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Re-entry Case Manager, II (JR 1262)

Los Angeles, California · Volunteering/Non-Profit
JOB ID: 1262
Full Time
Wage: $16.82/hr - $21.64 (DOE)


This position will work as part of a program providing Reentry Intensive Case Management Services (R-ICMS) to vulnerable justice-involved individuals in Los Angeles County with an emphasis on those who are on adult felony probation and those who have been recently released from jail and prison. R-ICMS is defined as care coordination and service navigation delivered by Case Manager, who may have a history of incarceration, to the justice-involved population. This position requires a “whatever it takes approach” and the candidate must be sensitive to challenges that the justice involved population faces reintegrating into the community including navigating complex medical, behavioral, and social service delivery. Referrals will be received from the jail system or other community partners. Reentry Intensive case management services include, but are not limited to, outreach and engagement starting pre-release if applicable and feasible, continuing support around the pre-release care plan, intensive individualized care planning, referral and linkage to treatment for substance use and mental health disorders, and physical health services.

This position will also include assistance with employment, life skills, family, counseling, parenting education, educational and vocational support, legal support, transportation, and navigation to housing.  The program offers an after-hours response line case of emergencies that is monitored by program leads.  This position will work out of the PATH Regional Homeless Center office, as well as work in the field providing services in clients’ homes, shelters, on the streets, in DHS facilities or wherever clients are residing throughout LA County.  PATH encourages candidates with lived experience of incarceration and have a period of stability and successful reintegration into the community following incarceration. Additional prior experience working with individuals with justice involvement, chronic medical issues, mental illness, SUD, experiencing homelessness, and/or experience assisting community in navigating health and social systems. 

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
  • Mentoring, motivating, and empowering the client to successfully reenter the community by establishing a trusting and open relationship with clients.
  • Identifying community resources appropriate to meet the client’s needs as identified by reentry care plan.
  • Provides field based/ mobile case management services in the areas of, but not limited to: Independent living skills, housing stabilization, money management, community integration, employment linkage, benefits establishment, linkage to community providers for substance abuse, primary and mental health care, and all other services needed to assist clients in reaching their treatment plan goals.
  • Provide strengths-based case management and service coordination services with community based reentry programs and services to link clients to housing and employment designed to assist clients in obtaining and maintaining stable housing.
  • Communicate with Jail Care Management Team and serve as the central point of contact for the client through which  services and care is coordinated.
  • Conduct face to face visit within 5 business days of release from jail and provide follow up requests from jail based case managers.
  • Develop individualized re-entry care plan in collaboration with client addressing short-term and long-term goals. Review and update treatment plan on monthly basis to include progress of goals and development of new goals.
  • Provide on-going case management support to assess progress and ensure care plan outcomes are met or changed as needed.
  • Conduct crisis and risk assessments in consultation with supervisor/team or LCSW.
  • Provide crisis intervention services focused on enhancing the clients’ ability to independently problem solve, utilize effective coping skills, and manage and self-coordinate own care.
  • Utilize evidence-based practices in service delivery such as intensive case management, Motivational Interviewing, Harm Reduction, Critical Time Intervention and Housing First practices.
  • Complete CHAMP applications for referrals not originating from the County jail system.
  • Coordinate transfer of care for those exiting R-ICMS with other service providers.
  • Attend coordination and staff meetings with County and other partners to ensure seamless service coordination.
  • Build and maintain collaborative partnerships with community organizations, service providers and public entities.
  • Maintain documentation standards as set forth by the program contract and PATH policies, including maintaining compliance with HIPAA policies and practices.
  • Complete progress notes on every face to face/ telephone contact with client or collateral contact by the next business day.
  • Participate in check-in calls, as scheduled via County and other community partners.
  • Assist in completion of data tracking reports, as requested by County and other community partners.
  • Complete intake, assessment, service plans in coordination with client and within the documentation standards set forth by the program contract and PATH.
  • Maintain client files to include referral documentation, confidentiality and consent forms, client care plans and updates, referrals to social services and health care providers, legal issues such as court mandate and probation/parole reporting requirements, or any other documentation as indicated in the SOW and standards set by PATH and DHS.
  • Attend weekly team meetings and designated team note days.
  • Participate in internal program audits to ensure data integrity and quality matches PATH and DHS expectations.
  • Maintain and execute confidential information according to HIPAA standards
  • One-year minimum experience working in homeless services, mental health, substance use/ co-occurring disorder or with vulnerable populations providing intensive case management services
  • Demonstrated knowledge and or experience with advanced reentry populations, outreach and engagement strategies, ICMS, case management techniques, including critical time intervention, harm reduction strategies, crisis intervention techniques and motivational interviewing.
  • Permanent supportive housing experience preferred
  • Flexible work schedule to include some evenings and/or weekends as needed
  • HMIS experience preferred
  • Possesses a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
  • Ability to work independently and within a team environment and exercise mature judgment
  • Ability to provide community and in-home based services on a regular basis
  • Strong written and verbal communication skills
  • Highly motivated self- starter with the ability to coordinate multiple projects/ tasks simultaneously in a high-pressure environment
 Required Qualifications
  • Employment Eligibility Verification.
  • Reliable transportation.
  • Updated tuberculosis test.
  • Successful completion of background screening.
  • CPR/First Aid training.
  • Driving is an essential function of this position
    • Must have Valid CA Driver's License
    • Must provide proof of insurance coverage
    • Must be able to qualify for PATH insurance coverage
Work Environment
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
How to apply Please visit the Path Career Site to apply online. Search for Job #1262 to submit your application. A resume is required
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