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On Call Case Manager (JR 1264) Part-time

Los Angeles, California · Volunteering/Non-Profit
JOB ID: 1264
Wage: $16.83/hr - $21.64/hr (DOE)


The Case Manager will work in an interim housing setting to provide case management for high barrier clients with a variety of complex health, functional, and social needs who are entering our shelter system from homelessness. The interim housing experience for clients will focus on building skills, reducing mental health and functional barriers, and strengthening community social service linkages necessary for the client to fully integrate into the community once they leave interim housing. Interim housing clients are referred to as “guests” and provided with a home-like environment coupled with support and case management services to develop a plan to transition back into the community.

The Case Manager works as part of a larger interim team and collaborates with other departments internal and external to PATH as new guests are admitted into Interim Housing. The Case Manager will assist these guests in breaking the cycle of homelessness by establishing and pursuing a permanent housing plan and accessing and maintaining necessary services among health care and social services through a coordinated system. The Case Manager will provide individualized guest support throughout this entire journey by helping each guest develop a plan to address barriers, increase income, and secure and maintain permanent housing. As part of the plan, the Navigator will identify each area in which guests will need assistance to accomplish the outlined goals and objectives (i.e. scheduling appointments, applying for public benefits, linking to health and mental health care and substance abuse services, etc.) and work collaboratively with the guests to make gains and achieve the outlined goals.

Duties and Responsibilities:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job function
  • Advocates for the mission of the organization and upholds the agency’s values.
  • Ensure clients are complying with program guidelines and procedures
  • Delivers services with safety, respect and effectiveness.
  • Assess client needs and offer assistance in every manner practical
  • Monitors client behavior. Follows all policies and procedures of the organization
  • Review policy & guidelines with clients at time of entrance
  • Prepare rooms for clients. Facilitates sleeping arrangements and storage of personal items
  • Monitors and maintain showers and laundry schedules.
  • Maintains order and assists in keeping all assigned areas clean and free of spills trash and safety hazards.
  • Perform daily meal and occupancy counts
  • Perform daily room checks
  • Create and organize intake files make copies of documentation
  • Pick trader Joe’s donation and organize all donations PATH receives for interim Housing
  • Assist in room cleanings and house laundry
  • Answer incoming calls in professional manner providing answers when possible and transferring calls or taking messages when needed.
  • Sorting and distributing mail for our participants
  • Perform other duties as assigned by the case manager or director.
  • Complete all agency logs and incident reports in a timely manner.
  • Provide immediate and professional response to any security / Safety emergency or disturbance within or immediately outside facility.


  • Experience in case management with highly vulnerable populations, particularly those with health, mental health, and substance abuse issues
  • Demonstrated knowledge and or experience with evidenced based case management techniques, including harm reduction strategies, crisis intervention techniques and motivational interviewing
  • Able to work independently and as part the team and exercises mature and professional judgment
  • Strong communication skills
  • Strong problem solving and conflict resolution skills
  • A highly motivated self-starter with the ability to coordinate multiple projects/tasks at once
  • Ability to maintain and execute confidential information per HIPAA standards
  • Computer skills with proficiency in Microsoft Office
  • Flexible, adaptable, and have the capability to work in a fast paced professional environment
  • Able to work flexible work schedule including evening and weekends as needed.

Required Qualifications

  • Employment Eligibility Verification
  • Driving is an essential function of this position
  • Must have Valid Driver's License
  • Must provide proof of insurance coverage
  • Must be able to qualify for PATH insurance coverage
  • Updated tuberculosis test
  • Successful completion of background screening
  • Able to obtain certification for CPR/First Aid Training, as provided by PATH
  • Driving is an essential function of this position
    • Must have Valid CA Driver's License
    • Must provide proof of insurance coverage
    • Must be able to qualify for PATH insurance coverage
Work Environment
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
How to apply Please visit the Path Career Site to apply online. Search for Job #1264 to submit your application. A resume is required
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