The Case Manager will work as part of a team in PATH interim housing settings (low barrier, high tolerance) in metropolitan Los Angeles to provide case management services for clients experiencing homelessness and have a variety of complex health, functional, and social needs. These individuals may be exiting from hospitals, emergency rooms, and other health care settings. Interim housing clients are referred to as “guests” and provided with a home-like environment coupled with support and case management services to develop a plan to transition back into the community.
The Case Manager will collaborate with other departments internal and external to PATH as new guests are admitted into Interim Housing. The Case Manager will assist these clients in breaking the cycle of homelessness by establishing and pursuing a permanent housing plan and accessing and maintaining necessary support services in the community. The Case Manager will assist guests with building skills, reducing mental health and functional barriers to obtaining and maintain housing, and strengthening community social service linkages necessary for the client to fully integrate into the community once they leave interim housing.
The following reflects management’s definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
- Process and accept referrals from the Coordinated Entry System (CES) and other service providers as directed.
- Conduct intake and individualized needs assessment for all guests and collaborate with guests to develop Individualized Service Plans (ISP) that address barriers to obtaining services, housing, and appropriate health care needs.
- Meet with guests on a weekly or more frequent basis to review, evaluate and support completion of ISP plans.
- Conduct a full VI-SPDAT (Vulnerability Index- Service Prioritization Decisions Assistance Tool) at admission for all new guests to aid in the Individual Service Plan (ISP) development.
- Conduct and complete all new guest intakes and enter information into HMIS in accordance with program requirements.
- Provide ongoing case management support with benefits establishment (GR, SSI, TANF, Veterans pension, etc.), obtaining ID, birth certificate, social security cards, provide employment linkages and assistance, housing referrals and health related assistance as identified on the ISP.
- Provide referrals and linkages to primary and behavioral health services and other supportive services.
- Collaborate with service partners to coordinate clients’ care and ensure clients receive the services and support they need to achieve and maintain health, mental health, and housing stability.
- Assist with housing applications, complete supportive and subsidized housing paperwork, survey rental market for affordable housing.
- Advocate with prospective landlords, and identify appropriate permanent housing options for guests.
- Provide ongoing information, referrals, linkages, and advocacy for all other identified needs.
- Work with PATH and YWCA staff to ensure continuity of care between Interim Housing and other supportive services.
- Provide linkage, referrals, and case management support to interim guests.
- Use and develop community resources to broker and link guests to services.
- Provide all guests with a home-like environment for the duration of their stay in PATH Interim Housing.
- Collaborate with the case management and operations teams to ensure that the facility is clean and safe.
- Ensure that guests meals are served at the established times.
- Assist all volunteers by providing all necessary supports to ensure that they have a valuable experience.
- Promote and follow interim housing established values, guidelines and rules.
- Participate in staff meetings and assigned trainings.
- Maintain client-related data tracking systems, including case notes and complete HMIS entries by the following business day after interaction with client.
- Prepare case-related reports including but not limited to outcome reports and sharing success stories with funders and the PATH development department.
- Complete follow-up and retention services and provide back-up documentation in client file.
- Maintain complete and accurate documentation of service objectives and outcomes as well as other services in accordance with federal, state, county and PATH guidelines.
- Master’s Degree with 1-3 years case management experience with highly vulnerable populations, particularly those with health, mental health, and substance abuse issues
- Demonstrated knowledge and or experience with evidenced-based case management techniques, including harm reduction strategies, crisis intervention techniques and motivational interviewing
- Able to work independently and as part the team and exercises mature and professional judgment
- Strong communication skills
- Strong problem solving and conflict resolution skills
- A highly motivated self-starter with the ability to coordinate multiple projects/tasks at once
- Ability to maintain and execute confidential information per HIPAA standards
- Proficiency in Microsoft Office
- Able to work flexible schedule, including evening and weekends
- Employment eligibility verification
- Tuberculosis test
- Successful completion of background screening & drug test
- Able to obtain First Aid/CPR certification, as provided by PATH
- Current valid California’s driver’s license
- Current automobile insurance
- Driving is an essential function of this position
- Must have Valid CA Driver's License
- Must provide proof of insurance coverage
- Must be able to qualify for PATH insurance coverage
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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