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Program Manager (JR 1403) Family Services

Los Angeles, California · Volunteering/Non-Profit
JOB ID: 1403
Full Time
Salary: DOE



The Family Solutions Center (FSC) Program serves families with children who are literally homeless or at imminent risk of homelessness. The FSC is designed to provide a centralized point of access for families in need of crisis services/shelter placement, rapid re-housing/permanent housing placement, and linkages with schools, employment, physical and mental health care, and other supportive services.

Homeless families in SPA 4 are referred to the FSC through 2-1-1 and other community-based organizations for assessment. These families will require a triage of needs and targeted services, with the goal of returning them to permanent housing as quickly as possible.
This position is responsible for the oversight of our intake process, ensuring families seeking services at the Family Solution Center are triaged and provided services within a timely manner. This position requires extensive coordination with multiple components within PATH including case managers, housing locators, and outside social services to facilitate optimum outcomes for families moving into permanent housing. Must be able to coordinate services with the housing team and provide guidance, direction, and support. The Program Manager is responsible for ensuring that the program is operating in compliance with all contractual requirements including but not limited to reporting, program rules and standards.
Responsibilities: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Social Services

  • Conduct initial comprehensive participant assessments to collect functional, environmental, psychosocial, financial, employment, housing, educational, and health information as appropriate to develop a housing plan
  • Review case plans prepared by staff to ensure that they are well-matched to participant needs identified in the comprehensive assessment
  • Coordinate with case managers to ensure clients have the necessary items to secure housing (e.g. valid identification, income verification, bank statements)
  • Facilitate access to services required to foster housing readiness (credit repair, legal aid, housekeeping, money management, tenant rights and responsibilities, etc.)
  • Meet with participants at least bi-weekly to provide case management services and document progress in achieving stated goals
  • Maintain case management files for all participants; monitor and document progress of participants
  • Monitor program outputs and ensure that program outcomes are met
  • Monitor and verify services provided to each participant on a monthly basis, determining quality and effectiveness of services provided
  • Attend and facilitate weekly staff meetings


  • Responsible for administering complaints filed by participants following the agency’s grievance procedure
  • Ensure that all program data is accurate and entered into the Homeless Management Information System (HMIS) in a timely manner
  • Generate reports including, at a minimum, monthly, quarterly and ad-hoc reports for submission to management and funders and others as directed by Director of Family Services
  • Responsible for monitoring program budget and informing Director of Family Services of any needs, changes etc. that may be necessary
  • Work with Director of Family Services and Finance department to prepare budget or program modification requests
  • Manage program data by ensuring that program data is up to date and that accurate data is entered into an information management system within the prescribed timeframes
  • Generate reports from the system for a variety of uses including monitoring outcomes.
  • Work closely with the staff from other Family programs to ensure the best options and program quality is provided to participants
  • Conduct performance reviews of direct report staff
  • Bilingual (English/Spanish) REQUIRED
  • At least five years experience working with persons who are homeless
  • Supervisory experience with strong skills in staff training
  • Excellent communication skills
  • Strong organizational, planning, and time management skills
  • Preference for working in a team environment with shared responsibilities and decision-making
  • Excellent interpersonal skills, ability to successfully relate to diverse individuals
  • A strong sense of and respect for confidentiality involving both participants and fellow employees
  • Ability to work in a variety of settings with culturally-diverse persons and communities with the ability to be culturally sensitive and appropriate
  • Strong ability to effectively resolve and cope with immediate conflict and crisis situations
  • Proficient use of basic office software and any other database software used to track work outputs.
  • Excellent leadership skills with a hands-on, lead-by-example work style
  • Knowledge of community resources.


 Master of Social Work degree REQUIRED

Mandatory Requirement:

  • Employment Eligibility Verification
  • Reliable transportation
  • Updated tuberculosis test
  • Successful completion of background screening
  • Ability to work flexible hours which may include evenings or weekends
  •  Driving is an essential function of this position
    • Must have Valid CA Driver's License
    • Must provide proof of insurance coverage
    • Must be able to qualify for PATH insurance coverage
Work Environment
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How to apply:
Please visit the Path Career Site to apply online. Search for Job #1403 to submit your application. A resume is required.
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