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Training Manager (JR 1191) Quality Assurance and Compliance

Los Angeles, California · Volunteering/Non-Profit
JOB ID: 1191
Full Time
Wage: $26.44/hr- $28.84/hr (DOE)
 

Position Summary:

Under the direction of the department Director and Senior Leadership, the Training Manager supports a culture of continuous learning across the agency to ensure high quality service delivery. The Manager will develop, support and evaluate a training program that reflects agency core values and strategic plan goals, addresses technical and service related competencies, and meets regulatory and legal requirements.
 
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
 

Responsibilities:

  • Collaborate with agency leaders to develop and maintain the annual training plan that addresses the agency’s values and priorities. Recommend goals and outcomes, evaluate the effectiveness of the plan activities, and implement improvements and regularly reports on the plan. 
  • Plan, schedule, and track participation in all programmatic trainings. Develop a master calendar for programmatic trainings to include monthly, quarterly, and annual trainings based on agency- wide mandated trainings, contract specific trainings, and required regulatory trainings. 
  • Monitor, report and produce records for programmatic staff training and certification compliance. Ensure training and testing of staff members are documented according to agency practice and contractual/regulatory requirements. 
  • Assist with procurement of qualified training instructors, both internally and externally, who can conduct the Required Program Services Trainings. Assist staff members who are subject matter experts and become trainers with instructional design and presentation skills (“train the trainer”). 
  • Develop and deliver homelessness related trainings for classroom & virtual settings which will include lecture, discussion, visual aids, and participatory group activities. Travel to training sites throughout the state as assigned and scheduled. 
  • Co-design and deliver, with program clinical directors, training for clinical staff, including but not limited to HIPAA, mandated reporting, and clinical care/treatment approaches.PATH is an Equal Opportunity Employer.
  • Support department-specific training initiatives across the agency. As necessary, research and propose cost effective means to achieve education and training objectives. Serve as a resource for trainings available in the community that meet agency needs and requirements.
  • Maintain the agency’s learning and performance management (L/PMS) system. Work with staff and leaders to determine content needs and deliver end-user training.
  • In partnership with internal departments, continually assess training needs across the agency, critical to support the professional development of homeless services staff at multiple staffing levels. Interface with program leadership as well as staff to identify training challenges and/or gaps in services and strategize training solutions.
  • Measure progress and effectiveness of training through feedback and gathering data through observation and testing. Prepare comprehensive analysis and reports of data and identify recommendations to improve.
  • Assist in the coordination and delivery of New Employee Orientation and Training for program staff. Work with HR to develop a consistent, formal on-boarding process for new programmatic staff. Ensure coordination of a variety of training calendars across the agency and sites.
  • Maintain up-to-date knowledge of best practices in homeless services, case management practices, and clinical care approaches for persons served and provide updated to leadership. Conduct research on emerging trends related to topics. Establish and maintain a training library for homeless services providers and clinicians. Highlight and disseminate best practices agency wide as directed. Collaborate with program leadership throughout the agency to ensure training is effectively reinforced.
  • Assist program departments with updating and/or creating training manuals specific to each program or department based on agency and contractual expectations.
  • Manage meeting and training logistics, including meeting room reservations, A/V equipment and conferencing setup, and catering as required. 

Other

  • Support the department as needed with other Quality Assurance and Compliance activities
  • Represent PATH at meetings, workshops and conferences in the community as requested.
  • Assist the organization and administrative departments as requested.
  • Other duties as assigned.
 

Qualifications

 
Formal Education & Training:
  • Master’s degree in related field preferred (Social Work, Psychology, Human Resources, Organizational or Training Development, etc.) with a minimum of 3 years of related job function or industry experience in the fields of homeless services, mental health, and/or training and education.
  • Bachelor’s degree in related field required (Social Work, Psychology, Human Resources, Organizational or Training Development, etc.) with a minimum of 5 years of related job function or industry experience in the fields of homeless services, mental health, and/or training and education.
  • Certified Trainer under specific social, behavioral and homeless service topics (See list of experience trainings)
Experience:
  • Knowledge of homeless services, health care and behavioral health regulatory compliance in the context of staff training and development required.
  • Experience delivering trainings within a homeless service or social service setting preferred.

Preferred training topics include:
Motivational Interviewing, Trauma Informed Care, Cultural Competency, Nonviolent Crisis Intervention, Incident Reporting, Case Management for Homeless Services Providers, Clinical Care Approaches, Harm Reduction, Wellness Recovery Action Plan, Suicide Prevention, Mental Health First Aid, HIPAA, Medi-Cal/Medicaid Compliance, among others.
  • Experience implementing and administering a learning and performance management system highly preferred
  • Experience managing and or coordinating an agency wide training program required
  • Experience designing and developing training materials preferred

Skills:

  • Strong and clear presentation, interpersonal and communications skills
  • Proven ability to set clear goals, uses action plans and prioritize
    • Problem solving and needs assessment
    • Use of judgement in adapting broad guidelines to achieve desired results
    • Ability to exercise independent judgement within accepted practices and make appropriate recommendations as needed
    • Proficiency with Microsoft Office Suite and Mastery of Microsoft Word and Excel and database systems
    • Strong project management and time management skills; highly organized and detail- oriented
    • Critical thinking, with a high level of initiative, motivation and enthusiasm
    • Ability to develop effective business relationships, both internally and externally while brokering buy-in from all stakeholders.
    • Proficiency in data collection, analysis, evaluation and reporting
 
Mandatory Employment Requirements:
  • Employment eligibility verification
  • Tuberculosis test
  • Successful completion of background screening and drug test
  • Driving is an essential function of this position
    • Must have Valid CA Driver's License
    • Must provide proof of insurance coverage
    • Must be able to qualify for PATH insurance coverage
 
The duration of this position is for a finite period of time based on grant funding, with the opportunity to apply to other available positions at the expiration of such time, if applicable. Despite the anticipated duration of funding for this position, all employment with PATH is on an at-will basis.
 
Work Environment
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
 
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
 
EEO
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How to apply:
Please visit the Path Career Site to apply online. Search for Job #1191 to submit your application. A resume is required.
 
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