JOB ID: 1315
The Program Manager will clinically supervise the street outreach team in SPA 8 with flexibility to support other initiatives as needed.
Utilizing the PATH street outreach integrated care approach, this position will enhance existing outreach services to provide a level of clinical and mental health interventions appropriate to the client’s mental health and substance abuse needs. This position will conduct crisis and mental health assessments in the field, coordinate with community mental health and substance use treatment providers to link clients to urgent and longer term mental health and substance use treatment services, work collaboratively with law enforcement and local hospitals around involuntary hospitalizations and safety issues. The Program Manager will provide clinical and administrative supervision to the outreach team and work closely with the team to meet program outcomes.
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
- Program Management & Oversight- Provide oversight of program contracts to ensure successful implementation, coordination of participant services, achievement of program performance measures, and evaluation of services provided. Ensure projects are in compliance with contracts, partnership agreements, and all other funding requirements, program goals, and stakeholder expectations. Operate as the primary contact person for all program matters. This includes program monitoring by funders and responding specific program inquires from outside partners. Provide administrative oversight of the outreach team, including but not limited to, documentation quality assurance, and ensuring that case manager’s monthly contacts assist the agency with meeting its billing goals.
- Staff Support/Development- Provide direct supervision to all staff working in the outreach program. Plan and schedule the following: on-going workload assignments; set and adjust work to be accomplished by staff; adjust program and project priorities; and prepare schedules for work completion. Conduct weekly supervision meetings with staff; provide regular and appropriate feedback including training, opportunities for professional growth, verbal and written improvement plans when needed, and regular evaluations. Utilize and supervise staff on implementation of Evidence Based Practices effective with chronically homeless individuals in accordance with PATH contracts. Implement and train staff on best case management and trauma-informed practices, including Critical Time Intervention, Motivational Interviewing, crisis and suicide assessment and PTSD screening.
- Supportive Services- Supervise the teams targeting the most vulnerable in the community and with a focus on helping people obtain a level of housing appropriate to the health, case management and psychosocial needs. Conduct initial mental health assessments to help determine urgent and longer term mental health needs. Conduct a VI-SPDAT (Vulnerability Index- Service Prioritization Decisions Assistance Tool) on all new clients to connect them to the proper intervention and services. Conduct and complete all necessary paperwork to track client progress (daily logs, ISP, etc.). Meet with established clients on a weekly basis to review, evaluate and support completion of their goals. Respond within 24 business hours to requests for street outreach services and send follow-up information to requestor and supervisor. Provide street case management services by bringing services to them in the community with the goal of linking/connecting them to long term supportive services. Program Manager along with the outreach team will assist the clients with benefits establishment (GR, SSI, TANF, Veterans pension, etc.), obtaining ID, birth certificate, social security cards, provide employment linkages and assistance, housing referrals and health related assistance as identified on the ISP.
- Community Engagement-Build relationships and collaborate with community substance abuse and mental health providers to ensure seamless referral and services from street outreach to longer term mental health services. Creatively use and develop community resources to broker and link clients to services.
- Documentation- Maintain documentation standards as set forth by the program contract and PATH policies. Complete paperwork on every face to face / telephone contact with client or collateral contact by the next business day at 5pm. Ensure all program data is accurate and entered into the required program documentation system as contractually required. Conduct regular audits on staff documentation. Prepare case-related reports including but not limited to: mental health evaluations, disability reports, outcome and success reporting. Generate client data for reporting. Maintain complete and accurate documentation of service objectives and outcomes as well as other services in accordance with Federal, State, County and PATH guidelines.
- Master’s in Social Work or MFT from an accredited university preferred.
- Experience in street outreach with highly vulnerable populations, particularly those with health, mental health, and substance abuse issues required.
- Demonstrated knowledge and or experience with advanced and evidenced based interventions, including engagement and rapport building with hard to reach clients, Harm Reduction and Motivational Interviewing strategies, Housing First, non-violent crisis intervention techniques and case management interventions effective with a vulnerable population.
- Able to work independently and as part the team and exercises mature and professional judgment.
- Strong written and verbal communication skills.
- Good problem solving and conflict resolution skills.
- A highly motivated self-starter and ability to coordinate multiple projects/tasks at once.
- Knowledge of maintaining and executing confidential information using HIPAA standards.
- Computer skills with proficiency in Microsoft Office software.
- Flexible, adaptable and have the capability to work in a fast paced, professional environment.
- Able to work alternative work schedules, evening and weekends as needed for operations of Street Outreach and at the request of management.
- Maintain regular, consistent attendance.
- Employment Eligibility Verification.
- Reliable transportation.
- Updated tuberculosis test.
- Successful completion of background screening.
- CPR/First Aid Training.
- Driving is an essential function of this position
- Must have Valid CA Driver's License
- Must provide proof of insurance coverage
- Must be able to qualify for PATH insurance coverage
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
How to apply:
Please visit the Path Career Site
to apply online. Search for Job #1315
to submit your application. A resume is required.