JOB ID: 1248
Salary: $50,000- $60,000 (DOE)
Under the supervision of the Associate Director, the Program Manager/Navigator III’s primary roles are to ensure clients are well served and community requests are responded to effectively by coordinating and supporting a full range of activities related to street outreach. The Program Manager will provide leadership and support to case managers and in collaboration with the Associate Director, will provide administrative and performance oversight to ensure successful implementation, coordination of participant services, achievement of program performance measures, and evaluation of services provided. The Program Manager ensures successful implementation and compliance with contracts and PATH’s integrated service approach.
The Program Manager will participate in daily street outreach to homeless clients in the San Jose community. Utilizing the PATH street outreach integrated care approach, the Program Manager will provide both outreach/engagement services and brief case management interventions to quickly assess and link clients to longer term housing, health, mental health and other supportive services. The Program Manager will attend community meetings, conduct outreach to local businesses and organizations, provide referrals and linkages to necessary services, and transportation to clients accessing services. The Program Manager will work as part of a Street Outreach Team to identify homeless trends and work closely with the community to identify solutions.
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
- Provide daily street outreach services to build rapport and bring services to clients in the community with the goal of linking/connecting them to long term supportive services. Navigator will assist the client with benefits establishment (GR, SSI, TANF, Veterans pension, etc.), obtaining ID, birth certificate, social security cards, provide employment linkages and assistance, housing referrals and health related assistance as identified on the ISP.
- Meet with established clients on a weekly basis to review, evaluate, and support completion of their goals.
- Respond within 1-3 business days to requests for street outreach services and send follow up information to requestor and supervisor.
- Conduct a VI-SPDAT (Vulnerability Index- Service Prioritization Decision Assistance Tool) on all new clients to connect them to the proper intervention and services. Ensure all data is entered in a timely manner.
- Assist with housing applications, complete supportive and subsidized housing paperwork, survey rental market for affordable housing, and advocate with prospective landlords, and identify appropriate permanent housing options for clients.
- Build relationships and collaborate with community substance abuse and mental health providers to ensure seamless referral and services from street outreach to longer term mental health services. Work collaboratively with interim service providers to ensure transition from streets into interim housing is collaborative and meeting the client and communities’ needs.
- Provide a high quality customer service environment for all clients.
- Participate in and lead staff meetings and trainings as assigned by your supervisor.
- Provide administrative support including data analysis and reporting.
- Support leadership through contract growth and project developments including the planning and coordination of projects and its activities and the on boarding and training of new staff, interns, and volunteers.
- Coordinate team members to ensure community requests are addressed in a timely manner
- Provide weekly supervision sessions to staff members, offering support and insight to client engagement strategies.
- Help build and maintain positive relations within the team and with external parties, foster positive team culture and practice professional leadership.
- Produce and evaluate reports, decisions, and results of the Street Outreach Team and recommend new approaches, policies, and procedures to effect continual improvements in operations and efficiency.
- Complete paperwork on every face to face/telephone contact with client or collateral contact by the next business day at 5pm.
- Ensure all program data is accurate and entered into the required program documentation
- Prepare case-related reports including but not limited to: demographics, outcomes, successes and challenges.
- Generate client data for reporting.
- Maintain complete and accurate documentation of service objectives and outcomes as well as other services in accordance with Federal, State, County and PATH guidelines.
- BA in related field or 2 year of experience in street outreach with highly vulnerable populations, particularly those with health, mental health, and substance abuse issues.
- Demonstrated knowledge and or experience with advanced and evidenced based interventions, including engagement and rapport building with hard to reach clients, Harm Reduction and Motivational Interviewing strategies, Housing First, non-violent crisis intervention techniques and case management interventions effective with a vulnerable population
- Able to work independently and as part the team and exercises mature and professional judgment.
- Strong written and verbal communication skills.
- Good problem solving and conflict resolution skills.
- A highly motivated self-starter and ability to coordinate multiple projects/tasks at once.
- Knowledge of maintaining and executing confidential information using HIPAA standards.
- Computer skills with proficiency in Microsoft Office software.
- Flexible, adaptable and have the capability to work in a fast paced, professional environment.
- Able to work alternative work schedules, evening and weekends as needed for operations of Street Outreach and at the request of management.
- Maintain regular, consistent attendance.
- Employment Eligibility Verification.
- Reliable transportation.
- Updated tuberculosis test.
- Successful completion of background screening.
- CPR/First Aid training
- Driving is an essential function of this position
- Must have Valid CA Driver's License
- Must provide proof of insurance coverage
- Must be able to qualify for PATH insurance coverage
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
How to apply:
Please visit the Path Career Site
to apply online. Search for Job #1248
to submit your application. A resume is required.