Quality Assurance Department Scope
The Quality Assurance and Compliance Department (QAC) oversees both contract and programmatic compliance by ensuring standards are outlined and implemented according to internal and external compliance expectations. The QAC supports 11 programmatic departments and over 100 government contracts. The QAC collaborates with program teams to develop, implement and analyze program performance, ultimately ensuring the quality and compliance of PATH programs.
Essential activities under the Quality Assurance and Compliance umbrella include: Risk Assessment and Management, Program Implementation, Internal Auditing and External Audit Coordination, Reporting, Performance Evaluation and Document Management.
Essential activities under the Contract Compliance umbrella include: Contract Administration, Database Management, Training Coordination, Records Retention and Security Management, Grievance and Incident Report Monitoring and Analysis, Client Feedback Analysis.
Associate Director Summary
Under the leadership of the Director, this position is responsible for daily operations of the Quality Assurance and Compliance areas; providing oversight of the Quality Assurance and Compliance staff and functions.
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Management and Oversight
Supervises Quality Assurance and Compliance Managers schedules and directs work. Leads in Risk Management processes and Program Evaluation, developing policies, procedures, processes and tools necessary to carry out department activities.
Lead and oversee Quality Assurance Managers and processes in the following areas.
- Oversee the risk management of PATH programs and subcontractors with an assessment of programs’ and subcontractors’ financial capacity, operational policies, and programmatic capacity to ensure ability to comply with contract, federal, state, county and city regulations.
- Serve as an expert on grant compliance and interpretation of OMB Circulars and applicable government regulations to ensure contracts are accurate and complete.
- Assess programs and sub recipients to ensure risk of liability for PATH is mitigated.
- Assist in the identification of any contractual risks to PATH and work with the team to mitigate any risk or liabilities.
- Support the ramp-up and implementation of new programs
- Train staff when needed on new processes and systems
- Support program directors with project management activities to ensure implementation tasks are completed
- Maintain expert knowledge of new and existing contracts and provide guidance to QA and program staff
Internal and External Auditing
- Oversight of internal audits for PATH programs to ensure services are being rendered in accordance with agency and contract standards
- Oversee the planning, facilitating and coordination of internal and external QA audits of PATH programs and subcontractors
- In collaboration with program leadership prepare for external audits and develop response and corrective action plans
- Alongside fiscal compliance, design and ensure execution of subcontractor monitoring processes;
- Development of monitoring tools and reports
- Train and support QA staff and program leaders with the implementation of department monitoring system
Reporting and Performance Evaluation
- Monitor and analyze data on programmatic goals and outcomes
- Report to Director on program evaluation elements
- Coordinate and facilitate program evaluations by utilizing qualitative and quantitative data analysis
- Oversee staff producing quarterly performance reports for all program departments
- Assist with the development and implementation of data collection instruments for surveys and focus groups
- Support program staff in interpreting and using analysis for program improvement
- Create, implement and oversee a system of collecting, revising and implementing policies and standard operating procedures for programs
- Provide support to program leaders when drafting program manuals/handbooks
- Provide training when necessary on universal program policies or procedures
- Assist with the creation of universal program forms, templates and miscellaneous documents
- Represent PATH at meetings, workshops and conferences in the community as requested
- Assist the organization and administrative departments as requested
- Master’s degree in Social Work, Public Administration, Business or other related field required
- Minimum of 2 and up to 5 or more years of experience in non-profit administration, program development, program evaluation and/or program quality assurance required
- Requires supervisory and leadership experience of a department/program of direct reports in related job function or industry
- Has experience developing objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans.
- Ability to frequently solves complex problems
- Must be able to manage and complete complex tasks that are diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents.
- Administrative, reporting, troubleshooting experience with homeless services database management system (i.e. HMIS)
- A critical thinker, with a high level of initiative, motivation and enthusiasm
- A confident self-starter who can develop effective business relationships, both internally and externally while brokering buy-in from all stakeholders. Must have strong written and verbal communication skills as well as interpersonal skills
- Strong project management and time management skills; highly organized and detail oriented
- Proficiency with Microsoft Office Suite and Mastery of Microsoft Word and Excel and database systems
- Must be proficient in data collection, analysis, evaluation and reporting
- Employment eligibility verification
- Driving is an essential function of this position
- Tuberculosis test
- Successful completion of background screening and drug test
- Driving is an essential function of this position
- Must have Valid CA Driver's License
- Must provide proof of insurance coverage
- Must be able to qualify for PATH insurance coverage
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
How to apply Please visit the Path Career Site
to apply online. Search for Job #1342
to submit your application. A resume is required