff.
  • Manage and approve staff schedules, including review of electronic timecard system.
  • Manage and complete weekly audits of site petty cash, monthly spending logs, check requests, and budget tracking.


  • Experience in homeless services, case management, mental health and permanent supportive housing
  • Knowledge and understanding of Permanent Supportive Housing evidence based practices such as intensive case management, Motivational Interviewing, Harm Reduction, Critical Time Intervention and Housing First practices.
  • Excellent verbal and written communication skills.
  • Strong organizational, planning and time management skills.
  • Excellent interpersonal skills, ability to work in a variety of settings with culturally-diverse persons and communities with the ability to be culturally sensitive and appropriate.
  • Strong ability to effectively resolve and cope with immediate conflict and/or crisis situations.
  • Proficient use of computers, basic office software and any other database software(s) used to track work outputs.
  • Excellent leadership skills with a hands-on, lead-by-example work style.
  • Knowledge of community resources.
  • Maintain and execute confidential information according to HIPAA standards.
  • Flexible work schedule to include some evenings and/or weekends as needed.
  • Must possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs.
  • Ability to work independently and within a team environment and exercise mature judgment.
  • Ability to provide community and in-home based services on a regular basis.
  • Highly motivated self- starter with the ability to coordinate multiple projects/ tasks simultaneously in a high pressure environment.

Required Qualifications

  • Employment Eligibility Verification
  • Reliable transportation
  • Updated tuberculosis test
  • Successful completion of background screening
  • CPR/First Aid training 
  • Driving is an essential function of this position
    • Must have Valid CA Driver's License
    • Must provide proof of insurance coverage
    • Must be able to qualify for PATH insurance coverage
Work Environment
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How to apply:
Please visit the Path Career Site to apply online. Search for Job #1345 to submit your application. A resume is required.
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