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Rapid Resolution Specialist, II (JR 1297)

San Diego, California · Volunteering/Non-Profit
JOB ID: 1297
Full Time
Wage: $20.20/hr


PATH is a non-profit organization that provides services to people experiencing homelessness. Our mission is to end homelessness for individuals, families and communities. We believe our mission can be achieved by providing permanent housing and highly individualized supportive services. We are committed to improving the quality of services by creating a diverse and inclusive work environment for the community at large. We seek the input from clients, employees, and stakeholders to ensure service delivery and accessibility is equitable to all persons served.
The Supportive Services for Veteran Families (SSVF) is a rapid rehousing and prevention services program that serves Veterans experiencing homelessness or at-risk of homelessness. The program offers highly individualized services in the form of case management, housing location, and temporary financial assistance. The goal of the program is to rapidly house program participants and provide support towards long-term housing stability.

The Rapid Resolution Specialist, under the direction of the Program Manager, triages all screenings for the SSVF program utilizing the Rapid Resolution assessment framework in determining housing resource availability. The employee will evaluate initial eligibility, determine potential housing options for mediating stays and link veterans to SSVF and/or other appropriate resources. The Rapid Resolution Specialist will be assisting with individual assessments, connecting to most appropriate resources within SSVF as well as external to the program, and coordinating assignment of case managers within the program. The employee will help mediate with eligible veterans, their family or friends able to accommodate immediate housing. The Rapid Resolution Specialist will provide case management support for up to 90 days, as well as, track and maintain monthly data reports for the Rapid Resolution component of SSVF.


The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable
 accommodations may be made to enable individuals with disabilities to perform essential job functions.

Supportive Services

  • Serve as the Veteran Services point of contact and promptly respond to all inquiries
  • Conduct initial assessment to establish initial eligibility and appropriateness for Rapid Resolution, SSVF or other services
  • Maintain a resource directory and provide appropriate resources
  • Direct and track referrals to appropriate Veteran Services department as eligible
  • Communicate with enrolled veterans and supporting households on a weekly basis to review, evaluate and support
  • Utilize HMIS documentation to establish service delivery
  • Provide ongoing case management support with mediation assistance
  • Advocate and mediate with renters, landlords, and identify appropriate permanent housing options for veteran guests
  • Problem solve with households on assistance to potentially be leveraged for accommodating veteran guest’s stay
  • Initiate and process TFA requests in compliance with SSVF, Federal, State, County and PATH guidelines
  • Provide on-going information, referrals, linkages, and advocacy for all other identified needs
  • Creatively use and develop community resources to broker and link guest to services
  • Collaboratively work with the case management and operations team to ensure that the facility is clean and safe for all
  • Promote and follow interim housing established values, guidelines and rules
  • Provide a high quality customer service environment for all guests
  • Participate in staff meetings and training as assigned by your supervisor


  • Maintain client related data tracking systems, including complete and timely case notes, complete and timely HMIS entries and management log entries
  • Prepare case-related reports including but not limited to: outcomes, successes, and challenges
  • Generate client data for reporting
  • Complete follow-up and retention services, as necessary, and provide back-up documentation in client file
  • Maintain complete and accurate documentation of service objectives and outcomes as well as other services in accordance with Federal, State, County and PATH guidelines


  • Bachelors degree in a related field.
  • Experience in case management with highly vulnerable populations, particularly those with health, mental health, and substance abuse issues
  • Demonstrated knowledge and or experience with advanced case management techniques, including harm reduction strategies, crisis intervention techniques and motivational interviewing
  • Able to work independently and as part the team and exercises mature and professional judgement.
  • Strong written and verbal communication skills
  • Good problem solving, mediation and conflict resolution skills
  • A highly motivated self-starter and ability to coordinate multiple projects/tasks at once
  • Knowledge of maintaining and executing confidential information using HIPAA standards
  • Computer skills with proficiency in Microsoft Office software
  • Flexible, adaptable and have the capability to work in a fast paced, professional environment
  • Able to work alternative work schedules, evening and weekends as needed for operations of Interim Housing and at the request of management
  • Maintain regular, consistent attendance

Required Qualifications

  • Employment Eligibility Verification
  • Updated tuberculosis test
  • Successful completion of background screening
  • CPR/First Aid Training
  • Driving is an essential function of this position
    • Must have Valid CA Driver's License
    • Must provide proof of insurance coverage
    • Must be able to qualify for PATH insurance coverage

Work Environment 

The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

How to apply:
Please visit the Path Career Site to apply online. Search for Job #1297 to submit your application. A resume is required.
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