JOB ID: 1209
Wage: $24.04/hr- $26.45/hr (DOE)
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Under the supervision of the Associate Director, the Rapid Re-housing Program Coordinator’s primary role is to coordinate and support a full range of activities related to rapid re-housing. The Rapid Re-housing Program Coordinator serves individuals experiencing homelessness within Santa Clara County communities and will conduct assessments, determine eligibility, develop individualized case plans, link individuals with housing and employment resources, and provide case management services in conjunction with community partners. In this capacity, the Rapid Re-housing Program Coordinator will engage, manage, and retain landlord, property management company, and employer relationships for the agency, developing a full range of permanent housing and employment opportunities for homeless veterans, individuals, and families. The Coordinator will provide targeted customer service and mediation support to participating properties to promote long-term tenancy and partnership. The Rapid Re-housing Program Coordinator must have prior experience in housing and employment services and will work to find creative solutions to prevent tenant evictions and support positive tenant and landlord/employer resolutions.
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
- Conduct comprehensive assessments of potential participants.
- Develop Individualized Service Plans (ISP) for each participant
- Collect all necessary documentation needed to support assistance
- Find temporary housing opportunities for eligible participants and identify permanent housing options for program participants in order to rapidly re-house individuals within 60 days of enrollment
- Build relationships with employers and prepare clients for job interviews and employment
- Determine and recommend to supervisor the level and duration of financial assistance for eligible participants
- Prepare requests for financial assistance and submit all required documentation to supervisor for approval
- Manage and track financial assistance funds
- Interface with landlords whenever necessary to mitigate issues or advocate for participants.
- Provide case management services including, but not limited to: providing appropriate resources, tools, and counseling to assist participants in achieving their case plan goals; making referrals for services; following up to ensure that the referrals were completed and tracking and documenting participant progress
- Collaborate with other departments and agency programs to maximize participant outcomes, program goals, and agency mission
- Recertify participants receiving financial assistance every month to assess participant progress and needs
- Document and maintain up-to-date information on services provided to participants in the Homeless Management Information System (HMIS) and hard copy case records
- Prepare and submit program update and financial assistance tracking reports
- Cultivate and maintain robust lists of available housing and employment inventory.
- Provide strong customer service response support to landlords and employers, as needed, for any concerns that may arise.
- Provide mediation support to help resolve tenant & landlord disputes working with case management teams, tenants, and property.
- Meet with tenants and case managers, including home visits, when necessary for mediation purposes, to promote long-term tenancy.
- Actively participate in staff meetings and trainings.
- Provide administrative support including data analysis and reporting.
- Support Program Manager through contract growth and project developments including the planning and coordination of projects and its activities and the on boarding and training of new staff, interns, and volunteers.
- Coordinate Case Managers to ensure team is on track to meet contract goals and performance outcomes
- Guide and offer team members insight to client, landlord, and employer engagement strategies.
- Help build and maintain positive relations within the team and with external parties, foster positive team culture and practice professional leadership
- Evaluate reports and practices of the Rapid Re-housing Program and recommend new approaches, policies, and procedures to effect continual improvements in performance, operations, and efficiency.
- Bachelor’s Degree in a related field.
- At least four years of cumulative experience working with social services, populations in crisis including the homeless population and people with disabilities
- Ability to work with a wide variety of landlords, property management companies, and employers
- Maintain and execute confidential information according to HIPAA standards.
- Able to coordinate multiple projects simultaneously in a high-pressure and time sensitive environment.
- Demonstrates ability to use computers and proficiency in Microsoft Office software particularly Excel.
- Maintain regular attendance.
- Follow the direction of the Supervisor.
- Work schedule may include some evenings and/or weekends as needed.
- Ability to work independently and within a team environment and exercise mature judgment.
- Ability to provide community and in-home based services on a regular basis.
- Strong written and verbal communication skills.
- Highly motivated self- starter with the ability to coordinate multiple projects/ tasks simultaneously in a high pressure environment.
- Strong ability to effectively resolve and cope with immediate crisis situations.
- Detail-oriented with strong organizational and time management skills
- Strong ability to represent the interests of the agency, interact effectively with a diverse group, build successful collaborative relationships with program participants, other staff, and community partners.
- Employment Eligibility Verification
- Reliable transportation
- Updated Tuberculosis test
- Successful completion of background screening
- CPR/First Aid Training
- Driving is an essential function of this position
- Must have Valid CA Driver's License
- Must provide proof of insurance coverage
- Must be able to qualify for PATH insurance coverage
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
How to apply:
Please visit the Path Career Site
to apply online. Search for Job #1209
to submit your application. A resume is required.