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Lead Residential Service Coordinator (JR 1025)

San Diego, California · Volunteering/Non-Profit
JOB ID: 1025
Full Time
Wage: $21.64/hr


The Lead Residential Service Coordinator will work collaboratively with the Associate Director of Housing Services to oversee the PATH San Diego Permanent Supportive Housing program. Case management is recovery-oriented and integrates evidenced-based practices to assist individuals with long-term housing sustainability. The Lead Residential Service Coordinator maintains a direct client caseload as part of a team with residents on benefit enrollment and employment opportunities to increase income and linkages to community resources to decrease social isolation while addressing behavioral health and substance abuse needs throughout the process. This position is responsible for overseeing staff in the Permanent Supportive Housing program and working collaboratively to develop an Individualized Service Plan (ISP) with residents upon admission to identify needed services and goals and direct care coordination while the resident lives in the facility. The Lead Residential Service Coordinator follows established low barrier guidelines to create a safe and stable environment for individuals. The Lead Residential Service Coordinator makes referrals as needed to other programs and ensures residents have access to supportive services as identified in the ISP (individual and group counseling, social skills training, family counseling, etc.).  This position may also be responsible for assisting with navigator duties that include answering phones and assisting with general facility needs as they arise.


The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Program Management & Oversight

  • Provide oversight of program contracts to ensure successful implementation, coordination of participant services, achievement of program performance measures, and evaluation of services provided.
  • In collaboration with the Quality Assurance Department, ensure that programs and projects are in compliance with contracts, partnership agreements, and all other funding requirements, program goals, and stakeholder expectations.
  • Function as the primary contact person for all program matters. This includes program monitoring and annual inspections, responding to specific program inquires from outside partners, and working with the Finance department to monitor program budgets.
  • Provide administrative oversight of team, including but not limited to, documentation quality assurance, weekly, monthly, annual and ad hoc program reporting.

    Staff Support and Development

  • Provide direct supervision to all interim staff. Plan and schedule on-going workload assignments and adjust work to be accomplished by staff; adjust program and project priorities in consultation with leadership; and prepare schedules for work completion.
  • Conduct weekly supervision meetings with staff; provide regular and appropriate feedback including training, opportunities for professional growth, verbal and written improvement plans when needed, and regular evaluations.

Supportive Services

  •  Develop individualized service plan in collaboration with resident addressing short term and long term goals, including necessary interventions with regard to housing, substance treatment, mental health services, and any other necessary assistance
  • Provide ongoing case management support to assess progress and ensure treatment plan outcomes are met or adjusted
  • Meet weekly or more with residents to provide supportive case management services addressing mental health, functional, and substance use barriers to help clients obtain and maintain housing
  • Refer to Director for suicide risk assessment, provide appropriate interventions and consult with supervisor, complete critical incident reporting with 24 hours as required per contract and PATH policies.
  • Provide crisis intervention services focused on enhancing the clients’ ability to independently problem solve, use effective coping skills, and manage own care
  • Provide intentional case management supports that move the client from a high intensity level of service to a more independent, recovery-focused level of service as appropriate.
  • Use evidence-based practices in service delivery such as intensive case management, Motivational Interviewing and Harm Reduction.
  • Support residents who have difficulty with sobriety in making safer choices (ex. needle exchange).
  • Identify rapid re-housing and permanent supportive housing units and work closely with individuals to move from street to home as quickly as possible using a Housing First approach.
  • Maintain documentation standards as set forth by the program contract and PATH policies, ensuring confidentiality of information per HIPAA standards.
  • Complete progress notes on every face to face/ telephone contact with client or collateral contact by the next business day at 5pm.


  • Homeless services, case management, mental health and permanent supportive housing experience preferred.
  • Flexible work schedule to include some evenings and/or weekends
  • Must possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs.
  • Ability to provide community and in-home based services on a regular basis.
  • Current Basic Life Support (BLS) certification.
  • Strong communication skills.
  • Highly motivated self- starter with the ability to coordinate multiple projects simultaneously in a high pressure environment.

Required Qualifications

  • Employment Eligibility Verification
  • Updated tuberculosis test
  • Successful completion of background screening
  • Able to obtain First Aid/CPR certification as provided by PATH
  • Driving is an essential function of this position
    • Must have Valid CA Driver's License
    • Must provide proof of insurance coverage
    • Must be able to qualify for PATH insurance coverage
Work Environment
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.
PATH (People Assisting The Homeless) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How to apply:
Please visit the Path Career Site to apply online. Search for Job #1025 to submit your application. A resume is required.

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