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Outreach Specialist, II (JR 1343) San Diego Programs

San Diego, California · Volunteering/Non-Profit
JOB ID: 1343
Wage: $19.24/hr

PATH is a non-profit organization that provides services to people experiencing homelessness. Our mission is to end homelessness for individuals, families and communities. We believe our mission can be achieved by providing permanent housing and highly individualized supportive services. We are committed to improving the quality of services by creating a diverse and inclusive work environment for the community at large. We seek the input from clients, employees, and stakeholders to ensure service delivery and accessibility is equitable to all persons served.

This position serves as an Outreach Specialist on the Enhanced Outreach Team (EOT). The EOT is a coordinated and collaborative outreach program that serves the most chronic and vulnerable unsheltered individuals. The EOT works in collaboration with several other homeless service agencies providing a standardized multidisciplinary outreach team model. Using a “do whatever it takes approach,” this position will provide persistent and frequent engagement aimed to develop trust and rapport with the people served. The EOT provides high intensity case management services with the goal of connecting individuals to services that will ultimately end their homeless episode and obtain permanent housing.
The Outreach Specialist will assist clients in breaking the cycle of homelessness by moving from the street to housing (interim, rapid re-housing and permanent housing), accessing necessary social services, and linking individuals to mainstream resources. Outreach Specialist will provide individualized client support throughout this entire journey by helping each client develop a plan to address their barriers, increase their income, and maintain and sustain permanent housing. As part of the plan, the Outreach Specialist will identify each area in which clients will need assistance to accomplish the outlined goals and objectives (i.e. scheduling appointments, applying for public benefits, identifying subsidized housing, etc.).  
  • Supportive Services- Coordinate intake and needs assessment for all clients and work with clients to develop Individualized Service Plans (ISP) that address barriers to obtain services/housing and/or perform a warm handoff to in-house case manager or another homeless service provider that will be the primary for case management services.
  • Perform persistent and frequent outreach services, contacting homeless persons in all places where they congregate in the geographic areas covered under our contracts.
  • Appropriately and professionally advocate for client’s needs. This includes mediating disputes between homeless persons and community members/neighborhood stakeholders.
  • Provide supportive services in a non-judgmental manner.
  • Drive the outreach vehicle  and transport clients to appropriate services.
  • Crisis intervention for individuals experiencing homelessness in the community.
  • Monitor and evaluate client’s progression through their Individual Service Plan (ISP), and develop modifications to the plan as necessary.
  • Complete case notes and data entry into the Homeless Management Information System
  • Become knowledgeable of all pertinent services in the community that meet the needs of the individuals served. Provide information, referrals, linkages, and advocacy to assist clients in accessing services and resources.
  • Attend community meetings. Collaborate and communicate with internal departments and external partnering agencies.
  • Assist clients with procuring necessary documents and services such as identification card, birth certificate, social security income, disability income. This includes attending appointments and other related meeting with clients.
  • Identify appropriate permanent housing options for clients such as subsidized housing, Section 8, Shelter Plus Care, and VASH, as well permanent supportive housing, affordable and market rate housing, and other housing opportunities.
  • Assist clients with housing applications, complete supportive and subsidized housing paperwork, survey rental market for affordable housing, and advocate for clients with prospective landlords.
  • Outreach and Relationship Management -Outreach to community, business owners, realtors, landlords, housing developers and other service providers to identify new and existing opportunities and build strong relationships to better assist clients in accessing resources, employment, supportive services, and housing opportunities.
    • Respond to community requests for street outreach intervention.
    • Other duties as assigned
  • Associate’s Degree, Bachelor’s Degree preferred or equivalent experience in a related field.
  • Lived experience is preferred
  • Computer skills with proficiency in Microsoft Office. Experience using a data entry system, and/or customer relations management (CRM) system, and/or electronic health record (EHR).
  • Maintain professional demeanor.
  • Able to work independently and as part the team.
  • Exercises mature judgment and decision making.
  • Strong written and verbal communication skills.
  • Timeliness and regular attendance to work and meetings
  • Must maintain and execute confidential information.
  • Highly motivated self-starter and ability to coordinate multiple projects simultaneously in a high-pressure environment
  • Demonstrated ability to work with diverse communities.
  • Good problem solving and conflict resolution skills
Required Qualifications
  • Employment Eligibility Verification.
  • Valid driver’s license.
  • Updated tuberculosis test.
  • Successful completion of background screening.
  • CPR/First Aid training
  • Driving is an essential function of this position
    • Must have Valid CA Driver's License
    • Must provide proof of insurance coverage
    • Must be able to qualify for PATH insurance coverage
Work Environment
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How to apply:
Please visit the Path Career Site to apply online. Search for Job #1343 to submit your application. A resume is required.
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