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Outreach Worker, II (JR 1299) Veterans Services

Los Angeles, California · Volunteering/Non-Profit
JOB ID: 1299
Full Time
Wage: $16.83/hr - $19.24/hr (DOE)


The Outreach Worker, Navigator II is part of the SSVF team and will participate in daily street outreach to people experiencing homelessness in the Los Angeles County. Outreach specifically targets Veteran individuals not currently connected to services and experiencing homelessness. Using the PATH Street Outreach Integrated Care approach, the Navigator will provide outreach and engagement service and provide case management interventions to quickly assess and link clients to long term housing, health, employment, financial, mental health and other supportive services. The Navigator will attend community meetings and develop relationships with local businesses, organizations, and service providers. Navigators will refer clients for necessary services and offer transportation assistance. The Navigator will work as part of a Street Outreach Team to identify solutions to trends within the homeless community.

Responsibilities: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Field Outreach, Case Management, and Linkage

  • Conduct daily street outreach to develop relationships and build rapport with clients in order to assist them with finding a traditional home (apartment, house, room for rent, etc.) within the community of their choice. Home linkage services may include but is not limited to assisting the individual with: gathering documentation, increasing income, accessing appropriate mental and physical health services and any other services that may assist an individual with improving his/her quality of life as they define it.
  • Provide street case management services to support people with achieving their goals. This may include but is not limited to: Assisting the client with the establishment of personal benefits including (GR, SSI, TANF, Veterans Pension, etc.), Helping the client to obtain various forms of identification including birth certificates and social security cards, Providing assistance and linkage to employment assistance, housing referrals, and health resources, Assisting the client with applications for supportive and subsidized housing, and Identifying prospective potential locations for affordable rental housing.
  • Meet with established clients to review, evaluate, and support goal completion.
 Community Relationship Building and Teamwork
  • Provide high quality customer service environment for all clients, community partners and collaborating agencies.
  • Participate in all staff meetings and training as assigned by supervisor.
  • Communicate and collaborate respectfully and well with multi-disciplinary team members
  • Respond within specific contract timeframes to requests for street outreach services and send follow-up information to the requestor and the supervisor.
  • Build relationships with prospective landlords and identify appropriate permanent housing options.
  • Collaborate with community substance abuse, health, and mental health providers to ensure seamless referral and secure connection with services.
  • Work with local law enforcement, interim service, and Veteran service providers to ensure a smooth transition from street living to interim housing or the permanent home of their choice.
  • Provide ongoing information, referrals, linkages, and advocacy for all other identified needs.
  • Creatively use and develop community resources to broker and link clients to services.

Documentation, Data Collection/Entry, Report generation

  • Conduct CES Packet (Coordinated Entry System) / VI-SPDAT (Vulnerability Index- Service Prioritization Decisions Assistance Tool), on all new clients in order to connect them to proper intervention and services. Document results, complete match initiation form, and submit all paperwork to Veteran Intake/Outreach Coordinator.
  • Maintain documentation standards as set forth by the program contract and PATH policies.
  • Ensure all program data is accurate and entered into the appropriate program documentation system as contractually required. (i.e. HMIS, internal spreadsheet, CES, etc.)
  • Generate client data for reporting. Prepare case-related reports including but not limited to: demographics, outcomes, successes and challenges.
  • Ability to Engage and establish rapport with hard to reach clients
  • Ability to learn and practice case management interventions that have been proven effective in vulnerable populations including but not limited to:
    • Harm Reduction and Motivational Interviewing strategies
    • Housing First model
    • Non-violent crisis intervention techniques
  • Ability to work independently and as part a multi-disciplinary team
  • Ability to exercise mature and professional judgment
  • Good problem solving and conflict resolution skills
  • A highly motivated self-starter with the ability to coordinate multiple projects and tasks
  • Ability to adhere to HIPAA confidentiality requirements
  • Proficiency with Microsoft Office software
  • Flexible, adaptable and capable of working in a fast paced, professional environment
  • Availability to work evening and weekends as requested by management, and based on the operational needs of the Street Outreach program
  • Strong written and verbal communication skills

Required Qualifications

  • Ability to work and communicate as part of a team
  • Ability to maintain regular and consistent attendance
  • Employment Eligibility Verification
  • Updated tuberculosis test
  • Successful completion of background screening
  • Ability to obtain CPR/First Aid certification through PATH
  • Driving is an essential function of this position
    • Must have Valid CA Driver's License
    • Must provide proof of insurance coverage
    • Must be able to qualify for PATH insurance coverage
Work Environment
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How to apply Please visit the Path Career Site to apply online. Search for Job #1299 to submit your application. A resume is required

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