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Case Manager, Navigator I (JR 946)

Los Angeles, California · Volunteering/Non-Profit
JOB ID: 946
Full Time
Wage: $16.83/hr - $21.64/hr (DOE)


The Case Manager will work in an interim housing setting to provide case management for high barrier clients with a variety of complex health, functional, and social needs who are entering our shelter system from homelessness. The interim housing experience for clients will focus on building skills, reducing mental health and functional barriers, and strengthening community social service linkages necessary for the client to fully integrate into the community once they leave interim housing. Interim housing clients are referred to as “guests” and provided with a home-like environment coupled with support and case management services to develop a plan to transition back into the community.

The Case Manager works as part of a larger interim team and collaborates with other departments internal and external to PATH as new guests are admitted into Interim Housing. The Case Manager will assist these guests in breaking the cycle of homelessness by establishing and pursuing a permanent housing plan and accessing and maintaining necessary services among health care and social services through a coordinated system. The Case Manager will provide individualized guest support throughout this entire journey by helping each guest develop a plan to address barriers, increase income, and secure and maintain permanent housing. As part of the plan, the Navigator will identify each area in which guests will need assistance to accomplish the outlined goals and objectives (i.e. scheduling appointments, applying for public benefits, linking to health and mental health care and substance abuse services, etc.) and work collaboratively with the guests to make gains and achieve the outlined goals.


The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Supportive Services
  • Conduct intake and individualized needs assessment for all guests, collaborate with guests to develop Individualized Service Plans (ISP) that address barriers to obtaining services/housing and appropriate health care needs 
  • Meet with established guests on a weekly or more frequent basis to review, evaluate and support completion of ISP plans 
  • Conducts a full VI-SPDAT (Vulnerability Index- Service Prioritization Decisions Assistance Tool) at admission for all new guests to aid in the Individual Service Plan (ISP) developmentConduct and complete all new guest intakes and enter information into HMIS within the required time frame 
  • Provide ongoing case management support with benefits establishment (GR, SSI, TANF, Veterans pension, etc.), obtaining ID, birth certificate, social security cards, provide employment linkages and assistance, housing referrals and health related assistance as identified on the ISP 
  • Assist with housing applications, complete supportive and subsidized housing paperwork, survey rental market for affordable housing, and advocate with prospective landlords, and identify appropriate permanent housing options for guests 
  • Provide on-going information, referrals, linkages, and advocacy for all other identified needs. 
  • Work Collaboratively with Access Center staff to ensure continuity of care between Interim Housing and Access Center services 
  • Provide linkage, referrals, and case management support to interim guests as they use Access Center services.
  • Use and develop community resources to broker and link guests to services 
  • Provide all guests with a home-like environment for the duration of their stay in PATH Interim Housing 
  • Collaborate with the case management and operations teams to ensure that the facility is clean and safe 
  • Ensure that guests meals are served at the established times 
  • Assist all volunteers by aiding them in their set up, welcoming them, orienting them and providing all necessary supports to ensure that they have a valuable experience 
  • Promote and follow interim housing established values, guidelines and rules 
  • Provide a high quality customer service environment for all guests 
  • Participate in staff meetings and training as assigned by your supervisor
  • Maintain client-related data tracking systems, including case notes and complete HMIS entries by the following business day after interaction with client 
  • Prepare case-related reports including but not limited to: outcome reports and sharing success stories with funders and the PATH development department 
  • Generate client data for reporting 
  • Complete follow-up and retention services and provide back-up documentation in client file 
  • Maintain complete and accurate documentation of service objectives and outcomes as well as other services in accordance with federal, state, county and PATH guidelines
  • Experience in case management with highly vulnerable populations, particularly those with health, mental health, and substance abuse issues 
  • Demonstrated knowledge and or experience with evidenced based case management techniques, including harm reduction strategies, crisis intervention techniques and motivational interviewing 
  • Able to work independently and as part the team and exercises mature and professional judgment 
  • Strong communication skills 
  • Strong problem solving and conflict resolution skills 
  • A highly motivated self-starter with the ability to coordinate multiple projects/tasks at once 
  • Ability to maintain and execute confidential information per HIPAA standards 
  • Computer skills with proficiency in Microsoft Office 
  • Flexible, adaptable, and have the capability to work in a fast paced professional environment 
  • Able to work flexible work schedule including evening and weekends as needed
Required Qualifications 
  • Employment Eligibility Verification 
  • Reliable transportation 
  • Updated tuberculosis test 
  • Successful completion of background screening 
  • Able to obtain certification for CPR/First Aid Training, as provided by PATH
  • Driving is an essential function of this position
    • Must have Valid CA Driver's License
    • Must provide proof of insurance coverage
    • Must be able to qualify for PATH insurance coverage

Supervisory Responsibility
This position has no direct supervisory responsibilities, but may guide or orient lower-level support, technical, or professional staff.

Work Environment
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How to apply Please visit the Path Career Site to apply online. Search for Job #946 to submit your application. A resume is required
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