JOB ID: 1338
PATH is a non-profit organization that provides services to people experiencing homelessness. Our mission is to end homelessness for individuals, families and communities. We believe our mission can be achieved by providing permanent housing and highly individualized supportive services. We are committed to improving the quality of services by creating a diverse and inclusive work environment for the community at large. We seek the input from clients, employees, and stakeholders to ensure service delivery and accessibility is equitable to all persons served.
The Associate Director will oversee a team of staff who may provide street outreach, engagement, case management, housing navigation, rapid rehousing, and housing retention services to people experiencing homelessness, and prevention case management to those at imminent risk of homelessness. This position is responsible for case management oversight, utilizing PATH’s integrated care service approach, which is focused on building connections with hard-to-engage individuals while reducing functional, physical/mental health and substance abuse barriers to accessing services and housing. The Associate Director will work with local stakeholders, including the Long Beach CoC, elected officials and agencies to inform and educate them of the services and resources. The Associate Director will also manage program administration including but not limited to, collaborating with the appointed liaisons and community providers, ensuring compliance with chart documentation, providing supervision of case management staff and services, managing the Long Beach CoC Contract and budget, and providing overall strategic guidance and leadership of housing services. The Associate Director is also expected to provide a level of expertise, guidance and clinical consultation in the areas of direct client care, community relationships/partnerships, and in personnel and contract management. The Associate Director is responsible for day-to-day staffing and services, including the responsibility of hiring, training and managing of the program staff that this position oversees. In addition to the above responsibilities, this position will conduct and advise on crisis and mental health assessments/interventions in the field, coordinate with community mental health and substance use treatment providers to link clients to urgent and long-term services, and collaborate with law enforcement and local hospitals around involuntary hospitalizations and safety issues.
This position will oversee the on-going operations supportive housing services, serving homeless individuals with chronic medical conditions and co-occurring disorders. This position will provide direct client services, as well as have administrative and supervisory responsibilities for over 600 clients and 15 staff. The program additionally provides 24/7/365 in-person and telephone response.
A license in clinical work is preferred, or 4 years field related experience, 2 of which must be in a supervisory position, for the Associate Director position.
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Program Management & Oversight- In collaboration with the Director of Programs, successful implementation, coordination of participant services, achievement of program performance measures, and evaluation of services provided. Ensure the program identified above is in compliance with contracts, partnership agreements, and all other funding requirements, program goals, and stakeholder expectations. Operate as the primary contact person for all program matters. This includes program monitoring by funders, monitoring sub- contractors, responding to specific program inquiries from outside partners, and working with the Finance department to monitor program budgets. Collaborate with the Quality Assurance Department to ensure that programs and projects are in compliance with contracts, partnership agreements, and all other funding requirements, program goals, and stakeholder expectations. Provide administrative oversight of team, including but not limited to, documentation quality assurance, weekly, monthly, annual and ad hoc program reporting. Ensure the timeliness of billing. Responsible for generating monthly, quarterly, annual and ad-hoc reports for submission to management and funders in a timely manner. Accept/process funder referrals, track/log participant financial support, and conduct check-in calls w/funders and partners.
Program Development- In collaboration with the Director of Programs and Regional and/or Senior Director, the Associate Director is expected to cultivate relationships with prospective partners and funders that will contribute towards the growth of the program. The position will collaborate with PATH’s Development team to strategize on funding opportunities and grant writing. Additionally, the position is expected to be a proxy for the Director of Programs and Regional and/or Senior Director for community stakeholder meetings.
