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Lead Case Manager, III ( JR 1087)

Los Angeles, California · Volunteering/Non-Profit
JOB ID: 1087
Full Time
Wage: $21.64/hr- $28.86/hr
 

Summary:

The ICMS Team Lead will work under the direction of the ICMS Program Manager and Associate Directors to provide administrative support, oversight and case consultation for ICMS Team staff. The ICMS Team Lead will manage a reduced caseload to provide administrative support and guidance to the ICMS Team. The ICMS Team Lead, under the direction of the Program Manager and Associate Directors, will lead a team of case managers in providing participant advocacy, case management, benefit establishment, linkage to Mental Health/Substance Abuse services, linkage to stable housing, ongoing intensive case management support/services, and all other supportive services as defined by the DHS ICMS Statement of Work. The ICMS Team Lead will provide individualized participant support by helping participants develop a plan to address their barriers, increase their income, and gain, maintain and sustain permanent housing. The ICMS Team Lead will use evidenced based practice models such as Housing First, Harm Reduction, ACT (Assertive Community Treatment), CTI (Critical Time Intervention), trauma-informed models and motivational interviewing for substance abuse treatment.
 

Responsibilities:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
 

Social Services

  • Provide guidance to staff on a regular basis to ensure program standards are met. In collaboration with Program Manager and Associate Directors, Team Lead will assist with monthly staff evaluations utilizing PATH’s employee evaluation tool.
  • In collaboration with the Program Manager, provide leadership for weekly team meetings to review cases and ensure services align with contract obligations, provide training and education and discuss any administrative issues.
  • Facilitate daily staff team check-ins.
  • Reach out to new referrals, and help connect participants to case managers for program enrollment and follow up.
  • In collaboration with the Program Manager, provide regular training to staff, (group and individual) to support staff in their work and provide for the improvement of services.
  • Complete all participant related documentation as required.
  • Carry a small participant case load and/or work in conjunction with staff on more challenging and complex cases as necessary.


Administrative

  • Ensure that all program data is accurate and entered into the required program documentation systems (HMIS/CHAMP) as contractually required.
  • Responsible for tracking robust and complete biopsychosocials, Individualized Service Plans, and notes for case managers on team.
  • Responsible for generating team monthly, quarterly, annual and ad-hoc reports for submission to management and funders in a timely manner.
  • Responsible for monitoring program outcomes and informing Program Manager and Associate Directors of any needs or changes that may be necessary. Outcomes include upcoming voucher expirations, inactive/missing participants, and newly housed participants, etc.
 

Qualifications

  • The ICMS Team Lead must have extensive experience working with individuals who are chronically homeless and/or homeless.
  • Knowledge of Public Housing Authority and housing subsidies is ideal (ie: Section 8, Shelter Plus Care, and VASH).
  • Excellent verbal and written communication skills.
  • Strong organizational, planning and time management skills.
  • Excellent interpersonal skills, ability to work in a variety of settings with culturally- diverse persons and communities with the ability to be culturally sensitive and appropriate.
  • Strong ability to effectively resolve and cope with immediate conflict and/or crisis situations.
  • Proficient use of computers, basic office software and any other database software(s) used to track work outputs.
  • Excellent leadership skills with a hands-on, lead-by-example work style.
  • Knowledge of community resources.
  • Maintain and execute confidential information according to HIPAA standards.
  • Flexible work schedule to include some evenings and/or weekends as needed.
  • Must possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs.
  • Ability to work independently and within a team environment and exercise mature judgment.
  • Ability to provide community and in-home based services on a regular basis.
  • Highly motivated self- starter with the ability to coordinate multiple projects/ tasks simultaneously in a high pressure environment.

 Required Qualifications
  • Masters of Social Work preferred
  • Employment Eligibility Verification
  • Updated tuberculosis test
  • Successful completion of background screening
  • CPR/First Aid training
  • Driving is an essential function of this position
    • Must have Valid CA Driver's License
    • Must provide proof of insurance coverage
    • Must be able to qualify for PATH insurance coverage
 
Work Environment
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
 
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
 
EEO
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How to apply:
 
Please visit the Path Career Site to apply online. Search for Job #1087 to submit your application. A resume is required.
 
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