JOB ID: 1389
***********Internal Posting Only*************
The Director of Veteran Services functions in conjunction and collaboration with the Senior Director of Special Programs and Chief Program Officer. The position has program operation oversight for PATH’s Housing and Urban Development- Veteran Affairs Supportive Housing (HUD-VASH) programs and Supportive Employment for Veteran Families (SSVF). The Director of Veteran Services is responsible for overall administrative and management functions of the programs including monitoring program budgets and contract compliance. The Director of Veteran Services ensures all programs are meeting performance targets through direct supervision of staff, managing tracking documents and implementation of standard internal audits. This role also manages a team consisting of LCSW Regional Supervisors, MSW case managers and Housing specialists to ensure the program is meeting the needs of homeless Veterans in the area.
This role also functions as a liaison to cultivate community relationships with the VA VASH program and administrative staff, with program partners, and other service organizations as it pertains to the success of these programs. The role requires travel throughout Los Angeles County and the ability to manage multiple priorities and deadlines.
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
- Program Management & Oversight- Provide oversight of all program contracts to ensure successful implementation, coordination of participant services, achievement of program performance measures, and evaluation of services provided. Ensure that programs and projects are in compliance with contracts, partnership agreements, and all other funding requirements, program goals, and stakeholder expectations. Operate as the primary contact person for all program matters. This includes program monitoring by funders, responding to specific program inquires from outside partners, and working with the Finance department to monitor program budgets.
- Staff Support/Development- Provide supervision to all staff managing the above mentioned programs. Plan and schedule on-going workload assignments set and adjust work to be accomplished by staff; adjust program and project priorities in consultation with Innovations Department leadership; and prepare schedules for work completion. Conduct weekly supervision meetings with staff; provide regular and appropriate feedback including training, opportunities for professional growth, verbal and written improvement plans when needed, and regular evaluations.
- Program Outreach – Educate, network and represent programs to local agencies, coalitions, community stakeholders, Chambers of Commerce, Business Improvement Districts, Neighborhood Councils, Law Enforcement, City and County government, residents, and other organizations.
- Reports/ Contracts and Compliance - Review and authorize all program and contract reports prior to submittal. Evaluate team leader reports to assemble full department reports. Review and explain contract scope and services to staff. Submit regular monthly report. Perform periodic internal audits. Attend all monitoring site visits.
- Government Relations - Network with local government agencies and officials and maintain working relationships with their offices. Develop and implement monthly strategy for communication and contact as it pertains to these programs. Identify key leadership changes and policy issues.
- MSW with at least 5 years of experience.
- Supervisory experience in homeless and Veteran services or related social services field with strong skills in staff supervision, program development and implementation and development of policies and procedures.
- Extensive experience working with program funders.
- Experience analyzing program procedures and practices to identify barriers and impediments to achieving goals and making recommendations for course-correction.
- Knowledge of program management, experience preparing and monitoring program budgets.
- Effective time management and communication skills. Includes speaking, listening, and writing in a clear, thorough and timely manner using appropriate and effective communication tools and techniques
- .Strong ability to effectively resolve and cope with immediate crisis situations.
- Strong organizational, detail orientated, and time management skills.
- Proven ability to work independently, effectively as an individual and part of a team.
- Strong ability to represent the interests of the agency, interact effectively with a diverse group, and be comfortable building successful collaborative relationships with program participants, staff, and other stake holders.
- Employment Eligibility Verification.
- Reliable transportation.
- Updated tuberculosis test.
- Successful completion of background screening.
- Ability to work flexible hours which may include evenings or weekends.
- CRP/First Aid Certificate.
- Driving is an essential function of this position
- Must have Valid CA Driver's License
- Must provide proof of insurance coverage
- Must be able to qualify for PATH insurance coverage
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
How to apply:
Please visit the Path Career Site
to apply online. Search for Job #1389
to submit your application. A resume is required.