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Program Manager (Clinical) (JR 989)

Los Angeles, California · Volunteering/Non-Profit
JOB ID: 989
Full Time
Salary: $45,000 - $60,000 (DOE)


Summary:

This position will take a leadership role with a focus on clinical support as part of PATH’s Interim Housing team in the Metro Los Angeles Region. Responsibilities include clinical, administrative and supervisory oversight of a team of staff providing case management and supportive services in PATH Interim Housing sites in the metro LA area, as well as coordination, contract management and direct client services. This position provides training and education to all staff in the areas of mental health, crisis assessment and de- escalation, strengths-based case management planning, motivational interviewing and other evidenced based practices effective with a vulnerable, homeless population. This position also acts as a liaison with community care providers, hospitals, jails and other institutions to facilitate access to health and mental health services for vulnerable individuals. This program provides services 24 hours per day, 7 days per week.

Responsibilities:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
  • Clinical Leadership & Support- In communication and collaboration with the Associate Director, provide clinical leadership, insight, education and support for case management team. Provide for and engage in appropriate clinical interventions to support program participants in improving their mental health and overall well-being toward their long-term stability in a permanent home and the meeting of their goals.
 
  • Program Management & Oversight- In collaboration with the Associate Director, provide for the successful implementation, coordination of participant services, achievement of program performance measures, and evaluation of services provided. Ensure the program identified above is in compliance with contracts, partnership agreements, and all other funding requirements, program goals, and stakeholder expectations. Operate as a primary contact person for all program matters. This includes program monitoring by funders, responding to specific program inquires from outside partners, and working with the Quality Assurance and Finance departments to monitor program performance, reporting, and budgets. Program Manager will provide support, training and oversight of interdisciplinary team’s program. Available for clinical consultation as needed to the entire Metro LA department. Be knowledgeable and have experience providing evidenced based practices effective with a vulnerable homeless population including but not limited to, motivational interviewing, critical time interventions, harm reduction, trauma informed care, Critical Time Intervention, housing first, and crisis and suicide assessment.
  • Staff Support/Development- Provide direct supervision to all staff managing the above-mentioned program. Plan and schedule on-going workload assignments, set and adjust work to be accomplished by staff, and prepare schedules for work completion. Conduct weekly supervision meetings with staff. Provide regular and appropriate feedback including training, opportunities for professional growth, verbal and written improvement plans when needed, and regular evaluations.
 
  • Documentation Supervision & Support- supervise staff documentation of services, provide documentation support, training and review, to ensure all required documentation is completed correctly and in a timely manner according to PATH & funder requirements, including review of physical files and/or HMIS and other electronic documentation required by PATH and funders, all in accordance with applicable privacy rules and regulations.
 
  • Program Outreach – Educate, network and represent program to local agencies, coalitions, community stakeholders, Institutions, Chambers of Commerce, Business Improvement Districts, Neighborhood Councils, Law Enforcement, City and County government, residents, and other organizations.
 
  • Reports/ Contracts and Compliance - Review and authorize all program and contract reports prior to submittal. Review and explain contract scope and services to staff. Submit regular monthly reports. Perform periodic internal audits. Attend all monitoring site visits with PATH Quality Assurance and program funders.
 
  • Program development and evaluation- Function as a liaison between funder and program to ensure system level barriers are reduced, innovative strategies and interventions are implemented and in alignment with contract scope of work and PATH’s integrated service approach. Collaborate and work alongside the evaluation team to ensure program level data is used to assess and manage program staff, and program and client outcomes.

 Qualifications
  • MSW preferred, and/or 10+ years of experience in mental health support/services to vulnerable populations.
  • Supervisory experience in services to people experiencing homelessness, experience in an interim housing setting, and with strong skills in staff supervision, program development and implementation and development of policies and procedures.
  • Demonstrated experience with program start up preferred.
  • Extensive experience working with program funders.
  • Experience analyzing program procedures and practices to identify barriers and impediments to achieving goals and making recommendations for course-correction.
  • Knowledge of program management, experience preparing and monitoring program reports and budgets.
  • Effective time management and communication skills. Includes speaking, listening, and writing in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Strong ability to effectively resolve and cope with immediate crisis situations.
  • Strong organizational, detail orientated, and time management skills.
  • Proven ability to work independently, effectively as an individual and part of a team.
  • Strong ability to represent the interests of the agency, interact effectively with a diverse group, and be comfortable building successful collaborative relationships with program participants, staff, and other stakeholders.
  • Ability to work weekends as necessary
  • Hours may be subject to change based on program needs
 

Required Qualifications

  • Employment Eligibility Verification.
  • Reliable transportation.
  • Updated tuberculosis test.
  • Successful completion of background screening.
  • Ability to work flexible hours which may include evenings or weekends
  • Driving is an essential function of this position
    • Must have Valid CA Driver's License
    • Must provide proof of insurance coverage
    • Must be able to qualify for PATH insurance coverage
 
Work Environment
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure. 
 
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

EEO
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
 
How to apply Please visit the Path Career Site to apply online. Search for Job #989 to submit your application. A resume is required
 
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