JOB ID: 1256
The Director of Programs (Greater Los Angeles) leads and oversees administrative, clinical, programmatic and community relations functions for PATH programming in the South County area. The Director ensures that new initiatives, supportive services, rapid re-housing, prevention, problem-solving, outreach and other programs are in-line with best and evidence-based practices effective with the vulnerable population of people experiencing homelessness or in permanent homes supported by PATH programming. As a part of the PATH leadership team, the Director leads and makes recommendations to senior management regarding potential program development and funding opportunities. The Director oversees all management functions of the programs including (but not limited to) program and facility budgets, contract reporting, monitoring daily operations of services, supervision and training of staff. As a main point of community contact for Greater Long Beach, the Director is responsible for community development, internal and external strategic partnerships, community mobilization, regional planning including engagement with the Coordinated Entry System and public relations.
The following elements reflect management’s definition of essential functions for this job but do not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
- Administration: Administer and oversee programs and staff. Review and provide guidance as needed on written program policies and protocols. Ensure integration of Evidence-Based Practices, standards of excellence and PATH values into daily work and programming. Work collaboratively with PATH Operations, Human Resources, Quality Assurance and other Program departments to implement and oversee all facility, personnel, and program aspects. Perform program development and expansion activities in line with PATH’s mission and the needs of the community. Work collaboratively and strategically with other PATH and community organizations to support a seamless and coordinated system of care.
- Program Management: Provide direct management of Associate Directors as well as provide guidance for program staff. Analyze program reports and numbers to identify trends and make projections or recommendations for program modification. Identify staff development needs and activities. Work closely with the team to bring in training opportunities and identify areas for professional growth.
- Respond to emergency and priority situations such as safety and security measures. Resolve grievances and troubleshoot incidents. Oversee implementation of program policies and procedures. Ensure overall policies, procedures, and practices are in line with respective funding sources and with PATH’s goals and values.
- Program Budgets: Oversee and manage program and facility budgets and spending. Assist PATH Finance and QA/Compliance department with modifying and adjusting budgets as needed.
- Government and Community Engagement: Work collaboratively with Senior Directors and other PATH leadership to build strong relationships with county, city and government entities and funders. Represent PATH at government and public meetings. Network with local stakeholders to develop and maintain working relationships. Work collaboratively with the PATH management team to develop and implement strategies for communication as it pertains to programs and PATH’s presence in the greater metropolitan Los Angeles area. Educate, network, and represent PATH to local agencies, coalitions, services agencies, chambers of commerce, business improvement districts, neighborhood groups, law enforcement, city and county governments, residents, and other organizations. Represent PATH as the main point of contact for all aspects related to Coordinated Entry in the designated region.
- Reports, Contracts, Compliance: Review and authorize program and contract reports prior to submittal. Evaluate Associate Director/Program Manager reports to assemble full department reports. Review and explain contract scope and services to staff. Perform periodic internal audits. Attend all monitoring site visits.
- Other duties as assigned.
- Master’s degree in related social service area required, LCSW preferred.
- 5-7 years supervisory experience managing programs and staff, with increasing leadership and management responsibilities required.
- Experience working with vulnerable populations.
- Demonstrated ability to manage multiple programs and contracts.
- Demonstrated experience leading large-scale program and systems change.
- Grant writing, fundraising and donor cultivation experience preferred.
- HMIS and MediCal billing experience a plus.
- Highly motivated self-starter, with proven ability to develop creative solutions.
- Commitment and ability to work as part of PATH’s leadership team.
- Demonstrated ability to utilize computers and proficiency in MS Office software.
- Project a professional demeanor and possess excellent written and oral communication skills, interpersonal skills, and ability to work individually and as part of a team. Commitment to ending homelessness.
- Employment eligibility verification.
- Reliable transportation.
- Tuberculosis test.
- Ability to work flexible hours which may include some evenings or weekends.
- Driving is an essential function of this position
- Must have Valid CA Driver's License
- Must provide proof of insurance coverage
- Must be able to qualify for PATH insurance coverage
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.