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Case Manager, III SSVF (JR 1165) Veteran Services

Los Angeles, California · Volunteering/Non-Profit

JOB ID: 1165
Full Time
Wage: $21.64/hr- $26.45/hr (DOE)


The MSW case manager works with homeless and at risk Veterans and families as part of the collaborative for the Supportive Services for Veteran Families (SSVF) program. Case management is community based, recovery oriented and integrates evidenced based practices including Critical Time Intervention (CTI) to assist individuals with long-term housing sustainability. The MSW case manager works as part of a team on benefit enrollment and employment opportunities to increase income and linkages to community resources to decrease social isolation while addressing behavioral health and substance abuse needs throughout the process. The MSW case manager is responsible for developing an Individualized Care Plan (ICP) with Veterans upon intake to identify needed services and goals and direct care coordination while the Veteran is part of the program. The MSW case manager follows established low barrier guidelines to create a safe and stable environment for Veterans entering the program.  The MSW case manager makes referrals as needed to harm reduction programs, accompanies Veterans to appointments as requested and ensures Veterans have access to supportive services as identified in the ISP (individual and group counseling, social skills training, family counseling, etc.) all aimed at permanent housing stability.


The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Supportive Services

  • Perform initial comprehensive bio psychosocial assessment; develop a plan of intervention that addresses identified need for housing, on-going case management services, substance abuse treatment, mental health services, and coordination of needed community services.
  • Develop individualized care plan in collaboration with client addressing short term and long term goals. Provide on-going case management support to assess progress and ensure treatment plan outcomes are met or changed as needed.
  • Meet at least weekly with Veterans to provide therapeutic supportive case management services addressing mental health, functional, and substance use barriers as needed to help clients obtain and maintain housing.
  • Conduct crisis and suicide risk assessment, provide appropriate interventions as needed and consult with LCSW Associate Director, complete critical incident reporting with 24 hours as required per contract and PATH policies.
  • Provide crisis intervention services focused on enhancing the clients’ ability to independently problem solve, utilize effective coping skills, and manage and self -coordinate own care.
  • Provide intentional case management supports that move the client from a high intensive level of service to a more independent, recovery focused level of service as appropriate.
  • Utilize evidence based practices in service delivery such as intensive case management, CTI, Motivational Interviewing and Harm Reduction.
  • Support Veterans who have difficulty with sobriety in making safer choices (ex. Needle exchange).
  • Identify permanent housing units and work closely with individuals to move from street to home as quickly as possible using a Housing First approach.


  • Maintain documentation standards as set forth by the program contract and PATH policies.
  • Complete progress notes on every face to face/ telephone contact with client or collateral contact by the next business day at 5pm.


  • Master’s in Social Work (MSW) from an accredited university
  • Minimum of two years of experience providing case management services in a non-profit, for profit, government or public service environment is preferred.
  • Maintain and execute confidential information according to HIPAA standards.
  • Homeless services, case management, mental health and permanent supportive housing experience preferred.
  • Flexible work schedule to include some evenings and/or weekends as needed.
  • Ability to provide PATH after hours telephone coverage on a rotating basis as needed.
  • Must possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs.
  • Ability to work independently and within a team environment and exercise mature judgment.
  • Ability to provide community and in-home based services on a regular basis.
  • Current Basic Life Support (BLS) certification.
  • Strong written and verbal communication skills.
  • Highly motivated self- starter with the ability to coordinate multiple projects/ tasks simultaneously in a high pressure environment.

 Required Qualifications
  • Employment Eligibility Verification
  • Reliable transportation
  • Updated tuberculosis test
  • Successful completion of background screening
  • CPR/First Aid certification
  • Driving is an essential function of this position
  • Must have Valid CA Driver's License
  • Must provide proof of insurance coverage
  • Must be able to qualify for PATH insurance coverage
Work Environment
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How to apply:
Please visit the Path Career Site to apply online. Search for Job #1165 to submit your application. A resume is required.
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