Staff Support/Development- Provide direct supervision to all staff managing the above mentioned program. Plan and schedule on-going workload assignments set and adjust work to be accomplished by staff; and prepare schedules for work completion. Conduct weekly supervision meetings with staff; provide regular and appropriate feedback including training, opportunities for professional growth, verbal and written improvement plans when needed, and regular evaluations. Provide regular one-on- one training to staff and work alongside staff in the course of their work. Work on on going goals with staff and assist them through their development. Monitor and verify services provided to each client on a monthly basis through review of staff documentation, conversations with clients, client surveys, and observing staff interaction with clients to determine quality and effectiveness of services provided. In collaboration with supervisor, conduct employee performance management including corrective action planning of direct report staff. Facilitate case conferencing on challenging cases and provide clinical insight on how to best approach situations to help clients move forward. Supervise staff on implementation of Evidence Based Practices effective with chronically homeless individuals in accordance with PATH contracts. Implement and train staff on best case management and trauma-informed practices, including Motivational Interviewing, Harm Reduction, and crisis and suicide assessment.
Program Outreach –
Educate, network and represent program to local agencies, coalitions, community stakeholders, Institutions, Chambers of Commerce, Business Improvement Districts, Neighborhood Councils, Law Enforcement, City and County government, residents, and other organizations. Assist with outreach and case management interventions including but not limited to; housing and benefits entitlement applications, survey rental market for affordable housing, advocate with prospective landlords, identify appropriate permanent housing options for clients, and link clients to longer term mental health, heath, and case management services as necessary. Build relationships and collaborate with community substance abuse, mental health, primary care, law enforcement, fire department, city staff, and other providers to ensure seamless referral and services from street outreach to longer-term services. Present in front of groups of diverse stakeholders, and tailor presentations to diverse audiences to ensure presentation content is appropriate and reaches audience. Foster relationships with our system partners to ensure better coordination and access to services including: HACLA, HACoLA, DHS, DMH, VA, and other service providers.
Program Compliance and Evaluation -
Review and authorize all program and contract reports prior to submittal. Review and explain contract scope and services to staff. Submit regular monthly report.
Perform periodic internal audits. Attend all monitoring site visits. Maintain and execute confidential information according to HIPAA standards. Review Individual Service Plans and biopsychosocial documentation, case notes, and intake documentation.
Collaborate and work alongside the evaluation team to ensure program level data is used to assess and manage program staff, and program and client outcomes. Provide on-going information, referrals, linkages, and advocacy for all other identified needs. Creatively use and develop community resources to broker and link clients to services. Provide a high-quality customer service environment for all clients, community stakeholders, city staff, and other collaborations.
- A license in clinical work is preferred, or 4 years field related experience, 2 of which must be in a supervisory position.
- Supervisory experience with strong skills in providing and/or supervising outreach and case management services in a low barrier, housing first model.
- Strong computer skills including command of Word, Excel, HMIS, and relevant database/ software used to track work outputs.
- Experience providing mental health services to people with co-occurring or tri-morbid conditions (mental health, physical health, and substance use) and who are experiencing homelessness including resource linkage and completing psychosocial assessments.
- Expertise in field-based case management interventions, Housing First, Critical Time Intervention, Harm Reduction, and Motivational Interviewing strategies.
- Excellent verbal and written communication skills.
- Strong organizational, planning, and time management skills.
- Excellent interpersonal skills, ability to work in a variety of settings with culturally-diverse persons and communities with the ability to be culturally sensitive and appropriate.
- Strong ability to effectively resolve and cope with immediate conflict and/or crisis situations.
- Excellent leadership skills with a hands-on, lead-by-example work style.
- Flexible work schedule to include some evenings and/or weekends as needed.
- Must possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs.
- Strong public speaking and presentation skills.
- Ability to work independently and within a team environment and exercise mature judgment.
- Highly motivated self-starter with the ability to coordinate multiple projects/ tasks simultaneously in a high-pressure environment.
- Maintains regular, consistent attendance.
- Employment Eligibility Verification
- Valid CA Driver’s License and reliable transportation
- Updated tuberculosis test
- Successful completion of background screening
- CPR/First Aid training
- ·Driving is an essential function of this position
- Must have Valid CA Driver's License
- Must provide proof of insurance coverage
- Must be able to qualify for PATH insurance coverage
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
How to apply:
Please visit the Path Career Site
to apply online. Search for Job #1338
to submit your application. A resume is required.