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Case Manager, II (JR 1221)

San Diego, California · Volunteering/Non-Profit
JOB ID: 1221
Full Time
Wage: $16.83/hr- $19.24/hr (DOE)


The case manager must have extensive experience working with chronically homeless non veterans or homeless or chronically homeless veterans.  This Case Manager position will be working under the direction of the Manager of Housing Intervention. This person will provide client advocacy, case management, benefit establishment, linkage to mental health/substance abuse services and all other supportive services as outlined in the in the Home to Health (H2H) Policies and Procedures and Program Guides. The Case Manager works on a team to provide individualized client support by helping each client develop a plan to address mental health, substance abuse, medical, and housing needs. This position works in partnership with Family Health Centers San Diego to coordinate care. The position expects to use evidence-based practice models such as Trauma Informed Care, Critical Time Intervention, and Motivational Interviewing.
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
  • Perform initial comprehensive bio psychosocial assessment; develop a plan of intervention that addresses identified need for housing, ongoing case management services, substance abuse treatment, mental health services, and coordination of needed community services
  • Conduct intake and individualized needs assessment (basic eligibility screening) for all clients
  • Collaborate with clients to develop Individualized Service Plans (ISP) that address barriers to obtaining services/housing and appropriate health care needs.
  • Communicate with established clients on a weekly basis minimum to review, evaluate and support completion of ISP plans.
  • Complete case notes and data entry into the Homeless Management Information System (HMIS).
  • Enroll clients in Coordinated Entry System and work with CES staff to identify appropriate housing intervention
  • Maintain documentation standards as set forth by the program contract, HIPAA standards, and PATH policies
  • Provide ongoing case management support with benefits establishment (GR, SSI, TANF, etc..), obtaining ID, birth certificate, social security cards, provide employment linkages and assistance, housing referrals and health related assistance as identified on the ISP.
  • Provide on-going information, referrals, linkages, and advocacy for all other identified needs.
  • Consult with supervisor to conduct crisis and suicide risk assessment and provide appropriate interventions, complete critical incident reporting as required per contract and PATH policies.
  • Provide crisis intervention services focused on enhancing the clients’ ability to independently problem solve, utilize effective coping skills, and manage own care.
  • Collaborate with coworkers and community partners as needed in order to deliver quality and uninterrupted services.
  • Attend and participate in all meetings and assigned trainings.

  • Homeless services, intensive case management, and mental health experience preferred
  • Flexible work schedule to include some evenings and/or weekends
  • Ability to work independently and within a team environment and exercise mature judgment
  • Ability to provide community and in-home based services on a regular basis.
  • Strong communication skills.
  • Highly motivated self-starter with the ability to coordinate multiple projects simultaneously in a high- pressure environment.

 Required Qualifications
  • Employment Eligibility Verification
  • Bachelor’s degree in human services is preferred
  • Reliable transportation
  • Updated tuberculosis test
  • Successful completion of background screening
  • Able to obtain First Aid/CPR certification as provided by PATH
  • Driving is an essential function of this position
    • Must have Valid CA Driver's License
    • Must provide proof of insurance coverage
    • Must be able to qualify for PATH insurance coverage
Work Environment
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How to apply:
Please visit the Path Career Site to apply online. Search for Job #1221 to submit your application. A resume is required.
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