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Residential Services Coordinator, III (JR 1323)

San Jose, California · Volunteering/Non-Profit
JOB ID: 1323
Full Time
Wage: $26.45/hr - $30.77/hr (DOE)

Sign on Bonus offered!



The Residential Services Coordinator offers recovery oriented services in a permanent supportive housing setting for individuals, integrating evidenced based practice effective with tenants who have experienced homelessness and have a history of chronic health, mental health, and/or co-occurring conditions. Such services include conducting initial assessments, developing individual goal plans, providing intensive service coordination services, linkages to the community, crisis intervention, and community integration, and community development within the apartment community. The Service Coordinator will implement evidence-based practices such as: Housing First, Harm Reduction, Motivational Interviewing, Recovery Oriented Mental Health Services, Critical Time Intervention and Trauma-Informed Care. The Service Coordinator will work collaboratively with a range of community service providers to coordinate and ensure tenants living at Villas on the Park are stabilizing in housing, improving the quality of their lives, and integrating into the community. These services will be delivered in the PATH Villas on the Park apartments, tenants’ homes, staff offices, and in the community.  In addition to on-going service coordination, the service coordinator will play an active role in promoting housing retention and stability. Working collaboratively with the tenant and property manager, the Service Coordinator will identify barriers to maintaining housing and create housing retention plans to promote housing stability.


The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Supportive Services

  • Meet tenants at minimum twice/month to provide strengths-based service coordination services designed to assist clients in maintaining stable housing and integrating into the PATH Villas on the Park community.
  • Perform initial comprehensive mental health assessments with annual updates.
  • In collaboration with the tenant, create a client-driven, person-centered treatment plan
  • Addressing short term and long-term goals to be reviewed and completed annually.
  • Provide field based/mobile service coordination services in the areas of, but not limited to: independent living skills, housing stabilization, money management, community integration, employment, benefits establishment, linkage to community providers for problematic substance use, primary and mental health care, and all other services needed to assist clients in reaching their treatment plan goals.
  • Conduct crisis and risk assessments in consultation with supervisor/team. Provide crisis intervention services focused on enhancing the clients’ ability to independently problem solve, utilize effective coping skills, and manage and self -coordinate own care.
  • Use evidence based practices in service delivery such as Motivational Interviewing, Harm Reduction, Critical Time Intervention and Housing First practices.
  • Provide onsite supportive services in the areas of independent living skills, community integration events, employment, benefits establishment, and other services as needed to assist tenants in reaching case plan and treatment plan goals
  • Mediate and advocate on behalf of the tenant to help him/her obtain and keep housing, health care benefits, entitlements, transportation, etc.
  • In conjunction with teammates and community partners, regularly facilitate onsite groups related to topics that enhance life skills, health and wellness, housing stability (e.g. health and nutrition classes, walking groups, budgeting workshops).
  • Attend clinical, administrative, and case conferencing meetings as dictated by the program supervisor
  • Provide on-going case management to assess progress and ensure treatment plan outcomes are met or changed as needed
  • Create a monthly calendar of activities including clinical programming at least 2x/week
  • Develop a housing retention plan with 3 concrete interventions to support housing maintenance as evidenced by written housing support plan 


  • Complete intake, assessment, treatment plans in coordination with client and within the documentation standards set forth by Medi-Cal and PATH
  • In collaboration with supervisor complete mental health assessment and establish mental health diagnosis for program’s clients
  • Assist and support program documentation standards of staff in accordance with PATH, Medi Cal, and funding source standards and requirements, and documents in required program
  • Assist and support program documentation standards of staff in accordance with PATH, Medi Cal, and funding source standards and requirements, and documents in required program
  • In collaboration with supervisor review and sign documentation completed by paraprofessionals
  • Maintain documentation standards as set forth by Medi-Cal and PATH policies, including maintaining compliance with HIPAA policies and practices
  • Complete progress notes on every face to face/ telephone contact with client or collateral contact by the next business day
  • Enter all data on time and correctly to support program evaluation and outcomes tracking
  • Ensure proper and timely documentation of services including written case notes using the GIRP formats and billing services to Medi-Cal

  • Maintain and execute confidential information according to HIPAA standards
  • Experience working in homeless services, mental health, substance use/co-occurring disorder, or with vulnerable populations providing intensive case management services preferred
  • Substance abuse certification a plus
  • Permanent supportive housing experience preferred
  • Flexible work schedule to include some evenings and/or weekends as needed
  • HMIS experience and/or Medi-Cal documentation experience preferred
  • Use a non-judgmental, respectful approach working with individuals who present for services with urgent multiple case management and health needs
  • Ability to work independently and within a team environment and exercise mature judgment
  • Ability to provide community and in-home based services on a regular basis
  • Strong communication skills
  • Highly motivated self- starter with the ability to coordinate multiple projects simultaneously in a high- pressure environment

Required Qualifications

  • ASW/MSW, AMFT/MFT with at least one year of experience working with vulnerable populations, mental health, PSH or in ACT or homeless services or equivalent combination of education and experience
  • Employment Eligibility Verification
  • Reliable transportation
  • Updated tuberculosis test
  • Successful completion of background  screening
  • Ability to provide PATH flexible hours including after hours and weekend coverage
  • CPR/First Aid training 
  • Driving is an essential function of this position
    • Must have Valid CA Driver's License
    • Must provide proof of insurance coverage
    • Must be able to qualify for PATH insurance coverage

Work Environment 

The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How to apply:
Please visit the Path Career Site to apply online. Search for Job #1323 to submit your application. A resume is required.
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