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Residential Service Coordinator (JR 1102)

San Diego, California · Volunteering/Non-Profit
JOB ID: 1102
Full Time
Wage: $19.24/hr - $21.64/hr (DOE)


Residential Service Coordinator (RSC) will assist clients in breaking the cycle of homelessness by transitioning clients from street to housing, and accessing and maintaining necessary services among health care and social services through a coordinated system at Connections Housing Downtown San Diego, where this position will be stationed.  RSC will provide individualized client support throughout this entire journey by helping each client develop a plan to address barriers, support health needs, increase income, and maintain and sustain housing. As part of the plan, the RSC will identify each area in which clients will need assistance to accomplish the outlined goals and objectives (i.e. scheduling appointments, applying for public benefits, etc.) and the RSC will focus on housing and health as necessary outcomes for success.


The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Supportive Services
  • Conduct intake and individualized needs assessment for all clients and collaborate with clients to develop Individualized Service Plans (ISP) that address a minimum of 3 goals, maintaining stable housing, maintaining/increasing income and a personal goal identified by the client.
  • Contact clients to meet on a monthly basis to review, evaluate and support completion of ISP goals/plans.
  • Provide ongoing case management support as needed with benefits establishment (GR, SSI, Veterans pension, etc..), assistance obtaining ID, birth certificate, social security cards, provide employment linkages and assistance, housing referrals as needed and any health related referrals as identified on the ISP.
  • Provide a high quality customer service environment for all clients.
  • Participate in staff meetings and training as assigned by your supervisor.
  • Identify and secure community resources.
  • Develop solid relationships with clients and systems/partners that enhance efforts to engage and retain individuals in permanent housing.
  • Provide information, referrals, linkages, and advocacy to assist clients in accessing services and resources to tenants in the Permanent Supportive Housing units.
  • Provide resource support to the case management team.
  • Maintain and enhance resource binder- digital and hard copy.
  • Schedule and conduct new tenant orientations which can include: Assist clients with housing applications, complete supportive and subsidized housing paperwork, survey rental market for affordable housing, and advocate for clients with prospective landlords; Identify appropriate permanent housing options for clients.
  • Systematically, review HMIS and case files for compliance. This includes but is not limited to assisting management staff with reporting and data quality internal auditing.
  • Coordinate on-site events that are supportive of long term housing stability.
  • Other related duties and tasks as assigned.
Contract Management
  • Gain expert knowledge of homeless populations, common barriers to housing, and over all knowledge of community resources.
  • Maintain client related data tracking systems, including case notes and complete Service Point-HMIS entries
  • Prepare case-related reports including but not limited to: outcomes, successes and challenges
  • Generate client data for reporting and understand the overall importance of data collection.
  • Maintain complete and accurate documentation of service objectives and outcomes as well as other services in accordance with Federal, State, County and PATH guidelines
  • Complete follow-up and retention services, as necessary, and provide back-up documentation in client file
  • Possesses a minimum of an Associate’s Degree, Bachelor’s Degree preferred or equivalent experience in a related field.
  • Have at least two years in case management experience.
  • Demonstrated ability to utilize computers and proficiency in Microsoft Office.
  • Service Point (HMIS) training and experience preferred, but not required.
  • Projects a professional demeanor and interpersonal skills
  • Able to work independently and as part the team and exercises mature judgment
  • Strong written and verbal communication skills.
  • Must maintain and execute confidential information.

Required Qualifications

  • Employment Eligibility Verification.
  • Reliable transportation.
  • Updated tuberculosis test.
  • Successful completion of background screening.
  • CPR/First Aid Training.
  • Driving is an essential function of this position
    • Must have Valid CA Driver's License
    • Must provide proof of insurance coverage
    • Must be able to qualify for PATH insurance coverage
Work Environment
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How to apply Please visit the Path Career Site to apply online. Search for Job #1102 to submit your application. A resume is required

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