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Team Supervisor (JR 1324) Veteran Services

Los Angeles, California · Volunteering/Non-Profit
JOB ID: 1324
Full Time
Wage: DOE


The goal of the Supportive Services for Veteran Families (SSVF) Program is to promote housing stability among very low-income Veteran families who reside in or are transitioning to permanent housing. A Team Supervisor, under the direction of the Program Manager, will ensure compliance with documentation standards and adherence to the provision of supportive services as outlined in the SSVF Policies and Procedures and Program Guides. The Team Supervisor will also coordinate day-to-day program operations and provide oversight/supervision to SSVF Program staff.


The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Case Management Oversight

  • Guidance and direction of SSVF direct-service staff
  • Oversight of all phases of SSVF Veteran services, including the screening, intake/enrollment, case management, and exit/follow-up processes.
  • Direct supervision of all program staff, and the assignment of tasks and adjustment of ongoing assignments relative to programmatic needs.
  • Facilitation of staff meetings and case conferences.
  • Oversight of the disbursement of TFA (Temporary Financial Assistance) as needed to program participants.
  • Participation and/or presentation in local meetings with community partners.
  • Facilitation of case conferences and the development of action plans to resolve case-specific issues impeding client progress.


  • Presentation of regularly monitored data and program outcomes to the Program Manager.
  • Ensure that all program data is accurate and entered into the required program documentation system as contractually required.
  • In collaboration with supervisor, conduct employee performance management including correction action planning of direct report staff.
  • Supervision in the development of individual housing plans, in collaboration with case managers and clients, to help clients achieve their goals.
  • Approve timecards and leave requests


  • Master’s Degree in Social Work (MSW), Public Health (MPH), or Public Administration (MPA) strongly preferred
  • Experience working with the homeless population and/or at-risk Veterans and families
  • Leadership experience. Strong ability to represent the interests of the agency and to interact effectively with a diverse group, and be comfortable building successful collaborative relationships with program participants, staff, and other stakeholders.
  • Demonstrated knowledge and/or experience with advanced case management techniques, including harm reduction strategies, crisis intervention techniques and motivational interviewing skills
  • Excellent written and verbal communication skills
  • Strong ability to coordinate multiple projects/tasks at once
  • Flexibility, adaptability, and the capability to work in a fast paced, professional environment
  • Strong organizational, planning and time management skills.
  • Excellent interpersonal skills, ability to work in a variety of settings with culturally diverse persons and communities with the ability to be culturally sensitive and appropriate.
  • Strong ability to effectively cope with and resolve immediate conflict and/or crisis situations.
  • Basic computer skills, proficiency with standard office software or other database software(s) used to track data.
  • Excellent leadership skills with a hands-on, lead-by-example work style.
  • Knowledge of community resources.
  • Ability to maintain regular, consistent attendance.

Required Qualifications

  • Employment Eligibility Verification
  • Updated tuberculosis test
  • Successful completion of background screening
  • CPR/First Aid Training
  • Driving is an essential function of this position
    • Must have Valid CA Driver's License
    • Must provide proof of insurance coverage
    • Must be able to qualify for PATH insurance coverage

Work Environment
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How to apply Please visit the Path Career Site to apply online. Search for Job #1324 to submit your application. A resume is required.
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