JOB ID: 1415
Program Manager Job Description
PATH’s mission is to end homelessness for individuals, families, and communities.
We do this by building affordable rental homes and providing supportive services throughout California.
Creative Collaboration: We strategically align resources with others while utilizing the knowledge and expertise of our team.
Strategic Leadership: We identify opportunities and remove barriers to operate effectively and efficiently.
Empowerment for All: We provide the resources for our community of partners and the people we serve, and invest in our team to work together to achieve success in ending homelessness.
Passionate Commitment: We advocate for solutions, promote adaptability, implement best practices, and inspire others to reach their goals.
What is a Program Manager? The Program Manager will work in an interim housing setting (low- barrier, high tolerance) to supervise case management services for guests experiencing homelessness and have a variety of complex health, functional, and social needs. These individuals may be exiting from hospitals, emergency rooms, and other health care settings. Interim housing guests are referred to as “guests” and provided with a home-like environment coupled with support and case management services to develop a plan to transition back into the community. The Program Manager will collaborate with other departments internal and external to PATH as new guests are admitted into Interim Housing. The Program Manager will work with staff to assist these guests in breaking the cycle of homelessness by establishing and pursuing a permanent housing plan and accessing and maintaining necessary support services in the community. The Program Manager will work with staff to assist guests with building skills, reducing mental health and functional barriers to obtaining and maintain housing, and strengthening community social service linkages necessary for the guest to fully integrate into the community once they leave interim housing.
Responsibilities include administrative, clinical and supervisory oversight of a small team of staff as well as direct guest services including but not limited to, providing intensive case management services in an Interim housing setting, contract and program reporting, training and oversight of chart documentation, and development of case management and community housing stabilization plans. This position provides training and education to all interim housing staff in the areas of mental health, crisis assessment and de- escalation, strengths-based case management planning, motivational interviewing and other evidenced based practices effective with a vulnerable, homeless population. This position also acts as a liaison with community and managed care providers, hospitals and other institutions looking to discharge guests into and an interim housing environment with wrap around case management, clinical and health services and supports available.
PATH is a $50M+ non-profit provider of shelter and supportive services for the homeless with locations throughout Southern California, Santa Barbara, and San Jose, primarily serving veterans, families, and the chronically homeless. Funding comes from government agencies, foundations, and individuals, and we currently have over 100 grants from over 30 funders. PATH Ventures (PV) is a non-profit developer of permanent supportive housing with projects located throughout Southern California. PV possesses an ownership interest via limited partnerships in over a dozen residential communities plus several projects in active predevelopment.
Make a Difference through Action The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Make a Difference through Action (continued)
- Program Management & Oversight- In collaboration with Associate Director, provide administrative oversight of all clinical contracts to ensure successful implementation, coordination of participant services, achievement of program performance measures, and evaluation of services provided. Ensure the program identified above is in compliance with contracts, partnership agreements, and all other funding requirements, program goals, and stakeholder expectations. Operate as the primary contact person for all program matters. This includes program monitoring by funders, responding to specific program inquiries from outside partners, and working with the Finance department to monitor program budgets.
- Clinical oversight- Provide clinical support, training and oversight of intensive case management program located in the Interim housing program. Available for clinical consultation for outreach and programming as needed. Conduct bio psychosocial and other basic health assessments for intake into Interim housing. Be knowledgeable and have experience providing evidenced based practices effective with a vulnerable homeless population including but not limited to, motivational interviewing, critical time interventions, harm reduction, housing first and crisis and suicide assessment.
- Staff Support/Development- Provide direct supervision to all staff managing the above mentioned program. Plan and schedule on-going workload assignments set and adjust work to be accomplished by staff; and prepare schedules for work completion. Conduct weekly supervision meetings with staff; provide regular and appropriate feedback including training, opportunities for professional growth, verbal and written improvement plans when needed, and regular evaluations.
- Program Outreach – Educate, network and represent programs to local agencies, coalitions, community stakeholders, Chambers of Commerce, Business Improvement Districts, Neighborhood Councils, Law Enforcement, City and County government, residents, and other organizations.
- Reports/ Contracts and Compliance - Review and authorize all program and contract reports prior to submittal Review and explain contract scope and services to staff. Submit regular monthly report. Perform periodic internal audits. Attend all monitoring site visits.
What You Bring
- Program development and evaluation- Function as a liaison between funder and program to ensure system level barriers are reduced, innovative strategies and interventions are implemented and in alignment with contract scope of work and PATH’s integrated service approach. Collaborate and work alongside the evaluation team to ensure program level data is used to assess and manage program staff, and program and guest outcomes.
- Maintain and execute confidential information according to HIPAA standards
- Demonstrated knowledge and or experience with case management techniques, including critical time intervention, harm reduction strategies, crisis intervention techniques and motivational interviewing
- Flexible work schedule to include some evenings and/or weekends as needed
- HMIS experience preferred
- Possesses a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
- Ability to work independently and within a team environment and exercise mature judgment
- Ability to provide community and in-home based services on a regular basis
- Strong written and verbal communication skills
- Highly motivated self- starter with the ability to coordinate multiple projects/ tasks simultaneously in a high- pressure environment
- Supervisory experience in homeless services or working with vulnerable populations with strong skills in staff supervision, program development and implementation and development of policies and procedures.
- Demonstrated experience with program start up preferred.
- Extensive experience working with program funders.
- Experience analyzing program procedures and practices to identify barriers and impediments to achieving goals and making recommendations for course-correction.
- Knowledge of program management, experience preparing and monitoring program budgets.
- Effective time management and communication skills. Includes speaking, listening, and writing in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
- Strong ability to effectively resolve and cope with immediate crisis situations.
- Strong organizational, detail orientated, and time management skills.
- Proven ability to work independently, effectively as an individual and part of a team.
- Strong ability to represent the interests of the agency interacts effectively with a diverse group, and be comfortable building successful collaborative relationships with program participants, staff, and other stake holders.
- Employment eligibility verification
- Valid driver’s license and auto insurance
- Reliable transportation
- Tuberculosis test
- Successful completion of background screening & drug test
- Ability to work flexible hours which may include evenings or weekends
- MSW or ACSW preferred
- Driving is an essential function of this position
- Must have Valid CA Driver's License
- Must provide proof of insurance coverage
- Must be able to qualify for PATH insurance coverage
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
How to apply:
Please visit the Path Career Site
to apply online. Search for Job #1385
to submit your application. A resume is required.