JOB ID: 1098
Salary: $48,000 - $52,000 (DOE)
PATH is a Countywide Benefits Entitlements Services Team (CBEST) provider. The goal of CBEST is to aid individual who are: disabled, homeless, those at risk of homelessness, and who have chronic medical conditions and/or co-occurring behavioral health disorders in applying for Supplemental Security Income (SSI), Social Security Disability Insurance (SSDI) benefits, Cash Assistance for Immigrants (CAPI), Department of Veteran Affairs benefits and related services.
The Program Manager will work under the supervision of the Associate Director of the CBEST Program. This position will assist the Associate Director in overseeing a field based team of Benefits Specialist who are co-located within the SPA 7 area; this position is mobile and expected to provide supervision in the field and have a weekly presence at the co-location sites. This position operates on a flexible work schedule to ensure staff coverage at all co-locations.
This position includes the following responsibilities for the program:
Oversight of client engagement, client screenings, enrollments, and benefits application submittals, as well as providing program administrative support to the Associate Director. This position will include but is not be limited to: collaborating and working with various community stakeholders, ensuring compliance with the CBEST grant documentation standards, providing oversight/supervision of Benefits Specialists, and providing strategic guidance and leadership of the CBEST program.
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Program Management & Oversight -
Provide oversight in collaboration with the Associate Director of the program contract to ensure successful implementation, coordination of participant services, achievement of program performance measures, and evaluation of services provided. Ensure that the program and projects are in compliance with contract, partnership agreements, co-location relationships are maintained, and program goals and expectations are being met based off of funding requirements. Regularly review CBEST Program and Policy to ensure the program is meeting contract expectations.
Assist Associate Director with direct supervision of staff; provide staff with support & coaching to aid in reaching overall program outcomes. Plan and schedule on-going workload and assignments, set and adjust work to be accomplished by staff, and prepare schedules for work completion. Conduct regularly scheduled supervision meetings with staff; provider regular and appropriate feedback including training, opportunities for professional growth, verbal and written improvement plans when needed and evaluations.
Program Community Outreach Support-
Assist Associate Director with education, networking, and representation of the CBEST program in SPA 7 area to local agencies, coalitions, city staff, and other community stakeholders.
Reports and Compliance-
Assist Associate Director with compiling necessary monthly reports; assist with generating reports for submission to contract/grant provider. Ensure the upkeep of all staff & programmatic logs. Perform periodic internal file audits. Attend all monitoring site visits. Update and audit HMIS, CHAMP, and LRS data information as needed and review data quality reports on a monthly basis. Review medical summary reports (MSR’s), medical records request forms, and other necessary program documents.
- Bachelor degree preferred.
- Supervisory experience in social services field with strong skills in staff supervision, program development, implementation, and development of policies and procedures.
- Effective time management and communication skills; includes speaking, listening, and writing in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
- Strong ability to effectively resolve and cope with immediate crisis situations. Knowledgeable about non-violent crisis intervention techniques.
- Strong organizational skills (detail orientated)
- Strong ability to represent the interests of the agency, interacts effectively with a diverse group, and be comfortable building successful collaborative relationships with program participants, staff, and stakeholders.
- Demonstrated knowledge and experience with advanced and evidenced based intervention: Harm Reduction, Motivational Interviewing, Critical Time Intervention, and Housing First.
- A highly motivated self-starter with the ability to coordinate multiple projects and tasks
- Knowledge of and adherence to HIPAA confidentiality requirements
- Proficiency with Microsoft Office software and Excel (with ability to upkeep logs, create pivot tables, knowledge of using formulas, and development of spreadsheets).
- HMIS experience preferred
- Flexible, adaptable, and capable of working in a fast paced, professional environment
- Availability to work evening and weekends as requested by management, and based on the operational needs of program outreach support.
- Strong written and verbal communication skills
- Bachelor degree in related field or 2 years of experience in benefits services or highly vulnerable populations: particularly those with health, mental health, and substance abuse issues
- Supervisory experience
- Reliable transportation
- Ability to maintain regular, consistent attendance
- Ability to work flexible hours; which occasionally include evenings or weekends
- Employment Eligibility Verification
- Updated tuberculosis test
- Successful completion of background screening
- Ability to obtain CPR/First Aid certification through PATH
- Driving is an essential function of this position
- Must have Valid CA Driver's License
- Must provide proof of insurance coverage
- Must be able to qualify for PATH insurance coverage
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
How to apply:
Please visit the Path Career Site
to apply online. Search for Job #1098
to submit your application. A resume is required.