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Critical Time Intervention Case Manager, III ( JR 1361) Permanent Supportive Housing

Los Angeles, California · Volunteering/Non-Profit
JOB ID: 1361
Full Time
Wage: DOE


The Critical Time Intervention (CTI) Case Manager will work with homeless and chronically homeless individuals and families with histories of mental health and substance use issues as they transition from experiencing homelessness to living in a permanent supportive housing community. The CTI case manager will provide recovery oriented services, integrating evidenced based practice effective with a diverse population with co-occurring disorders. Such evidence based practices include, but are not limited to, Housing First, Harm Reduction, Motivational Interviewing, Recovery Oriented Mental Health Services, Critical Time Intervention and Trauma Informed Care. This case manager will work collaboratively with a range of community service providers to coordinate and ensure clients living in PATH Ventures Permanent Supportive Housing (PSH) Developments are stabilizing in housing, improving the quality of their lives, and integrating into the community. Case management services will be delivered across multiple PSH sites in the PATH Ventures portfolio, in the client’s homes and in the community. In addition to on-going case management and housing stabilization interventions provided, initial PSH building lease up activities will also be of focus for this position. Such activities may include conducting tenant eligibility screening, supporting clients with collecting lease up documents, developing a transition plan to ensure a smooth transition from the streets to permanent housing, collaborating with property management as needed and overall contributing to the development of service programming that best meet the mental health, substance abuse and functional needs of clients.


The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.


Supportive Services

  • Perform initial comprehensive bio psychosocial assessment; develop a plan of intervention that addresses identified need for housing, on-going case management services, substance abuse treatment, mental health services, and coordination of needed community services.
  • Work in collaboration with on site case management team and tenant to develop an individualized services plan in collaboration addressing short term and long term goals. Provide on-going case management support to assess progress and ensure treatment plan outcomes are met or changed as needed.
  • Using the critical time intervention model, meet at with tenants using a phased approach decreasing intensity over time, to provide therapeutic supportive case management services addressing mental health, functional, and substance use barriers as needed to help clients obtain and maintain housing.
  • Conduct crisis and suicide risk assessment, provide appropriate interventions as needed and consult with supervisor, complete critical incident reporting with 24 hours as required per contract and PATH policies.
  • Provide crisis intervention services focused on enhancing the clients’ ability to independently problem solve, utilize effective coping skills, and manage and self -coordinate own care.
  • Provide intentional case management supports that move the client from a high intensive level of service to a more independent, recovery focused level of service as appropriate.
  • Utilize evidence based practices in service delivery such as Recovery Oriented Mental Health Services, Motivational Interviewing and Harm Reduction.


  • Maintain documentation standards as set forth by the program contract and PATH policies.
  • Complete progress notes on every face to face/ telephone contact with client or collateral contact by the next business day at 5pm.


  • Preference to a Master’s in Social Work (MSW) and at least two years of experience providing case management services in a non-profit, for profit, government or public service environment.
  • Maintain and execute confidential information according to HIPAA standards.
  • Homeless services, case management, mental health and permanent supportive housing experience preferred.
  • Flexible work schedule to include some evenings and/or weekends as needed.
  • Must possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs.
  • Ability to work independently and within a team environment and exercise mature judgment.
  • Ability to provide community and in-home based services on a regular basis.
  • Current Basic Life Support (BLS) certification.
  • Strong written and verbal communication skills.
  • Highly motivated self- starter with the ability to coordinate multiple projects/ tasks simultaneously in a high pressure environment.


Required Qualifications

  • Employment Eligibility Verification
  • Reliable transportation
  • Updated tuberculosis test
  • Successful completion of background screening
  • CPR/First Aid certification
  • Driving is an essential function of this position
    • Must have Valid CA Driver's License
    • Must provide proof of insurance coverage
    • Must be able to qualify for PATH insurance coverage
Work Environment
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How to apply:
Please visit the Path Career Site to apply online. Search for Job #1361 to submit your application. A resume is required.
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