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Family Response Specialist (JR 1373)

Los Angeles, California · Volunteering/Non-Profit
JOB ID: 1373
Full Time
Wage: DOE


The Family Solutions Center Program serves families with children who are literally homeless or at imminent risk of homelessness. The program is designed to provide a centralized point of access for families in need of crisis services/shelter placement, rapid re-housing/ permanent housing placement, and linkages with schools, employment and physical and mental health care; along with other supportive services. Regional Coordination among providers in SPA 4 will require that this position be stationed at partner agencies on specific days during the week. All families in Service Planning Area 4/ Metro L.A. who are homeless are being referred to the Center by 211 and community based organizations (e.g. family shelters) for individualized assessment and triage of needs, followed by the provision of targeted services focused on returning families to permanent housing as quickly as possible. PATH’s Family Solution’s Center provides coordinated, regionally- based services to homeless families.


The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Supportive Services

  • Coordinate Family Response Team referrals into the Family Solution Center.
  • Provide strengths based service coordination services designed to assist clients in obtaining crisis housing
  • Conduct crisis and risk assessments in consultation with supervisor/team or LCSW
  • Provide crisis intervention services focused on enhancing the clients’ ability to independently problem solve, utilize effective coping skills, and manage their own care
  • Utilize evidence based practices in service delivery such as, Motivational Interviewing, Harm Reduction, Critical Time Intervention and Housing First practices
  • Manage shelter wait list and placements for multiple agencies within the Metro LA area
  • Manage utilization and tracking of motel vouchers, when needed
  • Issue and track transportation vouchers and tokens for client use


  • Maintain documentation standards as set forth by the program contract and PATH policies
  • Complete progress notes on every face to face/ telephone contact with client or collateral contact by the next business day at 5pm
  • Collect all necessary documentation needed to support assistance provided
  • Find temporary housing opportunities for eligible participants
  • Manage and track financial assistance funds by using updated technological and tracking tools


  • Maintain and execute confidential information according to HIPAA standards
  • Homeless services, case management, mental health, substance abuse certification and permanent supportive housing experience
  • Bilingual (English/Spanish) preferred
  • Flexible work schedule to include some evenings and/or weekends as needed
  • Possesses a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
  • Ability to work independently and within a team environment and exercise mature judgment
  • Strong written and verbal communication skills
  • Highly motivated self- starter with the ability to coordinate multiple projects/ tasks simultaneously in a high pressure environment
  • Bachelor's degree in social work or related field preferred

Required Qualifications:

  • Employment Eligibility Verification
  • Reliable transportation
  • Updated tuberculosis test
  • Successful completion of background screening
  • CPR/First Aid training
  • Minimum of 4 years of professional experience in the human services field, preferably with minimum 2 years of experience serving homeless families
  • Experience with and strong ability to effectively resolve and cope with immediate crisis situations
  • Advanced knowledge of Microsoft Excel
  • Effective time management and communication skills, including speaking, listening, and writing in a clear, thorough and timely manner using appropriate and effective communication tools and techniques
  • Proficient use of computers, Microsoft Office and any other database software(s) used to track service delivery
  • Knowledge of HMIS in particular is preferable
  • Knowledge of community resources available in various neighborhoods, particularly those in SPA 4/Metro Los Angeles
  • Detail-oriented with strong organizational skills
  • Proven ability to work independently, effectively as an individual and as part of a team
  • Strong ability to represent the interests of the agency, interact effectively with a diverse group, and be comfortable building successful collaborative relationships with program participants, staff, and community partners
  • Driving is an essential function of this position
    • Must have Valid CA Driver's License
    • Must provide proof of insurance coverage
    • Must be able to qualify for PATH insurance coverage

Work Environment
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How to apply Please visit the Path Career Site to apply online. Search for Job #1373 to submit your application. A resume is required
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