JOB ID: 1330
Problem-Solving (also known as "Diversion" or "Rapid Resolution") is a crisis response philosophy and approach focused on supporting individuals and families experiencing a housing crisis to quickly identify and access alternative housing resources outside of the homeless crisis response system. By practicing active listening skills through creative conversations, Problem-Solving supports the individual or family in crisis to identify viable temporary or permanent housing resources within their own networks or resources, such as family or friends. In select cases and as a last resort, limited and one-time financial assistance can enhance an individual or family's success in rapidly connecting to alternative temporary or permanent housing.
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
- Meet each participant and learn about their dynamics, communication style, and cultural factors
- Ask open ended and difficult/personal questions
- Utilize active listening and motivational interviewing with participants
- Identify safety or health issues that may need to be considered during identification of housing
- Find options outside the homeless services system regardless of time homelessness, family size, mental health or substance abuse issues, etc.
- Provide mediation between households and property owners/family/friends to assist in resolving housing crisis
- Partner with legal service providers to resolve housing crisis
- Provide support to participants in the field
- Acquire resources and make successful referrals, including effective follow up to ensure the participant was able to access the resource
- Negotiate terms of agreements between participants and host, I.e. actively seek employment, attend to medical/mental health/substance abuse issues, complete household chores weekly, etc.
- Ensure that all services are documented (e.g. face to face, phone and collateral contacts) in a timely and thorough manner
- Assist in budgeting with participants, and determine what level of minimal assistance is necessary to be successfully housed or have housing crisis resolved
- Continuous try of new approaches/solutions
- Empower participants to utilize their own strengths
- Remain empathic while staying on task
- Attendance in trainings and learning collaboratives.
- 1 – 3 years’ experience working with individuals/families experiencing homelessness or imminently at risk.
- Knowledge of HMIS
- Knowledge and experience working with co-occurring populations (chronic health conditions, mental health and substance abuse)
- Knowledge and experience with motivational interviewing, evidence-based practices, including trauma informed care framework
- Understanding of Housing-First model of housing, harm reduction and homeless services within the service area
- Strong belief in growth mindset, self-determination, and psychological resilience
- Compliance with information and security policy and procedures
- Bilingual in Spanish REQUIRED
- Counseling experience preferred
- Driving is an essential function of this position
- Must have Valid CA Driver's License
- Must provide proof of insurance coverage
- Must be able to qualify for PATH insurance coverage
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
How to apply:
Please visit the Path Career Site
to apply online. Search for Job #1330
to submit your application. A resume is required.