JOB ID: 915
Full Time (3:00 am - 11:00 am)
Wage: $26.45/hr - $31.25/hr
This position will work as part of a growing field based interdisciplinary team working in the MTA/Metro system in the metropolitan LA area. As a part of an Interdisciplinary team, the Street Outreach, Navigator III will specifically focus on providing mental health services and appropriate linkages during daily street outreach to clients. This position will conduct and advise on crisis and mental health assessments and interventions in the field, coordinate with community mental health and substance use treatment providers to link the client to urgent and longer-term services, and liaise with law enforcement and local hospitals around involuntary hospitalizations and safety issues. This position also requires the ability to conduct department wide trainings on evidence based and clinical interventions effective with a vulnerable homeless population. Navigator III must have extensive experience working with individuals who are chronically homeless, experiencing mental health difficulties, and must have knowledge of Trauma Informed Models and Motivational Interviewing for Substance Abuse treatment. The Navigator III will attend community meetings/trainings and develop relationship with local businesses, organizations, and service providers.
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
- Perform initial comprehensive bio psycho-social assessment; develop a plan of intervention that addresses identified need for housing, on-going case management services, substance abuse treatment, mental health services, and coordination of needed community services.
- Provide transportation through volunteers or staff to accompany clients and children when necessary to medical and legal appointments and job interviews when they may experience unusual difficulties.
- Accompany clients to court appearances and to the magistrates' office when support and assistance is needed.
- Conduct daily street outreach to develop relationships and build rapport with clients in order to assist them with finding a home. Services may include assisting the individual with gathering documentation, increasing income, accessing appropriate mental and physical health services, and any other services that assist an individual to improve his/her quality of life.
- Complete all necessary paperwork to track client progress, (daily logs, ISP, etc.) and meet with established clients on a weekly basis to review, evaluate, and support goal completion.
- Respond within specific contract timeframes to requests for street outreach services and send follow-up information to the requestor and the supervisor.
- Conduct VI-SPDAT, (Vulnerability Index- Service Prioritization Decision Assistance Tool), on all new clients in order to connect them to proper intervention and services. Document results, complete match initiation form, and submit all paperwork to CES Coordinator.
- Provide street case management services by connecting homeless clients to long-term supportive services. Help client to obtain various forms of identification including birth certificates and social security cards. Provide employment assistance, housing referrals, and health related assistance, as identified on the ISP.
- Assist with applications for supportive and subsidized housing and prospect potential locations for affordable rental housing.
- Build relationships with prospective landlords, and identify appropriate permanent housing options. Collaborate with community substance abuse and mental health providers to ensure seamless referral services
- Work with local law enforcement and interim service providers to ensure a smooth transition from street living to interim housing.
- Provide ongoing information, referrals, linkages, and advocacy for all other identified needs. Creatively use and develop community resources to broker and link clients to services.
- Provide a high quality customer service environment for all clients. Participate in staff meetings and training as assigned by supervisor.
- Navigator III will assist PATH SOAR certified team member with helping clients apply for SSI and SSDI.
- MSW will work with medical professionals to gather necessary supporting documentation for applications.
- Navigator III will also transport clients to their SSI and DPSS appointments and hearings, and provide advocacy and support to clients throughout the benefit application process.
- Maintain documentation standards as set forth by the program contract and PATH policies.
- Develop resource information on medical and legal service, counseling, childcare, and housing opportunities.
- Complete paperwork on each face to face and telephone contact with the client, or with any collateral contact, by close-of-business on the next working day.
- Ensure all program data is accurate and entered into the appropriate program documentation system as contractually required. (i.e. HMIS, internal spreadsheet, CES, etc.)
- Prepare case-related reports including but not limited to: demographics, outcomes, successes and challenges.
- Generate client data for reporting.
- Complete follow-up and retention services, and provide back-up documentation in client file.
- Maintain complete and accurate documentation of service objectives and outcomes, as well as other information in accordance with Federal, State, County and PATH guidelines.
- Demonstrated knowledge and experience with advanced and evidenced based intervention: Harm Reduction, Motivational Interviewing, Critical Time Intervention, and Housing First.
- Engagement and rapport building skills with hard to reach clients
- Knowledgeable about non-violent crisis intervention techniques
- Experience assisting people in applying for SSI and SSDI (SOAR or BEST certification preferred)
- Ability to work independently and as part the team
- Ability to exercise mature and professional judgment
- Good problem solving and conflict resolution skills
- A highly motivated self-starter with the ability to coordinate multiple projects and tasks
- Knowledge of and adherence to HIPAA confidentiality requirements
- Proficiency with Microsoft Office software
- Flexible, adaptable and capable of working in a fast paced, professional environment
- Strong written and verbal communication skills
- Ability to work 11:00 pm – 7:30 am
- Ability to work weekends as necessary
- Hours may be subject to change based on program needs
- Master’s Degree in Social Work or related field from an accredited university
- Employment Eligibility Verification
- Reliable transportation
- Updated tuberculosis test
- Successful completion of background screening
- CPR/First Aid training certification through PATH
- Ability to maintain regular, consistent attendance
- Flexible schedule with ability to work evenings, weekends, and days as needed
- Driving is an essential function of this position
- Must have Valid CA Driver's License
- Must provide proof of insurance coverage
- Must be able to qualify for PATH insurance coverage
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
How to apply Please visit the Path Career Site
to apply online. Search for Job #915
to submit your application. A resume is required